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mbnva
Premium
join:2005-01-29
Haymarket, VA

[E-mail] Microsoft Hotmail Blocks Comcast Traffic

Microsoft Hotmail Blocks Comcast Traffic

For several days now - Hotmail traffic sent by Comcast users have been blocked. Some claim this is a blacklist gone awry, others claim that its Microsoft's attempt at attacking a large spam distributor, and others misconfigurations. Comcast has no official word - but many people are getting errors reporting that "denied permit" - what this exactly means is unclean - but most likely that Hotmail is denying Comcast permission to send their users emails.

See thread here for more info:

»forums.comcast.net/thread.jspa?f···ID=47601

Oregonian
Premium
join:2000-12-21
West Linn, OR
·Comcast

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

Thanks very much for posting this. I have an email list of around 70-80 people and last night I started getting this "550 Permit Denied" message. Thought I had done something wrong but it looks like a Comcast vs. Hotmail, etc. issue. Hopefully, they will get it resolved soon.
skyper

join:2002-07-01
Sarasota, FL
·Comcast

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

We've been having the same problem between Comcast & Hotmail all day. It will be interesting to find out what's going on...

Thanks for this forum, otherwise I'd have spent way too much time trying to figure out what I was doing wrong

scooby
Premium
join:2001-05-01
Schaumburg, IL

Hard to blame them if it is for spamming. Comcast is generally ranked in the top 3 of the biggest spammers in the US. They do not seem to actively pursue spammers either.

»www.spamhaus.org/statistics/networks.lasso
»www.senderbase.org/

MrBradTX

join:2001-05-23
Carrollton, TX
·RoadRunner Cable

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by scooby See Profile :

Comcast is generally ranked in the top 3 of the biggest spammers in the US.
If true, it's hardly surprising, since they are also ranked in the top 3 ISPs in terms of number of users.
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC


1 edit

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by MrBradTX See Profile :

said by scooby See Profile :

Comcast is generally ranked in the top 3 of the biggest spammers in the US.
If true, it's hardly surprising, since they are also ranked in the top 3 ISPs in terms of number of users.
That is a lame excuse. Comcast is No.1 in HSI customers, No.3 in spam abuse; SBC is No.2 in HSI customers, No.1 in spam abuse. Right from the gitgo you can see that there is no correlation between size of customer base and spam. There are are 61 entries for Comcast in the Spamhaus list, 91 entries for SBC in the Spamhaus list. Let us break them down:
                 Comcast                 SBC
-----------------------------------------------------------------------
Proxified
Residential 25+ 5
Customer
-----------------------------------------------------------------------
ROKSO 17 32
Other 18 54
-----------------------------------------------------------------------
Non Resident Total 35 86
-----------------------------------------------------------------------
Residential Total 25+ 5
-----------------------------------------------------------------------
Grand Total 61 91
Now let us look at the figures for HSI customers, which includes residential customers:
HSI provider No.1 Comcast - 7,705,000 subscribers
HSI provider No.2 SBC - 5,968,000 subscribers
Subscriber data obtained here:

»www.leichtmanresearch.com/press/···ase.html

...and here is more subscriber data:

»isp-planet.com/research/rankings···005.html

Now let's do some math. Ratio of ROKSO spammers to total spammers:
Comcast:  17:61, or ~28%
SBC: 32:91, or ~35%
SBC has a slight edge over Comcast for ROKSO spam support. Or, looking at the total non-residential customer base:
Comcast:  35:61, or ~57.3%
SBC: 86:91, or ~94.55%
So SBC has a significantly greater percentage of commercial spammers to total spammers on their network; hardly any spam coming from their residential customer base by comparison.

Ratio of, presumably (the figures don't detail, but the Spamhau list of assigned IP addresses seems to support) mostly residential customers to total spammers:
Comcast:  26+:61, or ~42.6%+
SBC: 5:91, or 5.5%
Comcast has an overwhelming lead in home users with compromised computers contributing to spam. Oddly, the ROKSO and "Other" spammer categories are the easiest to filter; the damned proxy spammers are the tough nuts to crack.

