O Canada! > Canadian > Cogeco > [Burloak] No email to any Hotmail addresses

[Burloak] No email to any Hotmail addresses

I can confirm that I'm seeing this issue too. I just tested sending my hotmail account an email, and nothing came in....inbox or junk mail.

As a guess, I'm thinking Cogeco may have got itself on to one of their block lists for spam, etc.

I'm sure Krispy or one of the other Tech's can fill us in on the details.

reply to dnobel
IM me one of the email addresses you've sent to and a rough time when you sent it and I'll investigate.

A brief glance through the logs shows tons of mail being accepted by Hotmail as of right now.
--
Some people think I'm an idiot. I disagree, but idiocy is subjective--so they may well be right. With this in mind, take everything I post with a grain of salt, eh?

Thanks for the reply.

Tons of mail is being accepted--but is it being delivered? Remember, the messages don't get bounced--but they don't get delivered to the recipients, either.

David

I just tested this, and was able to send to hotmail successfully.

reply to dnobel

reply to dnobel
If you can IM me the email addresses in question, I can scour the logs to see what happened with them and when.

reply to dnobel
I just sent two. One arrived and one didn't.

I seem to recall seeing somewhere in this forum something about emails that are rejected because of the subject line.

The one that arrived was a forward from a friend. The one that didn't arrive just said "Test" in the subject line and not much more than that in the text.

Not sure if this helps or simply muddies the waters.

pix

reply to dnobel
I've had this issue happen to me on and off.

Now I can send to some hotmail addresses while some other hotmail addresses won't take any email from my cogeco account and i'm not on any of their spam filters or anything.

reply to dnobel
I just sent myself an email to my hotmail account from a Cogeco account and 5 seconds after I sent it, MSN Messenger informed me of a new message.

reply to dnobel
From one of the email addresses dnobel sent me:

Sep 18 09:59:14 fep3 postfix/smtp[18556]: 2C5F34EEB: to=<REMOVED@hotmail.com>, relay=65.54
 *.252.230[65.54.252.230], delay=0, status=sent (250  <7ACF1EE9-4D74-425A-AA8B-57B02AB683BE@
 *cogeco.ca> Queued mail for delivery)

(*) WARNING 1 long line(s) split

Thanks for the follow-up.

Here's a twist: The bug report I sent to MSN internally bounced! Just got it back into my hotmail account this afternoon.

I seem to recall MSN was hit by a serious virus recently and that the entire network was briefly down. I wonder if all this weirdness is related to that.

Until this is resolved, I am simply going to avoid all Hotmail addresses, send to alternate addresses where possible, and suggest that people get alternate addresses if they don't already have them.

David

reply to dnobel
As followup from me - the email I sent was in my hotmail inbox when I got to work this morning...so it "did" arrive, abeit late.

Here's the header:

-------------------------------

From : XXXXX@cogeco.ca
Sent : September 20, 2005 6:40:19 PM
To : XXXXX@hotmail.com
Subject : test email

MIME-Version: 1.0
Received: from fep3.cogeco.net ([216.221.81.25]) by MC6-F7.hotmail.com with Microsoft SMTPSVC(6.0.3790.211); Tue, 20 Sep 2005 17:18:23 -0700
Received: from deepblue (d36-X-X.home1.cgocable.net [24.36.X.X])by fep3.cogeco.net (Postfix) with ESMTP id B98AE3143for XXXXX@hotmail.com; Tue, 20 Sep 2005 14:40:24 -0400 (EDT)
X-Message-Info: JGTYoYF78jFx87LZssRJEOMBpk/p6ScgoOmqMOJA38M=
X-Mailer: Microsoft Office Outlook, Build 11.0.6353
Thread-Index: AcW+EsAQa7DX81OIR4eZ+eIiuEz2/A==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Return-Path: XXXX@cogeco.ca
X-OriginalArrivalTime: 21 Sep 2005 00:18:23.0739 (UTC) FILETIME=[FAA7F4B0:01C5BE41]

-------------------------------

Odd things noted here....I sent the email from my cogeco account at 2:40pm yesterday (Sep 20th), which is confirmed in the header.

The Header is saying Hotmail received the email from fep3.cogeco.net at 5:18pm. It then says "Original Arrival Time" is 12:18am on Sept 21st? To add more confusion, the "Sent Date/Time" for the message in hotmail shows 6:40pm on Sept 20th.

nevertheless, if you need my cogeco account / hotmail account, I'll IM you with it.

reply to dnobel
deepblue7 's email definitely shows some latency sending to Hotmail. The issue seems to be that they've got a few lame MXes. Looking at workarounds.

Follow up re Hotmail/Cogeco problems:

After Herculean efforts, I FINALLY got through to a human being in MSN tech support who explained the problem: massive outage and email chaos over there. Profuse apologies. Working on it night and day. No end in sight. Yadda yadda yadda.

Why can't they post this information??? Why do they make customers jump through hoops, thinking there is a problem on our end, with our ISP, etc., wasting time tracking down a non-existant problem when all along, Microsoft knows damn well what the problem is and sits on it for PR reasons. Incredible.

Now how do I contact people overseas with no phone number and tell them Hotmail is FUBAR and this is why they haven't heard from me in four weeks?

You realize hotmail is FREE and offers no service guarantees right?

When you read the fine print, no one really offers meaningful service guarantees, so that is a moot point. No, Hotmail is not FREE to all: Some of us pay for enhanced services, and the rest of us pay by being part of Microsoft's overall market penetration strategy. So IMHO this is absolutely no excuse for being totally obfuscating and disingenuous so as to mislead tens of thousands of hapless customers, "paying" or non-"paying."

Microsoft knows they have a massive problem and they try to hide it, to the extent that one must strong-arm the front line help to get to the management level in order to get the straight dope. Until then you are put through an empty, ritualized "trouble-shooting" routine with their email tech support, who never once suggest what the real problem might be. Shameful.

And perhaps people get what they pay for, but to let Microsoft off the hook for this because a lot of people use a service for which the company chooses not to charge simply encourages an irresponsible business culture.

reply to dnobel
It appears that you're not the only one. According to this news story other providers are facing the same issues.