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[General] VOIP over Wireless LAN? »
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse

[SunRocket] 911 LIES

Well as everyone knows, SunRocket will not allow you to have a telephone number that does not correspond with your physical location (IE: live in Atlanta, GA and have a Miami, FL phone #), but their site states that:

quote:
# If you have chosen a SunRocket Household (primary) number that is outside of your geographic calling area, 911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to SunRocket.

# If you move or intend to use your SunRocket service away from the geographic location you have registered with SunRocket, you must update your account with your new location. You may change your Service Address by contacting SunRocket Member Services at 1-800-786-0132. Since it may take 10 days or more to properly update the 911 emergency databases, you should NOT rely on SunRocket service for 911 emergency dialing if you are using the service when you are temporarily traveling away from home.
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir

rizzo2dial
Premium
join:2004-08-05
Excellent quotes; however, it would be more effective if you provide a link to precisely where those quotes appear.

Rizzo


DaveGG



reply to joako
That is the exact reason I signed up for Vonage on Friday and am porting over my SunRocket number as I write this...

Here's to REALLY keeping your number and more crazy SR outages!


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

reply to rizzo2dial
Here is another link that states it a different way, but the same intent: »www.sunrocket.com/services/emergency/

Be sure to remember:

* You must alert SunRocket to the actual geographic service location of your SunRocket service for 911 to function properly. SunRocket service is portable to any location with broadband Internet access �€“ however, when using SunRocket Service away from your home service address, you should NOT dial 911, because emergency service will not be properly provided (and may be sent to your home location instead of your actual location).
* If you move or intend to use your SunRocket service away from home, please update your account with your new location, to make sure your 911 service will be available there. You will need to call SunRocket Member Services at 1-800-786-0132 to make a change to your home address.
* If you have chosen a SunRocket number that is outside of your geographical calling area, 911 service will not be available. Emergency 911 service routes the call to the appropriate emergency administrator based on your actual telephone number (not the geographical location of your SunRocket service).

--
FWD#: 223611

TheKrell

join:2003-12-07
Fairfax, VA
·Cox HSI

That URL is about as clear as mud! (And I thought your quotes were confusing.) It seems that E911 service is available "in most areas", in which case your name/address/phone number are provided automatically to the PSAP. That's unless your number is from some other geographic area in which case it may work, or you may get basic 911 (without name/number), or your call may go to an admin number, or you may have to change your phone number (I made that up), or you may not have any 911 service at all, or you may have service but the providers will go to the wrong address.

nhs510

join:2005-07-13
Wake Forest, NC
reply to joako
Okay, so where are the lies?


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

said by nhs510 See Profile :

Okay, so where are the lies?
I think are in the fact that joako See Profile has posted in the past that SR would now not give you a phone number outside of the area where you live. In his case, he lives in Gainesville and wants a Miami number in which SR says they cannot do, but according to their site they can.
--
FWD#: 223611

nhs510

join:2005-07-13
Wake Forest, NC
reply to joako
Ahhh okay. The title leads one to believe it has something to do with Sunrocket's ability to provide E911.


voiplover
Premium
join:2004-05-28
Portsmouth, NH
I was told by an SR rep that when the 911 rules become final that SR will be terminating all accounts that don't have an address located within the clec's 911 coverage map.

TheKrell

join:2003-12-07
Fairfax, VA
·Cox HSI

What CLEC's coverage map? My sig number is a ported Verizon number from 5 miles down the road. Of course this number is served from a different CO... Does that qualify me as being outside my "geographic area?" Seems doubtful, but I worry given reports such as yours.

Also, it seems to me that, if you want a number in an area served by SunRocket, and you are located in some other area also served by SunRocket (particularly where your own area has E911 available), then SunRocket should not care whether you are outside of your number's geographic area or not!

M00T

join:2005-01-19
Vienna, VA


1 edit
reply to joako
Umm... why don't you try asking for an "anywhere number"?:

AnyWhere Number℠
An AnyWhere Number is a Signature Number with an area code outside of your home location. For example, you may own a home-based business in Atlanta that markets to customers in both Atlanta and Chicago. An Anywhere Number allows you to have a local number in both cities for your customers. Since you receive one free Signature Number with each account, feel free to choose an Anywhere Number in place of your Signature Number when you sign up. Check Availabilty for exact area code options.
I find it hard to believe SunRocket is rejecting your request for a miami number. How about you give us the full story, with the exact conversation between you and SR.


digThisXL

join:2002-10-22
Oxford, MI
The only thing that is not clear is how SR defines "geographic calling area." If we can clarify that term then what is there not to understand?


