exobuzz
@co.u
| reply to Radardan
Re: [General] Is Linksys following Dell in customer service
I've jsut had a reply back from linksys. Unbelievable.. read on..
My Email:
I just purchased a PSUS4 USB Print Server. It came with firmware 6034. To make sure I had the latest version I downloaded the version from the support pages. The filename did not reflect any details of the version number. I used the devices web interface to perform the upgrade, and it rebooted, to show me that it had been flashed to version 6032!
Where can I find the 6034 firmware the device came loaded with. Surely the website should have the latest version and not an old version!
Their reply:
It seems that the firmware version 6034 is pre-loaded on the PSUS4. We currently don't have a copy for that firmware and it was not yet been posted on the website. There is no way for us to re-flash it back to 6034. What I can suggest now is to have it exchange to the retailer to get the new firmware for the unit again.
..
My Reply:
linksys support wrote:
> It seems that the firmware version 6034 is pre-loaded on the PSUS4.
I know that. I said that in my original email.
> We
> currently don't have a copy for that firmware and it was not yet been
> posted on the website. There is no way for us to re-flash it back to 6034.
I don't want you to reflash it. I want to reflash it myself..
> What I can suggest now is to have it exchange to the retailer to get the
> new firmware for the unit again.
You don't have a copy of the firmware for your own product? How is that?
Perhaps you can ask someone at product development to give the website team a
copy of the latest firmware..
Since writing my initial email I have searched the internet and Have found
about 10 forum posts from various people in regards to old firmware for this
device. This is extremely bad product support.
The retailer will not replace the unit just because I have downgraded the
firmware. Your site should be more clear and display the firmware version on
it and at least say that it is an odler version that the product probably
ships with!!
unbelievable.... |
