hilsonmota
join:2005-09-17
Sarasota, FL
| [BroadVoice] BroadVoice SCAM Unlimited phone call
I would like to inform the SCAM that broadvoice is doing to several customer. Services says UNLIMITED however they might be running out of money and they are doing that to all customer. I adivise you to cancel ASAP before get bills like that.
-----Original Message-----
Account Number : 1085
BroadVoice Phone: xxxxxxxxxxxx
Dear Customer:
Starting from March 2005, we have set up an interim charge scheme to collect interim charges from customers before the statement date every time their call and other charges balance exceeds the threshold we defined (currently it is $25). According to your usage of current month, you have exceeded the threshold, therefore, at this time we have charged $192.57 to your credit card.
If you have any concerns, please contact our billing department
Thank you
BroadVoice Billing |
|
DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
 ·Charter Pipeline
| Now, before we make "SCAM" comments, let's examine why you got the notice.
What international call did you make? How may thousands of minutes did you use?
--
:: my trivial ramblings :: |
|
voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
1 edit | reply to hilsonmota
Contact your Credit Card Company then talk to BV's billing department. It may be just a simple mistake, unless you have been making calls overseas that are chargable or that have backcharges (pay per call/minute) from the receiving #.
You will probably need to show your CC the original TOS at signup that you agreed to. |
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happyvalley
join:2005-03-21 | Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
we have used around 2500-3000 minutes each month from Apr., there is no problem so far |
|
hilsonmota
join:2005-09-17
Sarasota, FL
| reply to DaSneaky1D
Re: [BroadVoice] BroadVoice SCAM Unlimited phone call
My wife called and her sister where always calling to her mother and family in Brasil using land lines. Average 2000 minutes monthly, base the broadvoice said UNLIMITED, I did not see any problem with that. I never tought the company would be creating new mean to the unlimited contract!
I am calling as SCAM because there is no info on the contract ""fake" Unlimited world Plus 24.95", you never spent one second to send an email saying the company is running out of money or something like that please stop using the service. Now you came with excuse that I went over the limite of unlimited contract!
Do you want to create a new mean to "SCAM" TOO!
I am going to give Broadvoice 12 hours to regret, give details on writing, send me money back, change the unlimited to a reasonable limited and keep my service as 24.95 with minimum 3000 minutes or I am going to spread this all over the world.
PS I work on computer 15 hours everyday, I can spent 2 hours every day to inform everyone on the internet about what is happening to my and other users of BroadVoice. |
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Marcellino_B
@comcast.net | Go for it ! I am seriously interested if you can do a dent in their business...this may be a test case ! Good luck any way. |
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hilsonmota
join:2005-09-17
Sarasota, FL
| reply to voiplover
My contract used to be unlimited, but now they are saying that I went over the unlimited contract, i can not use more then 2000 minutes as normal residence.
I asked the managers, what means Unlimited phone call, they said unlimited until 2000  hahhaahahhahahahaahhaa !
I am sorry for the erros on the english, but they need to go to school and learn what unlimited means!
Account Number : 1085
BroadVoice Phone: xxxxxxxxxxxxxx
Dear Customer:
Starting from March 2005, we have set up an interim charge scheme to collect interim charges from customers before the statement date every time their call and other charges balance exceeds the threshold we defined (currently it is $25). According to your usage of current month, you have exceeded the threshold, therefore, at this time we have charged $192.57 to your credit card.
If you have any concerns, please contact our billing department
Thank you
BroadVoice Billing |
|
rsa0
join:2003-01-25
Birmingham, AL
·Charter Pipeline
| Dude, BV (in my honest opinion) sucks...big time. In a way they are right, IF and only IF you have signed the new contract, or agreed in any shape or form with it.
If you didn't, then is another story, and you should fight it. I left BV service months ago for less than that S#@&! and I do not regret it a minute. Why don't you they galaxyvoice.com ? they have unlimited (not to the mobiles though) and I think Brazil is one of the countries included.... |
|
mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
I am happy with free VoSPs to place P2P calls to talk as long as we wish @ no charge, except paying for Internet. When I saw post like this, I basically  and consider myself to be lucky not to get into such a problem with paid/commercial VoSP. |
|
happyvalley
join:2005-03-21
| I just talked to BV Customer support about the "unlimited minute" policy. he said there is NO LIMIT as long as you don't use it for commerical purpose. they have some algorithm to detect your calling pattern. but he doesn't know how the pattern is defined.
