MightySeity
join:2005-07-11
Doylestown, PA
moderated:
October 14th, @06:06PM
| reply to john262
Re: The customer is always right.
Sounds like Jeffrey will be rolling in dough with a wrongful termination suit? Naaaaaa. Given his position, his actions were certainly grounds for immediate termination as long as this chat session was well documented. However, given SR's already hectic schedule and bustling activity, it would not surprise me at all if SR legal advises HR to "get er done PDQ" and if Jeffrey ends up with a quick settlement and a few beans in his wallet. In any case this was all a very unfortunate set of circumstances for everyone involved. Hopefully the problems at SR were temporary and they will not happen again. It will make for much happier customers and far less stressed out SR CSR's. May God bless all of you and help you find the patience to endure these "minor inconveniences" in our lives. Remember, you could be in New Orleans or Iraq. SunRocket has been very good to me and I think this is likely an unfortunate isolated incident where "outage induced stress" caused a moment of poor judgement. |
