dsless
join:2001-05-16
Pittsburgh, PA
| reply to Radardan
Re: [General] Is Linksys following Dell in custome
I was upgrading the software on one of my son's computers for a usb wireless device and had a question for Linksys's uh, uh, uh, Tech Support. Hard for me to say tech support when Linksys is concerned. Linksys and tech support is like saying army intelligence. It is an oxymoron. Thier tech support used to be pretty good. |
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YeOldeStonecat
join:2001-03-19
Groton, CT
| said by dsless  :Hard for me to say tech support when Linksys is concerned. Linksys and tech support is like saying army intelligence. It is an oxymoron. Thier tech support used to be pretty good. Depends which tech support you're talking about. Like most of the IT industry, you'll often find more than 1 level of product...and support is the same thing.
1) Support for the general public, the radio shack/comp usa buyers.
2) Support for VARs/IT consultants...this is something you sign up for, and hopefully anyone who is in IT on these boards has done so, because support through this channel is quite good, far above support for the general consumer public. |
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