pomfret
Who? Me?
Premium
join:2002-02-22
Pomfret Center, CT
clubs:
 ·Charter VOIP
 ·Charter Pipeline
| reply to jwhoff
Re: [Connectivity] Modem reset for reasons unknown
I feel your pain. Just a few minutes ago I had a half-dozen remote shells closed on me due to another disconnect.
The best thing you can do is keep calling in every time it happens. Eventually they'll notice there's a problem and investigate further.
In my case, the tech noticed some sort of signal issue with the head end just as I called in. After a minute or so, the signal was back to normal and I was back online. He said it may be an indication of a problem with some hardware and will notify the local engineer(s).
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Proud member of BBR Team Starfire |
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InnerMe
join:2002-08-30 | See if they can swap out the Cisco for an Ambit 1 or 4 port router for you. They seem to have more reliable tuners in them. |
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jwhoff
Premium
join:2000-10-07
Flowery Branch, GA
clubs: | No, router I just have Ambit cable modem. |
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