One more comparison is in order:

The ratio of Comcast HSI customers to SBC HSI customers: 1.28:1

The ratio of Comcast HSI spam spewing customers to SBC HSI spam spewing customers: 5:1

Any way that you look at it, based on HSI customers, Comcast, which doesn't block outbound port 25, is way ahead of SBC, which does block outbound port 25, when it comes to open proxy spam from infested residential customer computers. So stop blowing smoke about how Comcast leads in spam abuse because they lead in customer base.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

funchords
Hello
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join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by NormanS See Profile :

The ratio of Comcast HSI spam spewing customers to SBC HSI spam spewing customers: 5:1

Any way that you look at it, based on HSI customers, Comcast, which doesn't block outbound port 25, is way ahead of SBC, which does block outbound port 25, when it comes to open proxy spam from infested residential customer computers. So stop blowing smoke about how Comcast leads in spam abuse because they lead in customer base.
I like that Comcast doesn't block port 25. I connect to an outside server every day, and I haven't done anything wrong. To me, this is a big deal.

Comcast does block port 25 for compromised systems. It's whack-a-mole, to be sure, but it works without punishing customers who run AV, keep their systems patched, don't download crap, and usually run with minimum system privileges.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by funchords See Profile :

I like that Comcast doesn't block port 25. I connect to an outside server every day, and I haven't done anything wrong. To me, this is a big deal.

Comcast does block port 25 for compromised systems. It's whack-a-mole, to be sure, but it works without punishing customers who run AV, keep their systems patched, don't download crap, and usually run with minimum system privileges.
I don't like that I get so damned many connection attempts from unblocked Comcast customers to my MX server. If I didn't have friends on Comcast I'd just block them at the firewall.

You don't need port 25 to use outside servers. I use outside servers that listen on port 465, or on port 587. Port 25 was never intended for email message submission; and the sooner we stop mis-using it, the sooner the spammers won't be able to abuse it.

You gotta be kidding, right? Comcast port 25 blocks are completely ineffective. They go in place for 48 hours, then they are lifted. If the blocked customer actually uses a mail client, they might notice; but I know a lot of people who don't even know what a mail client is. Those who rely entirely on the Comcast web mail service will never know when they get blocked, and, thus, never know that they need to clean their infected systems. Idiots.
said by scooby See Profile :

Norman you are forgetting T1 customers. SBC has a huge lead in the number of business customers and those get infected as well.
Then why aren't they showing up in the Spamhaus stats? Why aren't they showing up in my mail logs. Both the Spamhaus stats, and my mail logs tell me that you are wrong.
said by scooby See Profile :

reply to mbnva
Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

I dont get the argument on size/spam rank. Maybe more spammers are chsi cust. But the more cust you have, the higher chances for more spammers.
You didn't even look at the numbers. There is no correlation to how many customers you have and how much spam you send.

Comcast only has 1.3 times as many customers as SBC. Comcast has 5 times as many compromised customers, with spamming Trojans, as SBC has.

And you haven't seen the end of the spam blocks. Yet.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

funchords
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Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by NormanS See Profile :

You don't need port 25 to use outside servers. I use outside servers that listen on port 465, or on port 587. Port 25 was never intended for email message submission; and the sooner we stop mis-using it, the sooner the spammers won't be able to abuse it.
I wish I had 465 or 587 ... but my outside provider doesn't and won't (I've asked).

But what do you mean about port 25 never being intended for email submission? That's been the port since I've been on the net ... more than 10 years now.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...

BlaZeR2

join:2001-05-28
Taylor, MI

Maybe i am not following this correctly, but you say that Comcast has 5 times as many compromised customers as SBC, but that isn't true. They have 5 times as many compromised RESIDENTIAL customers as SBC. If you include non-residential, SBC has 1.5 times as many compromised customers (overall) as comcast.

