powa7
join:2005-10-18
Markham, ON
|  [Express] Ok that's it, quitting Rogers for DSL
Recently Rogers been throttling download media files, i've got enough of this crap.
The way i use my internet, 40% for online gaming, 50% for BT download, reminding 10% for web surfing. Now they throt up 50% of my useage which makes me feel like when i go to "all you can eat" restaurant, im only able to access to 50% of the food only.
I was using Motorola Cybersurf modem for 7 years, well it's been slow, but at least it works. After i changed to webstar DPC2100, BT = 0/kbs. Yesterday i went and exchnaged for a motorola surfboard, BT works but each file only at 5kb/s (better than 0 anyways).
Now on E-mail, they blocked port 25 and i've no way to send e-mail with my other website that i hosted.
All in all Rogers is trying to get rid of the people that really use the internet, they are trying to keep all the dumb ass people as their client and continue sucking their money. For those that just surf the net, yes it's good for you, get dial up cuz they dont' even use 1% of the bandwidth.
Thx for reading up to here, I am probably gonna change to DSL, i donno which ISP is good. Since 40% of the time i use internet for online gaming, and that 7-12pm peak hour thingy sounds really fishy to me, anyone got any suggestion plesae do point it out and i'd greatly appreciated.
Sidenote: Sbrook you ever consider quitting Rogers at all? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Re: [Express] Ok that's it, quitting Rogers for DS
OK ... just as a comment to a point you made ... you CAN send mail with your own domain name out through Rogers SMTP server because Rogers uses SMTP Auth.
Yes, I have considered changing from Rogers ... but I can't get DSL where I live (I'm on a non-Digital remote of a now digital exchange) Even if they upgrade the remote, I'm probably still too far from the remote ... so that kills that.
I can't get wireless with the local providers because, like cell phones, we're in about a 2000 yd sq box of low signal strength where when the leaves are on the trees that drops to no signal!
I can't get satellite without cutting down a few neighbours trees. Don't think he'll go for that.
So, I have two alternatives to go non-Rogers ... dialup or move.  |
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scott2525
@cable.rogers
| reply to powa7
"All in all Rogers is trying to get rid of the people that really use the internet"
Not really true, you are just in a bad area. And you are being smart about it. Instead of continuing to pay $50.00 a month for poor service you are a cancelling.
I am in a good area and never have these problems. BT is fine although i use newsgroups 99% of the time. Online gaming is fine and so is everything else. If it became a problem i would switch. Even if my only choice was dial-up i would swtich to that. Why continue to pay $50.00 and complain just because you don't have dsl.
Anyway, best of luck with your new provider. |
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deadromantics
@cable.rogers
| reply to powa7
Re: [Express] Ok that's it, quitting Rogers for DSL
yeah this is the breaking point for me and rogers. fortunately for me DSL is a possibility in my area so i am going to give it a shot. can't hurt. uploading at 1-2kB/s is making me sick. i'm not paying for "rogers dial up" here, last time i checked, i'm paying for high speed express!!
one thing about bell, when i called to find out what was going on (because via the web site, basic/basic lite/dial up were only available in my area) -- they tried to sign me up for 2 other plans (cell/tv) which i do not care about. i hate that. anyway, their site lied, and high speed is available in my area. |
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zong
join:2005-07-21
Scarborough, ON
| Re: [Express] Ok that's it, quitting Rogers for DS
deadromantics:
Your are where I was 6 months ago. Couldn't send mail from my domain with port 25 blocking (nor my users of my webmail as SMTP auth isn't for server-server communication), throttling, "no servers" enforcement, caps, whatever.
Rogers just wants web surfers using as little traffic as possible, and they seem to think that better speed and downloading webpages makes it better.
Rogers used to be so much better over a decade ago, now they are just greedy and clawing back services while not giving any actual benefit.
Try mycybernet.net - been with them for 6 months no issues. 3.0 down/800 up. Servers allowed (even on the home connection - except they do say if you upload more than download they may make you get the business connection - I haven't been in that bracket yet), static IP, no port blocking, no throttling, for 34.95+10.00 (extra for static IP) per month. Oh, and "magically" my DNS started responding again after the changeover, leading me to beleive somewhere on Rogers they were port blocking UDP DNS transfers as well. |
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scott2525
@cable.rogers
| "Rogers just wants web surfers using as little traffic as possible, and they seem to think that better speed and downloading webpages makes it better."
Wow 102gig per month cap is ALOT of web pages. Port 25 blocking is standard practce., and you are only paying $50.00 a month. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Port 25 blocking is *becoming* standard practice. Thank goodness!
