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« [TWC] TWC Kansas City VOIP service issues.  
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Kip patterson
Premium
join:2000-10-23
Columbus, OH

reply to hypeab
Re: why does ping jump in evenings suddenly

The problem is an overloaded peering connection between ATDN and Global Crossing. These can be a challenge to get fixed. Two companies have to agree it is needed, their techies have to get the capital funding approved, and the new circuit has to be created/upgraded. Takes weeks to months, unfortunately.

grasshopper

join:2003-04-07
Port Byron, NY

On top of the other issues for getting this fixed, is that you have to get Time Warner to care. They have your money and thats all that matters to them. Even when your speeds drop to less than half of your normal, they will tell you it's within acceptable limits. Just getting them to recognize a problem is the first hudle.
Forums » US Cable Support » Road RunnerUninstall Road Runner IE Icon »
« [TWC] TWC Kansas City VOIP service issues.  


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