gabbysdad
Premium
join:2005-07-28
Sterling Heights, MI | reply to mightytightywhitey
Re: The customer is always right.
Well, personally I agree that jeffery and the rest of sunrocket should be fired. The service has sucked.
Lots of dropped calls, too many outages, no outgoing or incoming calls.
some other company can have my service now. |
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aperris
join:2005-09-15
Akron, OH
| Re: The customer is always right. My two cents!
Jeffy should only be employed where no contact with customers is involved. Having said that I have a few views about SR to share.
I am happy with the value I have received from SR. I have insulated myself from the outage problems by keeping my SBC telephone account with drastically reduced service. I have my line set to make 30 0utgoing calls and then am charged about 7 cents for each additional call. The price is $11 per month including tax. My previous feature laden SBC account was $55/month plus toll calls.
SR charges me 16.58/month and includes free LD in the states plus the 11/month for my SBC line and you can see my phone bill runs $27.58/month for unlimited local and LD with an SBC line for a backup.
I don't see how you could get that much service for under $28.
I do hope the outages stop, but I for one do not plan to give up my service because of a few missteps. VOIP is in its infancy right now. When it is as reliable as the SBC line it will probably be taxed and tariffed just like the baby bells.
I don't work for Sun Rocket, but do feel they have been getting a bum rap. The firing of Jeffy shows that they do care! |
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