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Forums » US Cable Support » Comcast » Comcast HSI » [Connectivity] Major Slow Down in San Jose, CA?
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[Connectivity] Missing web sites ? »
« [Connectivity] It's Comcastic!  
AuthorAll Replies

dnt408

join:2005-10-07
San Jose, CA

reply to dnt408
Re: [Connectivity] Major Slow Down in San Jose, CA

Okay the problem is still happening for the last two nights. I get the feeling that it won't fix on it's own. Probably should call them out now right. IT can't take that long "upgrade" the system does it?

C:\Documents and Settings\User>tracert www.google.com

Tracing route to www.l.google.com [64.233.161.147]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 * * 11 ms 68.87.197.217
4 * 13 ms 14 ms 68.87.192.37
5 12 ms 14 ms * 68.87.195.34
6 16 ms 12 ms 18 ms 12.124.35.65
7 * 29 ms 14 ms tbr1-p010201.sffca.ip.att.net [12.123.13.150]
8 12 ms 14 ms 13 ms 12.122.80.66
9 * 14 ms 13 ms so-8-1.car3.SanJose1.Level3.net [209.0.227.29]
10 16 ms 55 ms 15 ms ae-1-53.bbr1.SanJose1.Level3.net [4.68.123.65]
11 * 88 ms 84 ms as-3-0.bbr2.Washington1.Level3.net [4.68.128.206
]
12 138 ms 133 ms * ae-12-53.car2.Washington1.Level3.net [4.68.121.8
3]
13 100 ms 85 ms 85 ms 4.79.228.26
14 87 ms 89 ms 88 ms 216.239.47.149
15 106 ms 88 ms 90 ms 216.239.48.198
16 107 ms 92 ms 108 ms 64.233.161.147

Trace complete.

dnt408

join:2005-10-07
San Jose, CA

Still going slow and the only thing tech could tell me was to disconnect my modem.... Probably in another 1 hour or so I won't be able to surf at all. Will probably have to use my neighbor's DSL tonight again.

Tracing route to www.comcast.com [164.109.28.3]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 * 12 ms * 68.87.197.217
4 15 ms 13 ms 13 ms 68.87.192.37
5 30 ms 14 ms 13 ms 68.87.195.46
6 * * 46 ms 12.127.32.33
7 34 ms * 17 ms tbr2-p013701.sffca.ip.att.net [12.123.13.177]
8 48 ms 46 ms 68 ms ggr2-p390.sffca.ip.att.net [12.123.13.194]
9 17 ms 41 ms 36 ms att-gw.ashburn.eli.net [192.205.32.74]
10 23 ms 23 ms 18 ms 0.so-0-2-0.XL2.SCL2.ALTER.NEt [152.63.57.50]
11 139 ms * * 0.so-6-0-0.XL1.DCA6.ALTER.NET [152.63.38.70]
12 81 ms 118 ms 78 ms 0.so-6-0-0.GW6.DCA6.ALTER.NET [152.63.41.221]
13 152 ms * 155 ms digex-gw.customer.alter.net [157.130.214.102]
14 118 ms 82 ms 81 ms vlan39.dca2a-fdisa-sw1-msfc1.netsrv.digex.net [1
64.109.3.149]
15 * 109 ms * 164.109.31.219
16 118 ms 82 ms * 164.109.28.3
17 * 83 ms 98 ms 164.109.28.3

Trace complete.

Downstream Value
Frequency 705000000 Hz Locked
Signal to Noise Ratio 29 dB
Power Level -1 dBmV

Upstream Value
Channel ID 3
Frequency 32000000 Hz Ranged
Power Level 24 dBmV
Forums » US Cable Support » Comcast » Comcast HSI[Connectivity] Missing web sites ? »
« [Connectivity] It's Comcastic!  


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