Is this correct, or am I misunderstanding something, the thread isn't just about residential customers but customers as a whole?
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by BlaZeR2 See Profile :

Maybe i am not following this correctly, but you say that Comcast has 5 times as many compromised customers as SBC, but that isn't true. They have 5 times as many compromised RESIDENTIAL customers as SBC. If you include non-residential, SBC has 1.5 times as many compromised customers (overall) as comcast.

Is this correct, or am I misunderstanding something, the thread isn't just about residential customers but customers as a whole?
I don't even know where you are getting that "1.5 times as many compromised customers". SBC has a large number of commercial spammers who actually pay SBC for connectivity for spamming. Those costumers are not "compromised", they are paying SBC for the privilege of spamming. They comprise roughly 95% of the total spamming reported by Spamhaus as coming from SBC IP addresses. These guys are actually running MTAs on their IP addresses. SBC abuse doesn't do squat about them because they pay enough money that SBC sees them as a revenue stream. You wouldn't want to kill the goose laying the golden eggs, would you? Well, neither does SBC. (Not that I agree with that position; if I were paying the HSI bill here, and not the landlady, I would switch to DSL Extreme, or Speakeasy, in a heartbeat! And tell SBC why I am leaving when I leave. Alas...And I have spent too much time bitching in the SBC private NNTP groups; I have a reputation there, but it isn't the best.)

The "compromised" customers are mostly residential customers; the ones who get the spamming Trojans installed on their computers. About 95% of them would never miss port 25 if it was blocked. The latest crop of them are probably like my Comcast sister, or SBC Yahoo! DSL Service cousin; the former doesn't use an email client, preferring to use the Comcast Web email interface, the latter was happy not to lose his Yahoo! Mail Web access. Neither would ever notice a port 25 block. These make up the bulk of the proxy spam. Comcast has only ~1.3 times as many of these customers, yet ~5 times as many of these customers are spewing spam from the Comcast network.
said by funchords See Profile :

But what do you mean about port 25 never being intended for email submission? That's been the port since I've been on the net ... more than 10 years now.
»www.faqs.org/rfcs/rfc2821.html

This describes the "Simple Mail Transfer Protocol". Mail transfer, as in forwarding email from MTA to MTA until the destination. Unless you are running an MTA, you don't need port 25. The fact that port 25 has been used for message submission up until now doesn't mean that port 25 was always intended for messages submission.

»www.faqs.org/rfcs/rfc2476.html

Dated December, 1998, so it goes back a ways. This describes "Message Submission", as in injecting email into the SMTP session. It has been around long enough that mail administrators should be aware of it. Any mail administrator who refuses to implement RFC 2476 is being a "stubborn ass". It isn't hard to do. It is just, well, not "traditional". Not more than ten years old, to be sure; but not invented yesterday, either. Somebody foresaw the need for authenticated message submission seven years ago; just about two years after the first inkling of trouble with spam. If every email provider used authenticated message submission on port 587, as described in RFC 2476, then proxy spam would be as much a thing of the past as relay spam is now.

As for a provider refusing to implement an RFC; I would recommend them to "RFC Ignorant", for a listing!

»www.rfc-ignorant.org/

And look elsewhere for email service.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

funchords
Hello
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join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

So everyone who accepts submissions on port 25 is RFC ignorant? I think espousing that position is rather ignorant.

What do you think RFC means? There are plenty of RFCs that never 'took.' It is guidance, and I believe in them, but current and prior practice is also guidance.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC


1 edit

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

I am beginning to feel the way that Dr. Ignaz Semmelweis must have felt...

»inventors.about.com/library/inve···tics.htm

"Current and prior practice" is not always the best practice.

(Or, maybe...Brigadier General Billy Mitchell)

How ironic; the "fortune" that BBR displayed as I was being taken back from posting:

Random fortune (from food)

Sacred cows make great hamburgers.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Rick C

@comcast.net

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

This issue has not been resolved. I still cannot send to a hotmail account without getting that error message.