FYI, we usually make a lot of calls at night 7-12pm, morning 9-11am. and not too much call afternoon. I guess they recognize this as a normal residential calling pattern, not a commerical pattern. we have been using around 3000min/month for several months, no trouble so far.
so, in all, BV confirmed that there is no limit as long as you calling behavior is recognized as normal residential calling pattern. |
|
hilsonmota
join:2005-09-17
Sarasota, FL
| Re: [BroadVoice] BroadVoice Fake "unlimited"
>From: "BroadVoice Support"
>To: "Vandy" ,,,,
>Subject: RE: Dispute
>Date: Mon, 12 Sep 2005 10:28:02 -0400
>MIME-Version: 1.0
>Received: from bv-master.broadvoice.com ([199.232.74.62]) by mc1-f16.hotmail.com with Microsoft SMTPSVC(6.0.3790.211); Mon, 12 Sep 2005 07:29:19 -0700
>X-Message-Info: UZmYcfFpTCed6EhYCpPEWqAXraq/CveOD5yVJ+QN6Xo=
>X-MimeOLE: Produced By Microsoft Exchange V6.5.6944.0
>Content-class: urn:content-classes:message
>X-MS-Has-Attach:
>X-MS-TNEF-Correlator:
>Thread-Topic: Dispute
>thread-index: AcW2V7FysctFEfL4RVKphrWNMM9IQQBTn1jP
>Return-Path: support@broadvoice.com
>X-OriginalArrivalTime: 12 Sep 2005 14:29:19.0617 (UTC) FILETIME=[5C9CEF10:01C5B7A6]
>
>Vandy,
>We have not changed our argument. Please read what we have written. It was
>you who did not understand correctly what we were telling you.
>This e-mail has a history where you can review the whole thread.
>
>Thank you,
>BroadVoice Customer Care
>
>pcd
>
>________________________________
>
>From: Vandy Rodrigues [mailto:vandyrodrigues@sbcglobal.net]
>Sent: Sat 9/10/2005 6:33 PM
>To: BroadVoice Support; dmauser@hotmail.com; hilson_mota@hotmail.com;
>yuridiogenes@hotmail.com; canevaris@hotmail.com
>Subject: RE: Dispute
>
>
>Support
>
>I see now that just changed your arguments once again saying "limited by
>type of usage and we require our residential plans to be used as
>residential plans". As all of you know friends we use the service to talk
>to our families and also friends of the friends.
>
>As all you can see the company is trying to make more money with their
>customer using different arguments many times. I will not bother you guys
>anymore but is necessary to let you know the quality of service is provided
>to us.
>
>Thanks all,
>
>Vandy
>
>
>BroadVoice Support wrote:
>
> Vandy,
> Don't mix our words. We are not saying that our service is limited
>in terms
> of minutes. Our service is, however, limited by type of usage and
>we
> require our residential plans to be used as residential plans.
>
> Please read what we wrote as well as the excerpt from our terms of
>service.
>
> Thank you,
> BroadVoice Customer Care
>
> pcd
>
> *********************************************
> CRITICAL INFORMATION!
>
> If you have not already done so, please logon to your portal now
>and
> acknowledge your reception and understanding of our information
>about E911.
> This is mandated by the FCC and failure to do so may result in an
> interruption of service or closure. Please keep in mind, this is a
>one time
> acknowledgement.
>
> BroadVoice engineers are working to develop an E911 solution which
>will
> comply with federal regulation. Further information and specifics
>will be
> available as the BroadVoice E911 feature is deployed.
>
> **************************************
>
> ________________________________
>
> From: Vandy Rodrigues [mailto:vandyrodrigues@sbcglobal.net]
> Sent: Sat 9/10/2005 6:20 PM
> To: BroadVoice Support; dmauser@hotmail.com;
>hilson_mota@hotmail.com;
> yuridiogenes@hotmail.com; canevaris@hotmail.com
> Subject: RE: Dispute
>
>
> In another words, what he is saying is your service is not
>unlimited call.
> You have a limit and they measure you according to the limit so
>they can
> move you guys to a business plan.
>
> Let me help the company what unlimited means according to the
>dictionary.
>
> un·lim·it·ed (adj)
>
> 1. Having no restrictions or controls: an unlimited travel ticket.
> 2. Having or seeming to have no boundaries; infinite: an unlimited
> horizon.
> 3. Without qualification or exception; absolute: unlimited
> self-confidence.
>
> BroadVoice ! Support wrote:
>
> Hello all,
> Yes, please do not abuse your service or your account may be
> re-rated to a
> business plan.
>
> If you have any questions regarding the reason that this account
> was
> re-rated, please see the explanation below.
>
> Thank you,
> BroadVoice Customer Care
>
> pcd
>
> *********************************************
> CRITICAL INFORMATION!
