john262
join:2003-09-26
Elko, NV
 ·Wireless Beehive
| reply to koam
Re: The customer is always right.
I guess you are satisfied now that you caused someone to lose their job. I work in CS too and IMO Jeffy should have had a reprimand or at worst a suspension, but he should not have been fired unless there had been previous incidents, which there may or may not have been.
And the kicker is that this incident involving Jeffy will have no influence whatsoever in the long run over how much reliability you get from Sunrocket. Even if Jeffy had been as sweet as pie with you your service would be no better or worse today.
To me this is all about taking your frustration out on another human being. Like I said, I hope you're satisfied. |
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MightySeity
join:2005-07-11
Doylestown, PA
moderated:
October 14th, @06:06PM
| Sounds like Jeffrey will be rolling in dough with a wrongful termination suit? Naaaaaa. Given his position, his actions were certainly grounds for immediate termination as long as this chat session was well documented. However, given SR's already hectic schedule and bustling activity, it would not surprise me at all if SR legal advises HR to "get er done PDQ" and if Jeffrey ends up with a quick settlement and a few beans in his wallet. In any case this was all a very unfortunate set of circumstances for everyone involved. Hopefully the problems at SR were temporary and they will not happen again. It will make for much happier customers and far less stressed out SR CSR's. May God bless all of you and help you find the patience to endure these "minor inconveniences" in our lives. Remember, you could be in New Orleans or Iraq. SunRocket has been very good to me and I think this is likely an unfortunate isolated incident where "outage induced stress" caused a moment of poor judgement. |
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ken4291
Premium
join:2004-01-05
Oakland, CA
| reply to john262
I cannot believe that posters here are blaming a customer for his job loss. A customer cannot fire an employee, MANAGEMENT CAN. Also it is very difficult to terminate employment over one single incident - Any viable firm will have to document incidents over a period of time and give adequate written notice of the problems. He has no business in CS with that type of attitude and am sure it was not him first offense. |
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koam
Pink Pecker
Premium
join:2000-08-16
Eagle River, AK
clubs: | reply to john262
Like I said, I am. |
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