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Forums » US Cable Support » Charter HSI/CATV » [Connectivity] Charter VS Bellsouth DSL (help plea
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[Connectivity] Modem reset for reasons unknown »
« Modem logs and what they mean?  
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statecop
Premium
join:2002-09-16
Beverly Hills, CA


1 edit
reply to deceive
Re: [Connectivity] Charter VS Bellsouth DSL (help plea

That is an easy choice...but to avoid being a troll I just sent you a PM. You may take the time to read this gamers horor story with charter. I went to BSFA about 3 years ago or a little less while the ping maybe 5-10ms slower it is more stable.

I will add that I have friends in TX who have great service with charter and report none of the problem I had. To be completely fair I havent been a charter customer for almost 3 years so they could have got it fixed but I heard from other people in the area it is pretty much the same.
I think it depends on the area you live. I would ask gamers in your city if you want to know for sure. My bets are on DSL.

Just my two cents...

Bama_chtr

join:2005-06-05
Helena, AL

Re: [Connectivity] Charter VS Bellsouth DSL (help

I am one of the network engineers for your area. If you send me the MAC addresses of the customers that you spoke of having problems, I will investigate.

deceive - there are going to be customers that hate Charter and customers that hate BellSouth. There are also going to be customers that LOVE both. I would recommend that you make your own judgment. I work for Charter so there is some partiality here, but I would not get locked into a contract with BellSouth without trying Charter first.

Regards,
--
Charter Network Engineer - Alabama

deceive

join:2001-09-09
Carrollton, GA

Bama_chtr,
Thanks for the reply, but those people are long gone as they have all graduated and moved on. They didn't have any major issues, it was mostly complaints about congestion problems in the evening and outages. I did end up settling on BSFA though, mostly because they are about to come out with a 6mb package in a month or so, and I was able to get a phone line for only 18 bucks, which isn't too bad. If I don't have good response times at all, I may still give Charter a try with the free trial though.

Thanks again,
Nathan

Bama_chtr

join:2005-06-05
Helena, AL
Good luck Nathan

When I was mentioning people with problems I was speaking to statecop, as I am an engineer for his area.
--
Charter Network Engineer - Alabama

deceive

join:2001-09-09
Carrollton, GA
Ah, my apologies, and thanks!


statecop
Premium
join:2002-09-16
Beverly Hills, CA

reply to Bama_chtr
Bama_chtr,
The people I was talking about was just other computer geeks you bump into at the computer/electronic stores and strike up conversations. If I see them again I will mention to them to come here. I will hand you guys one thing...It is nice Charter lets you guys come here and post! That is very helpfull. The charter customers are lucky to have people on your level that actually cares enough to post here! My hats off to you sir!

deceive,
Bama_chtr has one valid point about them not having a contract if you do want to try them. That was the reason I went with them first. If I do not qaulify for the new 6 MB package with BSFA and Charter comes out with something better and cheaper I *MAY* try them again on a trail basis. It is just hard to pull me away from BSFA now that I have had such good service and met some of their upper level people.
--
Visit the-armory.net and try our 32 player dedicated BF: Vietnam Server 69.93.1.186 port 15567


nozero
Eschew Obfuscation
Premium,MVM,ExMod 2003-06
join:1999-12-29
InnerSanctum
clubs:
And if you do go to switch from cable to DSL or whatever, DEMAND a trial period. You damn sure don't want to be locked into a contract with any service that you may not be happy with.

Newegg
Supreme Ideology

join:2004-11-14
Atlanta, GA


1 edit
reply to statecop
BS also puts people on interleave or whatever it's called and they get high pings but BS does offer 6Mbits DSL now so it's faster than Charter and cheaper without including the land line and fees in the price.

So if you need the land line and you can get faster speed than 3Mbits or 5Mbits I would go with BS.
You can try both and cancel which ever is worse.
--
Bill Maher happens to be my hero.
Forums » US Cable Support » Charter HSI/CATV[Connectivity] Modem reset for reasons unknown »
« Modem logs and what they mean?  


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