>
> If you have not already done so, please logon to your portal now
> and
> acknowledge your reception and understanding of our information
> about E911.
> This is mandated by the FCC and failure to do so may result in an
> interruption of service or closure. Please keep in mind, this is a
> one time
> acknowledgement.
>
> BroadVoice engineers are working to develop an E911 solution which
> will
> comply with federal regulation. Further information and specifics
> will be
> available as the BroadVoice E911 feature! is deployed.
>
> **************************************
>
> ________________________________
>
> From: Vandy Rodrigues [mailto:vandyrodrigues@sbcglobal.net]
> Sent: Sat 9/10/2005 6:05 PM
> To: BroadVoice Support; dmauser@hotmail.com;
> hilson_mota@hotmail.com;
> yuridiogenes@hotmail.com; canevaris@hotmail.com
> Subject: RE: Dispute
>
>
> Hello friends,
>
> As all of you have broadvoice account take a look on this e-mail.
> Check how
> the broadvoice treats their customers.
>
> Vandy
>
>
> Vandy wrote:
>
> You are still trying to find many ways to make more money with your
> customers without reason. Let me refresh your mind with the first
> e-mail
> that you sent me.
>
> " It came to our attention that you are using your residential
> BroadVoice service for
> business purposes, in violation of BroadVoice's published Terms of
> Service."
>
> I will not pay what is undue, by the way, I alre! ady asked to
> can! cel
> my broadvoice account I will not recommend broadvoice at all.
>
> Thanks,
>
> Vandy
>
>
> BroadVoice Support wrote:
>
> Customer,
> We have clearly explained this to you.
>
> The message you received refered to a Terms of Service
> violation for use
> inconsistant with Single Residential service.
>
> Engineering has researched your usage and found you in
> violation of our
> terms of service. As such, we have switched your plan to
> unlimited
> Business. While you will still be able to make unlimited US
> and Canadian
> calling and low international rates, there is no provision
> for unlimited
> usage to international destinations.
>
> We are unable to provide the details of the checks that we
> do because we do
> not want to worry about subscribers coming up with
> loopholes.
>
> You may keep your plan as unlimited business or you may
> cancel your account
>
> As stated in our terms of service:
> "You agree that if BroadVoice determines in its sole
> discretion that you
> have used the Ser! vice, and/or anyone else has used the
> Service for any
> activities and purposes prohibited by this section it may
> immediately
> charge you BroadVoice's higher rates for its Business
> service for all
> periods, including past periods, in which you use, or used,
> the Service for
> such prohibited activities together with a US$100.00
> administrative fee for
> same, and that BroadVoice may immediately charge such
> amounts on your
> credit card."
>
> Thank you,
> BroadVoice Customer Care
>
> pcd
>
> *********************************************
> CRITICAL INFORMATION!
>
> If you have not already done so, please logon to your
> portal now and
> acknowledge your reception and understanding of our
> information about E911.
> This is mandated by the FCC and failure to do so may result
> in an
> interruption of service or closure. Pleas! e keep in mind,
> this is a one time
> acknowledgement.
>
> BroadVoice engineers are working to develop an E911
> solution which will
> compl! y with federal regulation. Further information and
> specifics will be
> available as the BroadVoice E911 feature is deployed.
>
> **************************************
>
> ________________________________
>
> From: Vandy [mailto: customer]
> Sent: Sat 9/10/2005 2:58 PM
> To: BroadVoice Support
> Subject: Dispute
>
>
> I am informing you guys that I will send a dispute
> referencing the last
> charge on my credit card - U$ 251.79. Last set, 07 I
> received an e-mail
> saying that my broadvoice account was moved to a business
> plan because you
> think that I am using for this purpose.
>
> Last set, 08 I called broadvoice's support and explained to
> the agent the
> matter, however he was rude and said that I had either to
> accept to use a
> new business plan or cancel my account.
>
> After tha! t, I sent an e-mail to support@broadvoice.com
> trying to resolved
> the matter and I asked for explanation what motivated you
> guys to move myaccount from residencial to a business plan and
> charge me
> the amount of U$
> 213.31 more.
>
> So far I haven't received any clear explanation and the
> only reason that My
> contract is unlimited call to 35 countries, I believe that
> the word
> unlimited means, 24x7 no limit. I also explained on my last
> e-mail that I
> know the terms in the contract which I did not violate even
> one of them
> since all my calls were to talk to my family and friends,
> mosto of the
> calls are to Brasilia and Petrolina (cities where I have
> familiy).