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

reply to M00T
said by M00T See Profile :

Umm... why don't you try asking for an "anywhere number"?:

AnyWhere Number℠
An AnyWhere Number is a Signature Number with an area code outside of your home location. For example, you may own a home-based business in Atlanta that markets to customers in both Atlanta and Chicago. An Anywhere Number allows you to have a local number in both cities for your customers. Since you receive one free Signature Number with each account, feel free to choose an Anywhere Number in place of your Signature Number when you sign up. Check Availabilty for exact area code options.
Try reading here: »[SunRocket] 911 crap

It is the first thread about the issue joako See Profile had started about all this.
I find it hard to believe SunRocket is rejecting your request for a miami number. How about you give us the full story, with the exact conversation between you and SR.

--
FWD#: 223611


RockyBB
Premium
join:2005-01-31
Longmont, CO

reply to TheKrell
I have a feeling that SR has opened the kimono of this E911 stuff to a greater extent than other carriers, but that the issues will remain the same. I wouldn't be surprised if the E911 system itself (at least in some areas of the country) has some type of requirement that the phone number of the subscriber be within the coverage area of that center. Might be some sort of validation check to ensure that hackers can't access the system. Maybe even a requirement that the callback number be a local number if the PSAP's don't have access to make long distance calls. Perhaps the other carriers are getting around that by assigning silent local phone numbers that get translated to the foreign phone number, and transmitting that silent number to the E911 system. Any callback to that silent number would be translated by the VOIP carrier back to the end user. Of course, I'm just guessing here, but the dots can be connected in this way.

Seems likely that SR is turning down customers on a going forward basis that want a primary number outside their own geographic area so that there will be fewer customers that they have to "adjust" in the near future. We all know SR as a company that will do anything short of your shirt laundry to sign up a customer ... for them to turn down business means that there's something larger in play.

M00T

join:2005-01-19
Vienna, VA

reply to ropeguru
So we have a different issue at hand than the one described by the original post.

Joako has "moved", and now there is a communication problem between him and SR.

In his other thread, he states that he now physically lives in Miami, but in this thread he indicates that he lives in Georgia. So which is it? I'm just as confused as Al Williams it seems. No wonder he's not switching your numbers around.


BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
·Cox HSI

said by M00T See Profile :

In his other thread, he states that he now physically lives in Miami, but in this thread he indicates that he lives in Georgia. So which is it? I'm just as confused as Al Williams it seems. No wonder he's not switching your numbers around.
I think that was an example, I believe he lives in Gainesville (probably a UF student), and formerly (and may still have a residence) in Miami.
--
"Don't steal. The government hates competition."


joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse

reply to RockyBB
said by RockyBB See Profile :

I have a feeling that SR has opened the kimono of this E911 stuff to a greater extent than other carriers, but that the issues will remain the same. I wouldn't be surprised if the E911 system itself (at least in some areas of the country) has some type of requirement that the phone number of the subscriber be within the coverage area of that center. Might be some sort of validation check to ensure that hackers can't access the system. Maybe even a requirement that the callback number be a local number if the PSAP's don't have access to make long distance calls. Perhaps the other carriers are getting around that by assigning silent local phone numbers that get translated to the foreign phone number, and transmitting that silent number to the E911 system. Any callback to that silent number would be translated by the VOIP carrier back to the end user. Of course, I'm just guessing here, but the dots can be connected in this way.

Seems likely that SR is turning down customers on a going forward basis that want a primary number outside their own geographic area so that there will be fewer customers that they have to "adjust" in the near future. We all know SR as a company that will do anything short of your shirt laundry to sign up a customer ... for them to turn down business means that there's something larger in play.
From: Allen Williams Mailed-By: sunrocket.com
To: me
Date: Sep 27, 2005 12:41 PM
Subject: RE: SunRocket E911 Policy

We do not have the logic and software yet available to correct route and out
of area number to an out of area emergency center.

Allen B Williams
Director Provisioning
SunRocket
allen.williams@sunrocket.com
--
Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir


digThisXL

join:2002-10-22
Oxford, MI
What does "out of area" mean????


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

He lives in Gainesville but has a primary number in Miami. Hence the Miami number is not in the "area" in which he lives.

Just as a slightly OT question. Didn't the FCC rule that everyone have to be notified of whether or not 911 service was available on their line or not?? Or are they requiring EVERY provider to actually HAVE 911 service. I ask before I make the statement I had in my head.
--
FWD#: 223611


digThisXL

join:2002-10-22
Oxford, MI
I understand that but what does SR define as "out of area?" Out of area code? Some geographical boundary? clec area? Distance from / coverage by a certain CO? What?
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