voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
1 edit | reply to hilsonmota
Re: [BroadVoice] BroadVoice SCAM Unlimited phone call
Contact your Credit Card Company then talk to BV's billing department. It may be just a simple mistake, unless you have been making calls overseas that are chargable or that have backcharges (pay per call/minute) from the receiving #.
You will probably need to show your CC the original TOS at signup that you agreed to. |
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happyvalley
join:2005-03-21 | Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
we have used around 2500-3000 minutes each month from Apr., there is no problem so far |
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hilsonmota
join:2005-09-17
Sarasota, FL
| reply to voiplover
Re: [BroadVoice] BroadVoice SCAM Unlimited phone call
My contract used to be unlimited, but now they are saying that I went over the unlimited contract, i can not use more then 2000 minutes as normal residence.
I asked the managers, what means Unlimited phone call, they said unlimited until 2000  hahhaahahhahahahaahhaa !
I am sorry for the erros on the english, but they need to go to school and learn what unlimited means!
Account Number : 1085
BroadVoice Phone: xxxxxxxxxxxxxx
Dear Customer:
Starting from March 2005, we have set up an interim charge scheme to collect interim charges from customers before the statement date every time their call and other charges balance exceeds the threshold we defined (currently it is $25). According to your usage of current month, you have exceeded the threshold, therefore, at this time we have charged $192.57 to your credit card.
If you have any concerns, please contact our billing department
Thank you
BroadVoice Billing |
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rsa0
join:2003-01-25
Birmingham, AL
 ·Charter Pipeline
| Dude, BV (in my honest opinion) sucks...big time. In a way they are right, IF and only IF you have signed the new contract, or agreed in any shape or form with it.
If you didn't, then is another story, and you should fight it. I left BV service months ago for less than that S#@&! and I do not regret it a minute. Why don't you they galaxyvoice.com ? they have unlimited (not to the mobiles though) and I think Brazil is one of the countries included.... |
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hkvalet
Specialist
join:2004-10-18
Las Vegas, NV
| Re: [BroadVoice] BroadVoice SCAM Unlimited phone c
said by rsa0  : Why don't you they galaxyvoice.com ? they have unlimited (not to the mobiles though) and I think Brazil is one of the countries included.... I just checked out the terms and conditions page in galaxyvoice.com, and here is what I found:
"12. USE OF .UNLIMITED. PLANS. Unlimited plans are intended for typical residential or business use. The unlimited business plans are not intended for telemarketing, call centers, resellers, or other end uses that generate excessive call volume. End Users that exceed 2500 minutes per line in consecutive months or on multiple lines in a single month are responsible to pay the standard per minute rates published by Galaxy."
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jester121
Premium
join:2003-08-09
Lake Zurich, IL
1 edit | |
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