C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
 ·Verizon FIOS
| ATi RMA process
Anyone know about how long does it take for ATi to process an RMA?
It took long enough, but I think they might finally accept an RMA for my craptastic 9800Pro, and personally I really don't want to be stuck for three months or so with only a 9000 to play HL2 and KOTOR on. 
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Smoove910
Premium
join:2005-08-01
Nampa, ID | Depends, there is always a good chance they'll upgrade the 9800 pro to something they have in stock rather than fixing it. |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ | reply to C0deZer0
my brother-in-law RMA'd a 9600SE and they replaced it with a 9600Pro..
odds are, they won't fix it, and will just send you a new card, that is the same or better. |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| reply to Smoove910
said by Smoove910  :Depends, there is always a good chance they'll upgrade the 9800 pro to something they have in stock rather than fixing it. After what I've been through with this card, I should freaking hope so! 
Though with only a one-year warranty, I'm afraid of keeping it or something. But then again, I would still need something for this card even if I did get a whole new system.
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Smoove910
Premium
join:2005-08-01
Nampa, ID
| reply to C0deZer0
Chances are good for this... Think about it... you send an older card to ATI to be RMA'd.
Would it be cost effective to keep the schematics/drawings, replacement components for old technology, tooling, test capabilities for all the stuff they have built for the past 2-5 years?
I have been working in this sort of industry (RMA) for quite a while, and it is quite common from a cost standpoint to replace the card rather than put forth the time to :
1.) Debug the card to evaluate the cause of problem
2.) The cost of getting an obsolete component back into stock.
Why do you think it is easy to take XX ATI card and softmod/flash BIOS to an XY card?
They will typically use the same components on different cards... resulting in lower costs so less inventory is stored.
Think about it, take the R480 core for example:
Usually it has 16 pipes and is called an X850XT... disable 8 pipes on the core and you have an X800GT, (POWERCOLOR brand). Same core, just costs ATI less so they don't have to procure a different core. |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
1 edit | said by Smoove910 :Think about it, take the R480 core for example: Why would I take the R480? it doesn't even have Shader Model 3  *rimshot* |
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Smoove910
Premium
join:2005-08-01
Nampa, ID
| reply to C0deZer0
LOL... that was used as AN EXAMPLE!
Another example can be used with the R360 core, which replaced the R350 core on the 9800 pro. R360 was used on the 9800SE (256-bit), 9800Pro, and 9800XT.
Although, if you would rather have your "craptastic" 9800 pro as opposed to something with the R480 core, I would think you would need your head examined. |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| Well, given what I've been able to deduce, the only difference between the X800 & 9800 - in terms of hardware support - is that the chip has native PCI Express support.
Sure, the R480 has more pipes, but mechanically is the same as the R350/360 core, and suffers from the same hot-running issues as the R360 does.
if it turns out to be an X850, I'll be impressed. 
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| Well, that was fast. Just got the authorization. Sucks that I have to pay (yet again) more money into this card (in the sense of paying because it's borked), but maybe now I'll finally get something that won't make me wretch at the mention of the name "ATi." said by that little black kid in Angels in the Outfield :
hey, it could happen
:p
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| reply to C0deZer0
Well, for what it's worth, USPS is telling me that they have delivered the card to ATi's NY facility on wednesday... but I've yet to hear a peep from ATi. Is this normal? Shouldn't they have told me that they've received my card, much like newegg does? 
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL | reply to C0deZer0
I just finally got word from ATi... now they're saying "please allow two or three weeks before receiving my card back.
But, but... I can't wait that long! |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| 2 to 3 weeks???
that is some serious crap. they should just send you a new card, if they want to retain your business in the future... *hint hint*
i would definately be on that phone with them if i were you.. 2 to 3 weeks is a LONG time for them to have your card. if they are THAT backed up, they need to replace your card in a reasonable amount of time.
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AMD Athlon XP 2400+ @ 2.0Ghz MSI K7N2 Delta LSR nForce 2 MSI Radeon 9600Pro - 128mb 1gb (2x512) Corsair PC3200 40gb 7200rpm Seagate Baracuda Lite-On CD-RW Aspire X-Dreamer Case Thermaltake Purepower 420w Thermaltake Silent Boost |
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Smoove910
Premium
join:2005-08-01
Nampa, ID
| reply to C0deZer0
Yea, get on the phone with them and express your dissatisfaction with them and their RMA process taking so long. Let them know how upset you are and what not. You never know, if you overplay your concern, they may get you something better... all up to you, if you don't call, expect the wait. |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL | What's the phone number? I got A LOT of choice words to be saying to ATi right about now.  |
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Smoove910
Premium
join:2005-08-01
Nampa, ID | reply to Smoove910
Should be available on their website... |
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albie81
Premium
join:2005-01-04
Mount Laurel, NJ
| don't use TOO many choice words...
9 times out of 10... when you insult the customer service rep's children, mother, heritage, and accuse him of sexual relations with bovine-related animals, they typically become unhelpful.
be stern, and assertive, but not mean.
they will probably do SOMETHING to help you out. Whether it be a new video card, or expedite the process of getting your current card fixed and shipped back to you.
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AMD Athlon XP 2400+ @ 2.0Ghz MSI K7N2 Delta LSR nForce 2 MSI Radeon 9600Pro - 128mb 1gb (2x512) Corsair PC3200 40gb 7200rpm Seagate Baracuda Lite-On CD-RW Aspire X-Dreamer Case Thermaltake Purepower 420w Thermaltake Silent Boost |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| reply to Smoove910
Except they made their website such a mother@#$%^ing M.C. Escher painting that one couldn't find it very easily.
Well, I did find it.. and much to my dismay, it's just been a runaround after another. I got hung up on no less than four times trying to call them up, and just now was transferred to an answering machine!
Filing that BBB complaint is getting very juicy right now... going to try *one* more time...
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| reply to C0deZer0
... And now it seems that with the problems I've been having with the 9000 I've been using since then, that I'm going to have to RMA that one too!
But if I RMA that one, the only other card I have is an 8MB vanta that wouldn't even work in my board (it's keyed for AGP1/2x with 3.3v, where the nf2 is AGP4x/8x).
Now I don't have a single working card! *cries*
And the bastards hung up on me again! *files BBB complaint*
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Smoove910
Premium
join:2005-08-01
Nampa, ID
| reply to C0deZer0
BBB filing IS a pain, and most likely will result in nothing happening. At most, you will get a copy of your complaint as well as a response from who the complaint was issued to.
The only thing this will do is keep a complaint on file for other consumers to read about... you won't be getting anything out of it except writers cramp.
Be a jerk and just put their # on speed dial and after they hang up, call back again, and again, and again, and again... |
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C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS
| Well with most places, it seems the only time I ever GET a proper result IS to file with the BBB. Best buy was all about saying that it was going to take two months for me to get my 955DF back, until i filed with the BBB.
And there's no way I can RMA my 9000 without having SOMETHING that works for my computer. The Vanta won't work - not without frying either the board or itself, something I also can't afford doing.
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