ToivoP
@xs4all.nl
| reply to Radardan
Re: [General] Is Linksys following Dell in customer service
Today I received a new PSUS4 unit with 6034 firmware on it.
About a month ago, I downgraded my PSUS4 with then 6033 firmware on it to version 6032, rendering the unit useless as it no longer worked with my setup of an Apple Macintosh G5 and a Brother HL-1430 laserprinter.
I spoke to Ray from customer support (tech ID #11755) who lead me through the usual stuff (swap USB cable, swap UTP cable, reset unit) only to conclude that yes, I was right and since my unit still had warranty I could go to my reseller and ask for a new unit. Of course, I'd need to do the story again and mention his tech ID.
The swap took a month only because stock over at Linksys was low. But now, after a long wait, my shiny new PSUS4 works like a charm.
So, this taught me: "If it ain't broke, DON'T fix it!" Otherwise no complaints on Linksys tech support.
Toivo. |
