bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
 ·VOIPo
·AT&T CallVantage
| reply to Jan Janowski
Re: My transition from Comcast Analog to Digital C
Wow, this sounds almost exactly like my experience at the Schaumburg office on Friday morning. The Phase III 6412 Box I picked up looked like it was tossed around the back of a technicians truck and never made it anywhere but back to the customer service center. I took that box because the woman was a real PITA and didn't seem to want to do her job let alone get out of her chair and bend over to get me a nice looking 6412 out of the cabinet. I haven't had time to call a second time, but I am still receiving the "Subscription Service" message. They were supposed to reset the box last night, but it never came through.
I really think this is just crappy service. Now I'm worried they will blame me for beating up the equipment.
Anyone else have experiences with banged up equipment given to new digital customers? |
|
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| It happened to me two years ago. It took them four tries to get me a STB which worked for more than an hour.
All of them (including the one they finally got to work) looked like they had been rattling around loose inside a truck for a week.
--
Let me see you make decisions, without your television. |
|
