Jan Janowski
join:2000-06-18
Skokie, IL
 ·AT&T Midwest
1 edit | reply to Jan Janowski
Re: My transition from Comcast Analog to Digital Cable
Another comcast Soap Opera Update!!!
When I got home last night, checked , and premium channels had not been upgraded, so I called comcast again.....
They say they have NO RECORD of the premium channels I'm requesting on our records.
So, I pick up my copy of the repair guy's printout for service yesterday, and read off the information regaring the premium channels that are indicated on our service.
What I read off, and what the lady is looking at on her computer are two different things...
I asked how it is that at 1:30PM the person I spoke to saw the premium channels, and now at 10PM there is no record of premium channels I'm asking for on their records????
She doesn't understand, but claims that the channels I'm asking for are not scheduled for our service, (according to comcast). Again I read off the numbers on our service sheet indicating the services we ordered on Wednesday. She says the codes I'm describing exist, but not on our servcie.
I blew up.... Explained step by step how this 'simple' install starting Wednesday PM has turned into a fiasco....
So, she & I went over our 'service' records, and verified the services that we did, and did not want. She then sent more codes, and as of 11:30PM, the services that we had contacted for last Wednesday, were finally operational....
That was Saturday (last) night at 11:30PM.
No, I haven't turned the box on today to find out what works, and doesn't work!!!!
(Almost afraid to!  )
I can't wait to see how badly the first billing gets screwed up!!!!
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Looking for 1939 Indian Motocycle |