Rick

funchords
Hello
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join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

said by NormanS See Profile :

Comcast port 25 blocks are completely ineffective. They go in place for 48 hours, then they are lifted.
No, they go into place and stay in place until the customer contacts the abuse dept.. I've seen the letter posted in this forum.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...

JeezuzCheezuz

@208.17.x.x
Wow, you are passionate about your SPAM huh?
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by JeezuzCheezuz :

Wow, you are passionate about your SPAM huh?
SPAM is very delicious, IMHO. Hormel has a winner of a product with SPAM.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast


1 edit
quote:
Chat id : 544659fb-46b3-4719-974a-23d97bcc70c5
Problem : E-mail/Can’t send E-Mail/Other

Teoddy > Thank you for contacting Comcast, my name is Teoddy. How can I help you today?

Steve > hi

Teoddy > Hi.

Steve > i have some issues with email

Steve > I am unable to send mail from my ISP account (i.e. sending from my Comcast email account to my Hotmail accout) to hotmail.I recieve this error: The message could not be sent because one of the recipients was rejected by the server. Server response: '550 permit denied'. (Account: 'mail.comcast.net', SMTP Server: 'smpt.comcast.net'. Error number: 0x800ccc79)

Teoddy > I do apologize and I understand how frustrating it is. I will be happy to assist you with your email issue.

Teoddy > Am I chatting with Steve?

Steve > yes you are

Teoddy > Were you sending email to Hotmail/MSN?

Steve > yes to my own account no less

Teoddy >
We are aware of an issue that is ongoing currently where our customers are having problems sending to MSN and Hotmail based email addresses. Our technicians, along with Microsoft are working to resolve the issue. We do not have an ETA when this will be fixed, but just to let you know we are aware of the issue, and we working to correct it. We apologize for the inconvenience.

Steve > ok.. sounds good

Teoddy > Thank you for your understanding.

Teoddy > Is there anything else I can help you with today?

Steve > i'll wait a few days and see what happens

Steve > no, thank you

Teoddy > To get more information about our service, please refer to Comcast FAQ - »www.comcast.net/help/. Thank you for choosing Comcast. Goodbye and have a nice day.

Teoddy > Analyst has closed chat and left the room
uh huh.. it'll never get fixed..
--
Webmaster Steve

- - - - - - - - - - - -

»ppnhosting.com

»sphenterprizes.com

»pokemonpalace.net
IMOSH2

join:2002-01-28
Broadway, NJ
msn and hotmail- we get "550 permit denied"

we're gonna switch to our webhoster to send our emails now.
yvovandoorn
Premium
join:2003-11-06
Renton, WA

i can confirm that this is also happening with email to speakeasy.

Reporting-MTA: dns; comcast.net
Arrival-Date: 19 Oct 2005 17:46:23 +0000

Final-Recipient: rfc822;
Action: failed
Status: 5.1.0 MAIL FROM: 553 REPLY: 553_sorry,_your_mail_from_a_host_[63.240.77.84]_without_valid_reverse_DNS_was_administratively_denied_(#5.7.1)
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Wed, 19 Oct 2005 17:48:21 -0000

or to a Speakeasy hosted website:

Reporting-MTA: dns; comcast.net
Arrival-Date: 19 Oct 2005 17:38:49 +0000

Final-Recipient: rfc822;
Action: failed
Status: 5.1.0 MAIL FROM: 553 REPLY: 553_sorry,_your_mail_from_a_host_[63.240.77.81]_without_valid_reverse_DNS_was_administratively_denied_(#5.7.1)
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Wed, 19 Oct 2005 17:40:48 -0000

Using mail.app on a Mac or Entourage...

funchords
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Washington, DC
·Verizon Online DSL
·Skype

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

said by yvovandoorn See Profile :

i can confirm that this is also happening with email to speakeasy.