>
> As I don't accept being moved to a business plan once I
> don't use for this
> purpose so the only option I had was cancel my broadvoice
> account. I asked
> to refund the amount of U$ 213.31 that was the aditional
> that you charged
> me u! nduly.I will ask to my credit ! card company to cancel
> the last charge
> from Broadvoice since its execessive.
>
> I have another friend that use broadvoice service
> experiencing a similar
> issue where you ! charged him saying that he called a cell
> phone in Brazil,
> however the phone number is a land line.
>
> These actions seems to me that Broadvoice company is
> experience some
> difficulties to honor the agreement made with the customers
> and is trying
> to find ways to make more money.
>
> I am respecful person and I honor all my agreements but I
> don't accept to
> pay any bill that is undue.
>
> Thanks,
>
> |
|
GetSet
join:2005-09-19
Valley Stream, NY | reply to happyvalley
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
Go for it and give them hell for not making clear what unlimited means.
You can change to other provider and let everyone you know to do the same. |
|
Mechano
join:2004-05-30
Antarctica | reply to hilsonmota
Re: [BroadVoice] BroadVoice Fake "unlimited"
What a rip off !!!
Why don't you show this to a lawyer...you can ask for some damages here, and this is a clear case of misrepresentation ...what a field day for a lawyer ! Yes man, go for it. |
|
happyvalley
join:2005-03-21
| reply to GetSet
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
I guess you should be able to get your money back, as they mentioned in the email. no limit, if you use as residential plans. it is pretty clear.
maybe you can go through the phone number you dialed with them to prove all your calls are to family and friends.
good luck.
----------------------------------------------------
>BroadVoice Support wrote:
Vandy,
Don't mix our words. We are not saying that our service is limited in terms of minutes. Our service is, however, limited by type of usage and we require our residential plans to be used as residential plans. Please read what we wrote as well as the excerpt from our terms of service.
Thank you,
BroadVoice Customer Care |
|
mykey2k
join:2001-11-19
Aurora, IL
| For some history, you can read the woes of SLW from March 2005 (it's 16 pages long):
»[Packet8] P8 switching us to Business2000.unlimited overuse
and the DSLR news page: »VOIP minute caps
She was being switched to the business plan for using 9000 domestic minutes. Eventually it ended up in newspapers nationally and internationally (Canada at least) over the Associated Press wire.
Some ideas that came out of that were:
1. Contacting the Better Business Bureau.
2. Contacting your state's Attorney General
3. Contacting the AG in Massachusetts (where Broadvoice is HQ'ed)
The P8 TOS and Broadvoice's TOS are pretty much the same I imagine, and SLW "won" her fight... although it took a while.
I wish you good luck.
-m |
|
DracoFelis
Premium
join:2003-06-15
| reply to hilsonmota
I don't have this particular VoIP provider. But you appear to not be alone in this complaint! Just check out this VERY LONG thread (135 posts, and still growing) in the Voxilla.com forums, that describes the same problem by MULTIPLE customers of theirs:
»voxilla.com/PNphpBB2-viewtopic-t-4788.html |
|
hkvalet
Specialist
join:2004-10-18
Las Vegas, NV
| reply to rsa0
said by rsa0  : Why don't you they galaxyvoice.com ? they have unlimited (not to the mobiles though) and I think Brazil is one of the countries included.... I just checked out the terms and conditions page in galaxyvoice.com, and here is what I found:
"12. USE OF .UNLIMITED. PLANS. Unlimited plans are intended for typical residential or business use. The unlimited business plans are not intended for telemarketing, call centers, resellers, or other end uses that generate excessive call volume. End Users that exceed 2500 minutes per line in consecutive months or on multiple lines in a single month are responsible to pay the standard per minute rates published by Galaxy."
--
**Students are the CUSTOMERS of teachers** »RateMyProfessors.com |
|
jester121
join:2003-08-09
Lake Zurich, IL
1 edit | |
|
joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to hilsonmota
Print out this page: »www.broadvoice.com/rateplans_unl···ld+.html
And then call your bank, if they ask you for a written statement, simply send that in with it and your issue should be resolved, assuming you do not have a business account with your bank. Also send them the page with all the plans so they can see that you have been billed in the past for the residential service and nothing more.
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir |
|
Big Dawg 23
join:2002-03-27
Northfield, MN
| reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone call
I would ask for another copy of the Terms is you can not find it. Many VOIP i looked at stated the consecutive months of XXXX minutes will cause a change from unlimited to limited. The worthless Teleco Qwest does that on Long Distance for 19.95 a month. Also I would comment to them on the Tone of the letter. Evidently they have no customer service skills. Those comments alone would lead me to telling the company to shove there service where the sun don't shine. Taking crap from this company is a joke. |
|
