prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
| reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
Pretty much all VOIP providers do have limits on "unlimited" calling, especially to international numbers since they cost so much more than US/CN calling. I've seen complaints about P8 and others also capping "unlimited" calling by home users so your complaint isn't just concerning BV but seems to be a VOIP general problem.
Ignoring the VOIP providers looking for "commercial" use of a VOIP service, I'd say 4,000 minutes is a reasonable number for them to expect a high user to use. My 3 teens and I have used around 4,000 minutes/month for local calling and some long distance calling to US numbers. Usually, it's under 2,000 but it can be over 4,000 sometimes. I also don't like the use of the word "unlimited" but they do usually have an asterisk with some fine print mentioning average home usage as being their definition of unlimited. International calling is expensive and expecting them to offer unlimited minutes is ridiculous although they shouldn't advertise it either, in my opinion.
Also the OP's original assertions of BV having financial problems is bogus. They are owned by a large parent corp and are not "running out of money" as he claims. Also, the OP's quotes of BV's emails to him using words like "scheme" do not ring true. US companies never use the word scheme. British companies do but it has a different meaning for them. These types of problems with the OPs post makes his argument less acceptable to me since I know BV has no financial problems and is very, very unlikely to use the word scheme in any email message to customers. How many other mistakes are in his posts? However, his basic argument about unlimited calls not being unlimited is a sound argument but isn't limited to just BV. |
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JonR800
Premium
join:2003-08-06
Farmington, MI
| reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone call
This all comes down to one thing: money.
A number of VOIP providers are offering services at prices that they can't maintain. Once a user starts costing them money, most likely in consecutive months, they pull the plug. If they really want to offer unlimited services they need to up the price for everyone in order to cover the heavier users. Otherwise if at the current price they can only offer the user 2000 minutes before taking a loss, then they need to set that as the clearly defined limit!
This whole pseudo unlimited bit just keeps going. I really hope it either dies out or someone puts an end to it. |
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DanielFaclon
@rr.com
| reply to hilsonmota
I would just like to state that Broadvoice is screwing me the same way. I use this service to call my girlfriend, only, at the same number in Germany, and I have since March. Then with a day before warning email, I was switched to the Unlimited Business and they were trying to charge me $56. I have canceled and complained and now they are charging me $100. I have tried to reach their customer service and cannot get a hold of them, phone calls and emails. I tried to log into my account so as to see where they think all that money is being charged for, but my user name no longer works. I have already registered a complaint with the Better Business Beruea and filed a complaint to the Attorney General's Office as BBB instructed me to do. |
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joako
Premium
join:2000-09-07
/dev/null | reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
CALL YOUR CREDIT CARD COMPANY NOW!!!!! |
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LegalEagle
@comcast.net
| reply to JonR800
Re: BroadVoice SCAM Unlimited phone calls
BV Ad |
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happyvalley
join:2005-03-21 | reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
hi, hilsonmota
some news on your case. |
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NENO
join:2005-12-02
Miami, FL
| reply to Mechano
Re: [BroadVoice] BroadVoice Fake "unlimited"
I know what you mean. BROADVOICE is indeed the sneakiest company I have ever delt with. They bravely advertise UNLMITED CALLS TO 35 COUNTRIES and it is so untrue. If you exceed their hidden threshold of $25.00 worth in calls they will arbitrarily charge your credit card an exorbitant amount and send you a letter after, which totally contradicts their advertising. They charged me $162.00 for a single month bill and they did the same to several of my friends. Some were charged in excess of $300.00. I understand that I, and many of my friends, did make an excessive amount of inteernational calls, but if you cant deliver what you promise then dont offer it at all. SIMPLY A RIP OFF and a SCANDALOUS CASE OF MISREPRESENTATION!!!!! |
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NENO
join:2005-12-02
Miami, FL
| reply to hilsonmota
BROADVOICE is indeed the sneakiest company I have ever dealt with. They bravely advertise UNLMITED CALLS TO 35 COUNTRIES and it is so untrue. If you exceed their hidden threshold of $25.00 worth in calls they will arbitrarily charge your credit card an exorbitant amount and send you a letter after, which totally contradicts their advertising. I called them in disbelief and they keep telling me I am using the phone for business, which is not true and they know it. What kind of business only calls before 08:30am and after 07:00pm? What kind of business only calls the same 10 or 12 international numbers over and over again? It is obvious that I am calling the same family and friends out of the country when I and my wife are not at work (off business hours). Well, they charged my credit card $162.00 for a single month bill and they did the same to several of my friends. Some were charged in excess of $300.00. I understand that I, and many of my friends, did make many and long international calls, but if you cant deliver what you promise then dont offer it at all. SIMPLY A RIP OFF and a SCANDALOUS CASE OF MISREPRESENTATION!!!!! |
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cyberbird
join:2004-03-25
Schaumburg, IL
| reply to hilsonmota
i m a happy user of vonage for last few years,i dont remember vonage had any outage at least for me and no billing errors/problems. i m currently on 14$/500min plan and was thinking to port my number to broadvoice for there 20$ plan. now after going through yours posts i m not sure if i m going to do that but wondering what if one just makes about 2000 minute family calls to US and Canada only, do they still consider it as biz use?
why they got these awards and why no one catch them for misleading people? |
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iSEPIC
join:2001-04-17
Las Vegas, NV | reply to rileyjam514
BS - If there is a limit, then don't advertise "unlimited", nuff said. |
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iSEPIC
join:2001-04-17
Las Vegas, NV
| reply to markosjal
Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
BS - if its advertised as unlimited, then you should get that, doesn't matter if they are "banking" on most people will pay for unlimited and only make 200 mins worth of calls, then one customer does indeed go over what they were "banking" on... they need to sell 2500 min plans, and be done with it. Nuff said. |
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