Mospaw
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Hawaiian Jellyfish
join:2001-01-08
The Pacific
 ·Cox HSI
Host:
Road Warriors, Not..
All Things Macintosh
Automotive
| In a word, they SUCK! OK, that's two.
Without getting into too much detail, a credit card we had on the account expired and they didn't notify us. And we forgot. The first month it was rejected, they shut us down.
I have no argument with any of that. Even though they didn't send us a reminder, it was our credit card tat expired.
What I didn't care for was that they shut the server down on a Saturday afternoon, on a holiday weekend. I called tech support and they explained why it was shut down and that I needed to call billing, but billing was closed until Tuesday.
HUH?
OK, fine. I'll accept the blame for the shut down, but to leave me in the dark with no way of turning it back on for 3 days is crappy. They were unapologetic about the whole thing.
At least they could have shut us down a day or two earlier, or waited until after the weekend, so that we could resolve the issue with billing. Or better yet --- a 24-hour, 7 day billing department.
1&1 is nice and cheap. And if you never have a problem, I guess they're OK. But if you ever have a tech problem or a billing problem, you're better off trying to use smoke signals. They really really suck.
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