Reporting-MTA: dns; comcast.net
Arrival-Date: 19 Oct 2005 17:46:23 +0000

Final-Recipient: rfc822;
Action: failed
Status: 5.1.0 MAIL FROM: 553 REPLY: 553_sorry,_your_mail_from_a_host_[63.240.77.84]_without_valid_reverse_DNS_was_administratively_denied_(#5.7.1)
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Wed, 19 Oct 2005 17:48:21 -0000

or to a Speakeasy hosted website:

Reporting-MTA: dns; comcast.net
Arrival-Date: 19 Oct 2005 17:38:49 +0000

Final-Recipient: rfc822;
Action: failed
Status: 5.1.0 MAIL FROM: 553 REPLY: 553_sorry,_your_mail_from_a_host_[63.240.77.81]_without_valid_reverse_DNS_was_administratively_denied_(#5.7.1)
Diagnostic-Code: smtp; Permanent Failure: Other address status
Last-Attempt-Date: Wed, 19 Oct 2005 17:40:48 -0000

Using mail.app on a Mac or Entourage...
This speakeasy issue is different than the hotmail 550 problem -- probably.

This speakeasy problem should clear up within a few hours (when the cache entry times out). Both IP addresses above have an rDNS now:

»www.dnsstuff.com/tools/ptr.ch?ip···40.77.81

Reverse DNS for 63.240.77.81
Generated by www.DNSstuff.com
Location: United States [City: San Diego, California]

Preparation:
The reverse DNS entry for an IP is found by reversing the IP, adding it to "in-addr.arpa", and looking up the PTR record.
So, the reverse DNS entry for 63.240.77.81 is found by looking up the PTR record for
81.77.240.63.in-addr.arpa.
All DNS requests start by asking the root servers, and they let us know what to do next.
See How Reverse DNS Lookups Work for more information.

How I am searching:
Asking h.root-servers.net for 81.77.240.63.in-addr.arpa PTR record:
h.root-servers.net says to go to epazote.arin.net. (zone: 63.in-addr.arpa.)
Asking epazote.arin.net. for 81.77.240.63.in-addr.arpa PTR record:
epazote.arin.net [192.41.162.32] says to go to CBRU.BR.NS.ELS-GMS.ATT.NET. (zone: 240.63.in-addr.arpa.)
Asking CBRU.BR.NS.ELS-GMS.ATT.NET. for 81.77.240.63.in-addr.arpa PTR record:
cbru.br.ns.els-gms.att.net [199.191.128.105] says to go to ns1.itv.att.net. (zone: 77.240.63.in-addr.arpa.)
Asking ns1.itv.att.net. for 81.77.240.63.in-addr.arpa PTR record: Reports sccrmhc11.comcast.net. [from 204.127.193.29]

Answer:
63.240.77.81 PTR record: sccrmhc11.comcast.net. [TTL 10800s] [A=63.240.76.21, 63.240.77.81, 204.127.202.55]

To see the reverse DNS traversal, to make sure that all DNS servers are reporting the correct results, you can Click Here.

--
Robb Topolski ;) http://www.funchords.com/ :D Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...

scooby
Premium
join:2001-05-01
Schaumburg, IL
Norman you are forgetting T1 customers. SBC has a huge lead in the number of business customers and those get infected as well.

LeftofSanity

@208.17.x.x
I dont get the argument on size/spam rank. Maybe more spammers are chsi cust. But the more cust you have, the higher chances for more spammers.

Anyway back on topic, this issue seems to be resolved now.
otacon

join:2002-06-12
West Springfield, MA
I'm not having any problems with between Comcast Email and Hotmail...hmmm
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

»tqmcube.com/zombies.php

SBC, Bellsouth, and some others who block port 25 outbound aren't even on this zombie list maintainer's radar.

Verizon, the 4th largest HSI provider appears to be No.2, after Comcast.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

funchords
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Washington, DC
·Verizon Online DSL
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Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by NormanS See Profile :

»tqmcube.com/zombies.php

SBC, Bellsouth, and some others who block port 25 outbound aren't even on this zombie list maintainer's radar.

Verizon, the 4th largest HSI provider appears to be No.2, after Comcast.
I'm not saying that it's not effective in solving the problem.

