bswarm
join:2005-07-28
Escondido, CA
| reply to Radardan
Re: [General] Is Linksys following Dell in customer service
My 2 month struggle with new Linksys WUSB11v4's on 2 different computers disconnecting and hanging (a 3rd computer with an ambicom adaptor on the network does not have any problems)...
Dear Dave,
Thank you for contacting Linksys Customer Support once again.
I apologize but I was not saying we do not support Windows 98 SE. I did suggest trying it on a different operating system to isolate the problem. If that is not an option, there is nothing else we can try to make the adapters work with your computers as the installation should just be plain and simple.
I am not sure if you can get a refund. What I can tell you is that we replace devices that are proven to be faulty. You can verify if the retailer can give you a refund. But I understand if they will refuse to since the adapters were bought over a month ago already.
If you have further questions, please send us an E-mail at (snip) so that we may further assist you.
Sincerely,
(snip)
So 2 new WUSB11's going in the trash because linksys cust support sucks. |
|
landaro
| Re: [General] Is Linksys following Dell in custome
I had contacted Linksys for this pb, the answer :
Thank you for contacting Linksys Customer Support.
We apologize for the inconvenience this may have caused you. I’ll forward this concern to our Beta team so they could send you another copy of the firmware.
I receive the 6034 version with mail, i'd put the file on FTP :
»landaro.free.fr/drivers/psus4_fi···mu08.zip |
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mstombs
join:2002-04-14
uk
| Many thanks landaro,
I've downloaded 6034 for the PSUS4 from your ftp site. Like others I had unwittingly downgraded via the Linksys website from 6033 to 6032 and failed to get any joy from linksys support.
The only obvious change is the number on the screen though - but has been working fine without lockups for several days now! |
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