Jan Janowski
join:2000-06-18
Skokie, IL
 ·AT&T Midwest
2 edits | reply to Jan Janowski
Re: My transition from Comcast Analog to Digital Cable
Got a call from comcast... Asking me if all was still good.
Checked, it seems so, but I had some questions regarding my service and TV Guide.
In my surfing, it's not exactly clear what channels I do and don't get. Where is the listing of channels per my service? So I can see what I do, and don't get?
Lady on phone doesn't know.
On my LG DVR, I can change the TV Guide around such that it displays only what channels I want it do, and I've got it configured for my favorites at the top, and suff I don't care about at the bottom... This prevents confusion on program selection... Want to do the same on the TV Guide on the comcast box... To move channels that I don't get to bottom, to avoid confusion... How do I do that?
Lady on phone doesn't know.... But says she'll send a service guy.... OK.
Service guy gets here, and we check system.. Seems ok, So I ask him where there is a list of what channels I get, and don't get.
There really isn't a list for you, you just see what works and doesn't work!
I show him the photostat I was given last Wednesday, and compare it against his. My Photostat is dated 6/1/05...
Copies he has are dated 12/21/03. So much for updated information....
He plays kitten on the keys, looking for channels soas to make a 'map' for me, and while he does that I went into the TV Guide question.
I'm trying to setup TV Guide like my LG DVR so that I won't in-advertantly select channels that aren't turned on...... "No way to do that"
I'm on a roll now.... "I've got some more questions, but each involve manuals regarding the unit I was given... I'll bet that if I had manuals on this gear, I wouldn't be bothering Phone support or you....
"I don't have any more manuals than you do..."
(He did eventually find a simple DCR4200 manual in his truck, along with other handouts).
I guess "Ignorance is Bliss" when it comes to comcast......
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