Taking away cars is a great way to eliminate car crashes.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by funchords See Profile :

Taking away cars is a great way to eliminate car crashes.
I am not talking about banning cars, I am talking about banning Pintos. There is always port 587.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

funchords
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join:2001-03-11
Washington, DC
·Verizon Online DSL
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Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

To be fair, I'm not 100% strong in my support of my own position here.

Globat (my domain host) is behind the 8-ball with their port-25 only SMTP configuration.

And I really wouldn't mind if Comcast blocked port 25 by default but allowed users to lift the block permanently, for free, via a webform or tech support call.

I think that would solve 90% of the problem and I would be just as satisfied.
--
Robb Topolski http://www.funchords.com/ Hillsboro, Oregon USA
... How much spam would a spam clan spam if the CAN-SPAM could can spam? ...
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC


2 edits

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by funchords See Profile :

To be fair, I'm not 100% strong in my support of my own position here.

Globat (my domain host) is behind the 8-ball with their port-25 only SMTP configuration.

And I really wouldn't mind if Comcast blocked port 25 by default but allowed users to lift the block permanently, for free, via a webform or tech support call.

I think that would solve 90% of the problem and I would be just as satisfied.
Well, that does happen to be the way that SBC handles it. But I would not say "permanently"; rather, for as long as no abuse is propagated from that account. I am also "soft" on my position; I did not request a lift on my port 25 block while the only off-network SMTP servers I was using were accepting messages on either port 587 (GMail, GMX Mail), or port 465 (MyRealBox). When I found that Yahoo! Japan (smtp.mail.yahoo.co.jp) was port 25 only, then I requested the unblock.
pacoll

join:2003-12-09
Fitchburg, MA

Comcast v. Hotmail 550 permit denied issue continues. Comcast has had terrible DNS problems getting worse rather than better for the past 5 months. Now I can't send business email to my correspondents. I forget - I'm paying $150 per month for what?????? I'm headed back to Verizon. I don't NEED 6 mbps for email, just reliable DNS and smtp!

Ohherewego

@208.17.x.x

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

It does not continue. It is happening again. The issue is with microsoft, not comcast. It was due to some type of virus which I heard from a microsoft rep. So go back to verizon
dtoney429

join:2005-11-30
Dallas, TX

I began having this problem with comcast and hotmail just today. I have been emailing fine for weeks...(3 weeks as a new comcast highspeed user) and today, I have had this '550 permit denied' message.

Has anyone figured out how to get around it????

LisaDawson

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

Comcast is denying that it is there problem, they told me just now that it is MSN's problem....
NormanS
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join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by dtoney429 See Profile :

I began having this problem with comcast and hotmail just today. I have been emailing fine for weeks...(3 weeks as a new comcast highspeed user) and today, I have had this '550 permit denied' message.

