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Chat id : 544659fb-46b3-4719-974a-23d97bcc70c5
Problem : E-mail/Can’t send E-Mail/Other

Teoddy > Thank you for contacting Comcast, my name is Teoddy. How can I help you today?

Steve > hi

Teoddy > Hi.

Steve > i have some issues with email

Steve > I am unable to send mail from my ISP account (i.e. sending from my Comcast email account to my Hotmail accout) to hotmail.I recieve this error: The message could not be sent because one of the recipients was rejected by the server. Server response: '550 permit denied'. (Account: 'mail.comcast.net', SMTP Server: 'smpt.comcast.net'. Error number: 0x800ccc79)

Teoddy > I do apologize and I understand how frustrating it is. I will be happy to assist you with your email issue.

Teoddy > Am I chatting with Steve?

Steve > yes you are

Teoddy > Were you sending email to Hotmail/MSN?

Steve > yes to my own account no less

Teoddy >
We are aware of an issue that is ongoing currently where our customers are having problems sending to MSN and Hotmail based email addresses. Our technicians, along with Microsoft are working to resolve the issue. We do not have an ETA when this will be fixed, but just to let you know we are aware of the issue, and we working to correct it. We apologize for the inconvenience.

Steve > ok.. sounds good

Teoddy > Thank you for your understanding.

Teoddy > Is there anything else I can help you with today?

Steve > i'll wait a few days and see what happens

Steve > no, thank you

Teoddy > To get more information about our service, please refer to Comcast FAQ - »www.comcast.net/help/. Thank you for choosing Comcast. Goodbye and have a nice day.

Teoddy > Analyst has closed chat and left the room

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