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Bicephale
@sogetel.ne
|  reply to TheIceMaster
ISP's in Montreal
Hi TheIceMaster,
The main thing that caused my opinion to trip so
badly was, like you wrote, DENIAL and i'll limit
my grief to just that to be fair with readers...
I realize denial went quick while all my capture
logs stood as gross evidence. I simply couldn't
tolerate that after three weeks of patient posts
and calls i still couldn't manage my Web site as
my credentials failed to be recognized - i think
their server was too slow to respond, i observed
that the PPP authentification (over PPPoE) would
require retries while the FTP server just didn't
grant me access (because of that same problem, i
presume). Well, after six FTP clients, two OSes
and two different PCs i still had the impression
all the captures i sent them were systematically
discarded and when i asked the Vif personel that
they verify their setup via DialUp access before
claiming victory their answer was no - which got
me pretty much certain of where this was heading
to (i don't trust people who can't read logs and
who keep asking that i tear appart installations
which worked minutes later: same FTP client and
without quiting)! Anyway, the last warning-bell
went on when the tech guy i spoke too started to
complain about his bad day, and he added to this
that i hadn't paid my 60 $ bill yet... Well, it
turns out i'm still waiting for the bill and the
man didn't provide me an answer when i asked him
how they could charge 60 $ for only three weeks!
Hummm... Still about denial, that's right it is
not expensive at 30 $/m but if that forces me to
keep my 56 Kbps access to have presence on INet,
euh... i'm better off with the ADSL service the
company i've been with for years would offer! I
don't like beeing treated as a liar and a thief,
on top of that, and especially when i pointed to
contradictions on their own site (which has cost
me hours of unnecessary manipulations because it
was a setting instead of an other)... If a deal
is valid for other customers why should i settle
for less, in any case? Euh... To put it short,
i warned Vif that their failure to support their
original obligations constituted a breach of the
contract between us. As a result, i'm no longer
with Vif InterNet and they'll need a pretty good
excuse to make me change my mind, i must add!...
In my opinion i acted in good will and asking me
to be an expert at everything just to prove some
point is improper behavior if the logs are clear
(and the guy asked me if i got acces to port 21,
and the server, while he had it under his nose)!
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Atticka
join:2001-11-26
Montreal, QC | Thanks for the info guys.
Looks like I'll go with electronicbox and see how it works out.
I'll let you know what I find out. | |
Atticka
join:2001-11-26
Montreal, QC
1 edit | Quick update.
I've been with Electronicbox for about two weeks now.
Their tech support is great, I have them on MSN and they are quick and helpfull.
Speeds have been alright (I have their 3Mb service) and its nice having a static IP.
I have been having some issue's however, first problem was a routing problem with the first static IP I was assigned, they changed my IP and that seems to have cleared up.
Second issue I'm having is random outtages of service, I'll be making another post on this for advice, we cant seem to figure it out (might be my setup, seems to only happen when running bittorrent or P2P apps).
AS far as the ISP goes, its a good company, I enjoy using them. | |
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