Has anyone figured out how to get around it????
No way around it. When a mail server denies access, you have to find out why. That is between Comcast and MSN Hotmail administrators. Comcast does hae a problem with one of their output servers; it isn't configured properly. Though it won't always result in rejection (my server is ok with it), some administrators won't talk with an output server which doesn't have a DNS lookup matching its HELO. Partial headers of a recent email:
Return-path: <%User_ID%@comcast.invalid>
Received: from sccrmhc11.comcast.net (63.240.77.81) by aosake.net (Mercury/32 v4.01b) with ESMTP ID MG00000D;
26 Nov 2005 11:18:28 -0800
Received: from sccrmwc103.ops.asp.att.net (sccrmwc103.asp.att.net[204.127.206.153](misconfigured sender))
by comcast.net (sccrmhc11) with SMTP
id <20051126191834011003eslve>; Sat, 26 Nov 2005 19:18:34 +0000
X-BLTSYMAVREINSERT: 5Qo7tdSIR0PnmTMiGGPFPpzXY7gA
Received: from Office (c-24-6-41-96.hsd1.ca.comcast.net[24.6.41.96])
by comcast.net (sccrmhc12) with SMTP
id <200511261911470120023di0e>; Sat, 26 Nov 2005 19:11:53 +0000
Message-ID: <013601c5f2bd$51e637f0$60290618@Office>
When the Comcast output server, sccrmhc11.comcast.net, connected to my "aosake.net" MTA, it issued "EHLO sccrmhc11.comcast.net" during the SMTP transaction. For my MTA, that is good enough. For an MTA doing DNS lookups, they will get the same result as Sam Spade gives me on a DNS lookup:
11/30/05 09:27:49 dns 63.240.77.81
nslookup 63.240.77.81
No reverse DNS (WSANO_DATA)
Some MTAs will reject that connection. You can't force the receiving mail administrator to accept connections he doesn't want to accept. If you can't convince Comcast to adjust their DNS record for that IP address, you are out of luck, as far as sending email is concerned. Which output server you get is not under your control. You can't even control which Comcast submission server you get. My correspondent got "sccrmhc12" on this draw; but, 43 minutes later he got another, "rwcrmhc14":
Return-path: <%User_ID%@comcast.net>
Received: from rwcrmhc12.comcast.net (216.148.227.89) by aosake.net (Mercury/32 v4.01b) with ESMTP ID MG00000F;
26 Nov 2005 11:54:29 -0800
Received: from Office (c-24-6-41-96.hsd1.ca.comcast.net[24.6.41.96])
by comcast.net (rwcrmhc14) with SMTP
id <200511261954280140026m06e>; Sat, 26 Nov 2005 19:54:41 +0000
Message-ID: <000701c5f2c3$51e93670$60290618@Office>
Sam Spade lookup on this Comcast output SMTP server:
11/30/05 09:27:20 dns 216.148.227.89
nslookup 216.148.227.89
Canonical name: rwcrmhc14.comcast.net
Addresses:
216.148.227.89
This time the DNS lookup matches the SMTP EHLO string; not like the first example.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

anon3434343

@68.48.x.x

The permit deny errors or occuring for MSN/Hotmail domains for severail major ISPS. This current batch can be blaimed on the sobar virus making the rounds and contributing to excess mail inbound traffic to MSN/Hotmail which the provider, frankly is not able to handle. Therefor they bounce all messages--legit, spam, or sobar spawned, back.

MarkinFL

@comcast.net

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

I have been having the same problem for over a month and half. I am getting upset. I can't get email to business clients that have @hotmail.com. Then of course there is the NOT RELIABLE @AOL.com they don't even let you know they did not handle it...the sender or receiver knows nothing AOL simply deletes it in cyberspace... I have been using email since we had a Microsoft mail server. The last 3 years have been the worst...its getting to the point I have to call and verify if clients receive. This is crazy.
lorennerol
Premium
join:2003-10-29
Seattle, WA

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traffic

Anyone relying on an AOL or Hotmail account for any sort of critical communication is asking for disappointment. I know you can't control all the choices your customers make, but you can help educate them.

I'm reading this thread because I just got an email from a client who can't send from her comcast address to hotmail addresses. I explained the situation and suggested that she would have fewer problems if she used her business email account rather than Comcast.

Yes, Hotmail and AOL addresses are free. If you drive a Yugo you can't expect Mercedes performance.
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

said by lorennerol See Profile :

Yes, Hotmail and AOL addresses are free. If you drive a Yugo you can't expect Mercedes performance.
But Comcast is charging at least $42.95 a month for a badly configured SMTP server...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: [E-mail] Microsoft Hotmail Blocks Comcast Traf

Click for full size
Figure 1.
said by MarkinFL :

I have been having the same problem for over a month and half. I am getting upset. I can't get email to business clients that have @hotmail.com. Then of course there is the NOT RELIABLE @AOL.com they don't even let you know they did not handle it...the sender or receiver knows nothing AOL simply deletes it in cyberspace... I have been using email since we had a Microsoft mail server. The last 3 years have been the worst...its getting to the point I have to call and verify if clients receive. This is crazy.
This is the result of defensive measures being taken against spam. If we would just have accepted spam, without trying to do more than just delete it, the spammers wouldn't be taking all the measures that they do to defeat filters, and blocks.

