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Forums » US Cable Support » Charter HSI/CATV » [Connectivity] Charter VS Bellsouth DSL (help plea
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[Connectivity] Modem reset for reasons unknown »
« Modem logs and what they mean?  
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Bama_chtr

join:2005-06-05
Helena, AL

reply to statecop
Re: [Connectivity] Charter VS Bellsouth DSL (help

I am one of the network engineers for your area. If you send me the MAC addresses of the customers that you spoke of having problems, I will investigate.

deceive - there are going to be customers that hate Charter and customers that hate BellSouth. There are also going to be customers that LOVE both. I would recommend that you make your own judgment. I work for Charter so there is some partiality here, but I would not get locked into a contract with BellSouth without trying Charter first.

Regards,
--
Charter Network Engineer - Alabama

deceive

join:2001-09-09
Carrollton, GA

Bama_chtr,
Thanks for the reply, but those people are long gone as they have all graduated and moved on. They didn't have any major issues, it was mostly complaints about congestion problems in the evening and outages. I did end up settling on BSFA though, mostly because they are about to come out with a 6mb package in a month or so, and I was able to get a phone line for only 18 bucks, which isn't too bad. If I don't have good response times at all, I may still give Charter a try with the free trial though.

Thanks again,
Nathan

Bama_chtr

join:2005-06-05
Helena, AL
Good luck Nathan

When I was mentioning people with problems I was speaking to statecop, as I am an engineer for his area.
--
Charter Network Engineer - Alabama

deceive

join:2001-09-09
Carrollton, GA
Ah, my apologies, and thanks!


statecop
Premium
join:2002-09-16
Beverly Hills, CA

reply to Bama_chtr
Bama_chtr,
The people I was talking about was just other computer geeks you bump into at the computer/electronic stores and strike up conversations. If I see them again I will mention to them to come here. I will hand you guys one thing...It is nice Charter lets you guys come here and post! That is very helpfull. The charter customers are lucky to have people on your level that actually cares enough to post here! My hats off to you sir!

deceive,
Bama_chtr has one valid point about them not having a contract if you do want to try them. That was the reason I went with them first. If I do not qaulify for the new 6 MB package with BSFA and Charter comes out with something better and cheaper I *MAY* try them again on a trail basis. It is just hard to pull me away from BSFA now that I have had such good service and met some of their upper level people.
--
Visit the-armory.net and try our 32 player dedicated BF: Vietnam Server 69.93.1.186 port 15567


nozero
Eschew Obfuscation
Premium,MVM,ExMod 2003-06
join:1999-12-29
InnerSanctum
clubs:
And if you do go to switch from cable to DSL or whatever, DEMAND a trial period. You damn sure don't want to be locked into a contract with any service that you may not be happy with.
Forums » US Cable Support » Charter HSI/CATV[Connectivity] Modem reset for reasons unknown »
« Modem logs and what they mean?  


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