 dnobel
join:2005-08-30
Oakville, ON | reply to nevertheless
Re: [Burloak] No email to any Hotmail addresses Follow up re Hotmail/Cogeco problems:
After Herculean efforts, I FINALLY got through to a human being in MSN tech support who explained the problem: massive outage and email chaos over there. Profuse apologies. Working on it night and day. No end in sight. Yadda yadda yadda.
Why can't they post this information??? Why do they make customers jump through hoops, thinking there is a problem on our end, with our ISP, etc., wasting time tracking down a non-existant problem when all along, Microsoft knows damn well what the problem is and sits on it for PR reasons. Incredible.
Now how do I contact people overseas with no phone number and tell them Hotmail is FUBAR and this is why they haven't heard from me in four weeks? |
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 SerbtasticYou Know How Many People I Have Buried?Premium
join:2002-02-24
Stoney Creek, ON | You realize hotmail is FREE and offers no service guarantees right? |
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dnobel
join:2005-08-30
Oakville, ON | When you read the fine print, no one really offers meaningful service guarantees, so that is a moot point. No, Hotmail is not FREE to all: Some of us pay for enhanced services, and the rest of us pay by being part of Microsoft's overall market penetration strategy. So IMHO this is absolutely no excuse for being totally obfuscating and disingenuous so as to mislead tens of thousands of hapless customers, "paying" or non-"paying."
Microsoft knows they have a massive problem and they try to hide it, to the extent that one must strong-arm the front line help to get to the management level in order to get the straight dope. Until then you are put through an empty, ritualized "trouble-shooting" routine with their email tech support, who never once suggest what the real problem might be. Shameful.
And perhaps people get what they pay for, but to let Microsoft off the hook for this because a lot of people use a service for which the company chooses not to charge simply encourages an irresponsible business culture. |
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| reply to dnobel
It appears that you're not the only one. According to this news story other providers are facing the same issues. |
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| said by vladnik:It appears that you're not the only one. According to this news story other providers are facing the same issues. Heh, a self-referrential thread, quoting an article that quotes the thread. 
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Some people think I'm an idiot. I disagree, but idiocy is subjective--so they may well be right. With this in mind, take everything I post with a grain of salt, eh? |
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