AOL is interesting. They do have a response when I try to run an SMTP verify with Sam Spade:
11/30/05 09:47:06 SMTP Verify %User_ID%@aol.invalid, at mailin-04.mx.aol.com
Contacting 64.12.138.89
554- (RTR:BB) http://postmaster.info.aol.com/errors/554rtrbb.html
HELO aosake.net
554- AOL does not accept e-mail transactions from dynamic or residential
554- IP addresses.
554 Connecting IP: 71.131.210.202
Doesn't want to talk to us
But also see Figure 1. The screen shot is depicting an attempt to send email "end-to-end; directly from my DSL connection to the AOL MX server. I let it run for about an hour. The message was still in my MTA queue when I gave up. I don't normally run the "End-to-end" client, and I wanted to return the MTA to my usual configuration; relaying through my SBC SMTP server. Had I let that remain for several more hours, my MTA would have, eventually, given up and posted a "Delivery Failure Notice" to the sending account.

That isn't testing a regular ISP SMTP server, though. I have already demonstrated an issue with the Comcast output server, "sccrmhc11.comcast.net (63.240.77.81)", which won't answer to a DNS lookup with its name. Comcast needs to address that issue.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

howardthebrit



I'm getting the same problem all today:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'namedeleted@hotmail.com'. Subject 'Answers', Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Server Response: '550 permit denied', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
But I didn't have the problem with the same address just yesterday. Thanks to this forum I can see the ball is in Comcast's court...heaven help us.

See 16 replies to this post

st2598

@comcast.net
It has to do something with Comcast. I send the same email from my Earthlink and my Work exchange email, those both make it to my hotmail fine. When I use my comcast account it is immediatley rejected!

st2598

@comcast.net

I just went to Comcast's home page and did the interactive agent. It says they have suspended any activity for 48 hours to msn or hotmail. it says if you are getting the error your computer may be being used to send spammers emails without you knowing. also if you have sent a lot of legitimate emails, you should email; mymessageisnotspam@comcast.net and tell them you are sendign legitimate emails. Also, your email address and how many people you are sending legitimate emails too.
All the time this will take, I think comcast will be crediting me for 48 hours of my bill!!!
fullman

join:2001-12-30
Fort Lauderdale, FL

Sorry to throw a bone in here, but it doesn't seem to be Hotmail, rather Comcast.

Recently, mail sent from Comcast's mail servers to my personal dedicated server for multiple domains comes back instantly, saying the server cannot be found, while Hotmail, Gmail, Yahoo and other services and servers work without issue.

So, having said that, I believe Comcast is having issues.

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

I ran a telnet session and was able to confirm that this is comcast's problem. This is not a bounce from hotmail -- hotmail is not even being contacted!

Here's how to try it (you input the part in bold):


c:\>telnet smtp.comcast.net smtp

220 comcast.net - Maillennium ESMTP/MULTIBOX sccrmhc12 #110
HELO comcast.net
250 comcast.net
MAIL FROM:<yourname@comcast.net>
250 ok
RCPT TO:<yourfriend@hotmail.com>
550 permit denied
quit
221 comcast.net

Connection to host lost.

--
Robb Topolski -= funchords.com =- Hillsboro, Oregon USA
~ Keeper of the D-Link FAQ ~ Did you Search? ~ More features, Free! Join BBR! ~

GavinT

@comcast.net
And it's happening again now currently because of the recent outbreak of the Sober virus.
Let's hope the SOBs figure it out soon and work so each others email go through.
bandmom

join:2005-12-01
Albuquerque, NM
I received this information from Comcast: The issue is with Microsoft and a sober virus, Microsoft, hotmail, Msn and Comcast are working together to get this fixed. (A sober virus is like a trojan worm.) You should be able to send email shortly.

See 12 replies to this post
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