stevio27
@qwest.net
|  Huge Speed Problems
I have 1.5 mb/s service, but for the past couple months have only been getting around 600kb/s
When I first began using the service, I would get a nice constant 1.2mb
Is this possibly a problem with the modem? (DSL 1000) And if I do send it in, can I get a free replacement? |
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Vin DSL
join:2002-08-10
Gilbert, AZ
| Assuming you're getting 600 Kilobits/sec, it sounds like your DSL service may have been downgraded to 640K. 'They' do this, sometimes, when ppl complain about disconnects, and so forth. The lower speed gives you a more stable connection...
What is your modem trained at?
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.:: Visit Vin DSL's Web Site | Try Vin DSL's Speed Test | Read Vin DSL's Blog::. |
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danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA | reply to stevio27
Months. And you haven't yet called tech support? I'd be on the phone within 20 minutes if I had a problem like that, providing I had ruled out problems on my end. |
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stevio27
@qwest.net
| reply to stevio27
Sometimes, every once in a while, it will be 900kb/s, so I don't think I was downgraded, but that speed is somewhat rare. At this very moment, it is 250. I did call them at one point, and they said my line had interference and that might cause it. Other then that, they gave me no information. |
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Suffering
Retrovertigo
Premium,VIP
join:2004-03-06
127.0.0.1
clubs:
| reply to stevio27
said by stevio27 :
Is this possibly a problem with the modem? (DSL 1000) And if I do send it in, can I get a free replacement?
it's possible it's the modem... it would depend what you are trained at. call tech support and ask them what your 'downstream db level' is.
if your modem is going bad you have to rent or buy a new one. that modem is probably at least 2-3 years old and is no longer under warranty.
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Beer is proof that God loves us and wants us to be happy -Benjamin Franklin |
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stevio27
@qwest.net | What am I looking for in a db level? |
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Vin DSL
join:2002-08-10
Gilbert, AZ
| Without getting too technical, you're looking for a SNR margin as measured in DBs...
Because of the multiple discrete frequencies at which DMT operates, you could, in theory, get a different reading for each frequency you're using, so a single DB reading would be meaningless. Reported SNR margin figures show an average of the difference between minimal operating SNR, and current SNR, over all the frequencies that you are using; 'average' being the key word.
The bottom line is: less than a 6.0 db margin is going to give you fits. A margin of greater than a 6.0 db is what you want to see.
I'm on a crappy loop and have an 8.0 db margin right now, so life is beautiful. However, I've seen ppl with a 30 db margin, so I'm not laying down in the road and having sex with Qwest.
IMHO, a 8.0-30.0 db margin would be great!
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.:: Visit Vin DSL's Web Site | Try Vin DSL's Speed Test | Read Vin DSL's Blog::. |
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stevio27
@qwest.net
| You were right on the dot. The reading was 6.0db.
He told me he dispatched someone to go take a look around where I live... I'm not sure exactly what they do, but I assume they're checking for physical line issues. He said I should call back in a couple days to find out the results. |
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