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smcallah
join:2004-08-05
Home
| reply to vferrari3
Re: Take a step back
said by vferrari3  : It wasn't turned back on because of customer complaints. Sorry, but it was because of Level(3) customer complaints that this was turned back on.
Level(3) didn't care about helping Cogent, they cared about helping themselves. If they cared about helping Cogent, they would have extended this without turning it off.
But since Level(3) also had losing customers and losing revenue on its mind, they had to turn this back on. They were the only ones with the ability to turn it on.
It doesn't matter if it's Level(3)'s fault or not. The only reason they exist is for customers. If they lose those, what do they have? | |
vferrari3
join:2005-10-07
Boston, MA
| said by smcallah :Sorry, but it was because of Level(3) customer complaints that this was turned back on. Level(3) didn't care about helping Cogent, they cared about helping themselves. If they cared about helping Cogent, they would have extended this without turning it off. You don't get it. They have no obligation to extend without turning it off. Peering is for mutual benefit. When one party no longer perceives benefit they back out. The party that relies on that arrangement too much is the weaker of the two. Level3 turned it back on because clearly there were PR implications where the public was not understanding the issues and they gave Cogent a reprieve. They knew what they were doing, they've done it before and come november, they will still not have those Cogent routes unless cogent utilizes their transit providers. Level3 did a risk analysis and/or cost analysis. The arrangement doesn't work for them. There's nothing wrong with that. They believe that the cost to keep the peering up is too much and is not balanced by the revenue they take in from the smaller single homed customer that were affected. If those customers go away, it may even be that they perceive that as a good thing. Smaller customers in the wholesale carrier business are usually higher cost to operate and higher cost to provision. It's a business decision and if you don't like it, take your business elsewhere. Again, I applaud that decision and there's nothing wrong with that. Forcing Level3 to keep up links that are not beneficial to their business is what would be wrong.
How would you like it if you were forced to keep a business relationship going that you perceived as bad for your business? You'd want out if an arrangement with a supplier was no longer benefitting you.
_VF | |
DSLTech
join:2000-12-30
San Jose, CA
| I know for sure Level 3's customers were complaining. Can you imagine what a handfull of unhappy ISPs complaining might do to convince Level 3 to make a change?
Who was complaining? Oh, perhaps ISPs like Earthlink, Speakeasy, Megapath, etc. who all have connections via Level 3 to the internet, as well as other forms of peering. Dont you think that their complaints weigh heavily on Level 3?
Earthlink could, for example, choose to use Wiltel instead of Level 3 as a primary internet access connection, so their displeasure is very, very important to Level 3.
Fortunately our ISP is dual-homed to the internet, Level 3 being only one of the 2 options. | |
smcallah
join:2004-08-05
Home
| reply to vferrari3
I don't get it? My whole point was theoretical. Obviously it wasn't the true case. I was saying IF Level(3) cared about Cogent, they would have tried to work something out with them or extend the deadline without turning it off. They did not. So they spent 3 days getting customer complaints, which they DO care about. And so had to end up extending the deadline anyway.
But they obviously didn't care enough about their customers to let them know beforehand, so maybe my point is moot anyway.
And if the links aren't beneficial to Level(3)'s business, why did they turn them back up in the face of customer complaints?
It was customer complaints that brought this back up, whether you know that or not. What else would have brought it back up? Level(3) obviously wasn't willing to work with Cogent, for whatever reason, and dropped the connection.
They're more willing to work with them now, in the face of customer complaints, I hope anyway that it means they're more willing. It may simply mean that they are telling their customers that in 30 days you won't reach Cogent through them, and they'll end it at that with no negotiation. | |
PGHammer
join:2003-06-09
Accokeek, MD
clubs:
 ·Comcast
| reply to DSLTech
Except for dial-up providers, and this would typicaly not apply to the larger such providers, *any* ISP, if at all possible, would multi-home (via, at worst, two second-tier bandwidth providers). I know of NO national dial-up ISPs (including Earthlink) that use single-peering. Apparently, for whatever reason, the expiration of Cogent's peering agreement with Level 3 would have seriously inconvenienced a major subset of customers (either Cogent's OR Level 3's) else the dispute would not be taking place. | |
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