If you're doing MX lookups on DNS, then they are a problem and symptomatic of a spammer/spamming trojan or virus. DNS otherwise does have the occasional glitch. My suspicion is that their DNS servers get overloaded from time to time, possibly with floods due to viruses / spamming trojans.
UDP is another issue altogether. Cable modem technology and UDP don't exactly work very well together due to the limited number of upstream slots to multiplex the upstream requests. A lot of small UDP packets can quickly fill the available upstream on a cable segment leading to a node. This causes packet delay for IP or packet loss for UDP (since there's no packet checking on UDP). |
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deadromantics
@cable.rogers
| reply to powa7
zong: thanks i'll look into that as an option.
it's funny, when you call tech support... they will not admit that something is up. they act all dumbfounded and stupified at what you're asking. that alone pisses me off. really pisses me off. why not just admit it? what's the big deal? i can tell you this, i would be less annoyed having them admit it.
i also asked about the $5 increase on high speed lite service. the tech told me it would be better to upgrade to the high speed express plan. and i laughed. of course you idiot, isn't that rogers' goal??? to get every lite user to switch to express?
oh yeah, the tech guy sent me here to this web site, to run a speed test. that's a joke because the truth about what's up is all over the rogers forum. |
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Section32
join:2005-01-28
North York, ON | reply to zong
Thanks. I didn't even know that company existed. I'll look into that ISP and if they're okay I'll certainly switch to them once it's available in my area. I wonder why their 4.0Mbps service costs so much more than their 3.0Mbps one. |
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tom441
@cable.rogers
| reply to deadromantics
"it's funny, when you call tech support... they will not admit that something is up"
It's because they don't know anything about it. If nothing official has been said they can't state it exsists. The individual tech support person might know something is up but can't say anything over the phone if Rogers has not instructed them to. That's how these things work. |
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deadromantics
@cable.rogers | reply to powa7
i can't stress over it anymore, i have options to consider so instead of complaining i'll fix the problem. but i don't care what anyone says, the quality of customer service makes or breaks any company. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Well, with a million HiSpeed internet customers, crappy customer support isn't breaking Rogers. That's what you get with a company in a near monopoly position. |
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powa7
join:2005-10-18
Markham, ON
| reply to deadromantics
Already signed up for Cybernet, i'll let you know how they work, i've been suffering 20kB/s - 30kB/s in the past years (total 8 years). Now they throttling it and make it even worse. Rogers is not charging cheap at all too, $45 bucks per month on high speed with $3 renting modem every month, and i just found out about this renting modem thing, so 8 years total i spent close to a $1k on the modem... Cybernet or other service, will give u an option to rent the modem for let's say 6 months or 3 months, then the modem gets pay off and it's all yours. Rogers is bunch of money whore now, if they wanna only accept the ppl that only use HTTP, why not change to Rogers dial up instead of Rogers cable. |
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mjbad2
join:2004-08-27
HeHeHe
| reply to powa7
That's what you get with a company in a near monopoly position.
sbrook those are my copyright words. You stole my words.
I have no choice except Rogers in North York near fair-view Mall. Now even DSL 3MB is not available in my area. No point in going to 3web as they are resellers and (heard) horrible support.
Very much monopolistic markets here in Toronto at least.
These guys ( Telecom and Cable corps) have divided country them country so nicely that consumers have very few choices.
We just jump from one to other making all companies happy either way.
I know its off-topic but have to say. Its like hating liberals staying with them facing horrible choice with Harper. |
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deadromantics
@cable.rogers | reply to powa7
yes, please do report back with your findings/experience with cybernet. i would appreciate it. thanks. |
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powa7
join:2005-10-18
Markham, ON
| went to pick up my modem + several line filter yesterday, the company is hard to find for me heh. Anyways, it's not a "big size" company, i'd say small-mid from what i see from the entrance, but i dont' think it matters since the server might be else where anyways. They tell me the account will be activate on the 28th october, i can't wait to be able to d/l BT again heh, got tons of series to d/l atm waiting while stupid rogers is throttling!  |
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powa7
join:2005-10-18
Markham, ON
| reply to powa7
Re: [Express] Ok that's it, quitting Rogers for DSL
oh btw, when you sign up you can choose to subscrip for a longer period of time, let's say 1 year, they will offer $29.99 per month for the whole year.
Right now the promotion is 79.99 for modem, 1 free line filter, 1 month free.
When register you have a choice to buy 3 months of $29.99 per month, (regular is $35 after that 3 months).
Static IP $10 bucks per month
and there are a lot to add if you want, but that's what i remember.
To me everything is good cause i'd say nothing will be worse than rogers atm. but i do back off if they have peek hour problem from 7 - 12, then i'll consider switch to something else. |
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liverpool03
join:2005-10-04
| Re: [Express] Ok that's it, quitting Rogers for DS
man...i MUST be one of the lucky ones..I've had rogers now for almost a month and it's been amazing..I don't really use BT that much, mainly due to the slowness of my comp, but when I do, I hit 700k/s on a constant basis..uploading is the same, 100k/s easily..I guess I'm lucky because I live in a Sympatico -dominated area. I haven't played any online games yet but I'm sure the experience will be great.. |
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zong
join:2005-07-21
Scarborough, ON
| reply to powa7
scott2525:
So giving users 100GB is supposed to be good? And yes, I would imagine a majority of Rogers' customers only use 1-2GB per month. The rest get throttled or otherwise denial-of-serviced when they try to do anything with their 100gb (Bittorrent throttling, smtp blocking, personal servers, whatever). What good is 100GB if I can't use it the way I want to... like a personal web server? Seriously, what good is it?
And as for sbrook:
Yeah, I understand your position (I beleive you replied to me in an earlier thread) about port 25 blocking, but being a network administrator myself - I'll tell you port 25 blocking without providing legitimate users another recourse to get their mail out is nothing but laziness. And don't say I can forward my mail through SMTP-Auth. No good. I am running a server. Oh yeah, they don't allow servers.
And UDP, yeah again, I understand, but it's still total BS. Oh yeah, they don't allow servers.
So what good is my 100gb?
I'll tell you I have had it with Rogers. On an unrelated note, BlackBerry devices... Bell supports IMAP email collection with the RIM Webclient, Roger's as an "Executive Decision" does not. This is all today with one of my lawyers who wanted a BlackBerry that worked in Europe. I swear, I'm about to lose it.
What?!?! I try to tell the guy Bell allows IMAP (the BlackBerry WebClient doesn't play well with our POP server - it's RIM's problem, it's documented, I spent upwards of 40 hours figuring out a good solution for my Bell BlackBerry users to determine IMAP4 is the king). This was with Tier3 at RIM - it's a major issue that costs us money in duplicate data transfers that shouldn't be happening.
So I try to setup a Rogers to use IMAP, nope. It's blocked. It's up to the ISP to allow IMAP or not off BlackBerry's WebClient servers and Rogers has decided no. It's not a technical decision, it's a money decision.
Why? I ask. "Because of Security Issues with Older Protocols" What? POP3 is older than IMAP4 and IMAP4 is no less secure than POP3. And besides, the security issue is my problem, not theirs!
"Get the BES software" WHAT?!?! We can't afford the BES software, which is why we are using Webclient. "But you are corporate" Ok, now this is ridiculous. The weblclient IS ALSO for corporate users - it bloody well says it when you use it!!! The problem is on their end, not mine, and this costs me money and the solution is dead simple - ALLOW IMAP!
And to top this off, Rogers "MyMail" supports IMAP! And Roger's MYMail is also "For Coprorate Users". It was fun pointing that little tidbit of hyposcrisy out.
It's just a money grab to get people to buy BES, it's obvious and blatant. Just like everything else Rogers does - including Cable Internet. It's not like I love Bell or anything, but at least they help the customer and don't blatantly shaft people at every bloody turn and pose arbitrary and ridiculous "Exceutive Decisions" and try to worm out of it.
I wasn't going to post this rant because the Manager in charge is looking into it and he seems like a nice guy, but I honestly do not see a solution to this problem and airing it here might just make other Administrators know what Rogers does. If they do wind up allowing IMAP for poor lowly old me, I will post the update - although I figure I stand a popsicle's chance in hell for that. If you need IMAP for your Webclient/BlackBerry, ROGERS IS NOT THE SOLUTION RIGHT NOW!
If they don't allow IMAP, I will not be migrating my other BlackBerry's over from Bell, and the Lawyer is going to have to suffer due to this issue. Whatever I guess. It's a lot of lost money for them.
Anyways point of my long story, it's well documented in everything that Rogers does that they try to squeeze every penny and deny every service to try and sell something else. This is just another example. |
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zong
join:2005-07-21
Scarborough, ON
| In case people don't understand and try to flame me here for something they don't understand:
Bell, Telus and Rogers use the exact same RIM Backend for their Webclient. EXACT same.
It's just that Rogers has decided to disable IMAP email collection from user's corporate servers. It's a policy issue (and not a very good policy issue as it's blatant and transparent as to why), not a technical one.
Ugh. |
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