Status8
join:2005-10-21
Kent, WA
| reply to DMarcelo
Re: Verizon / VoiceWing Conundrum or Dry Looped again
DMarcelo,
Just on an inside note, The Verizon VoIP along with other providers is a purtly contingent serivce. VoIP by defenition is voice over Internet. Any service quality issues (no dial tone, poor sound, missed/dropped calls) asside from major outages would be a direct cause of either your home network or Connection provided by your ISP.
Most likely your experiancing low or loss of bandwidth aka intermitent packet loss. If you are experiancing these problems inconcitantly then do the following:
Disable all internet applications i.e. P2P, Kazaa, emule, edonkey, bittorrent, streaming media, etc.
Then from a computer on the same home network as your voicewing phone do the following.
Click on Start >> Run >> Type CMD >> press enter.
A black DOS prompt will appear
Type the following:
ping www.yahoo.com -t >> c:\ping.txt
Press Enter
You will see no info display on the screen. Leave this DOS box open until you experiance an instance where a call to your voicewing phone is directed to your backup number. You can then stop the DOS test by pressing Ctrl + C
You will find a file named "ping" on your C:\ drive.
This will show if you are experiancing packet loss with your internet connection. Packet loss (request timed out) = no internet connection. If you need help decoding it you can Attatch that file to an email and send it to me at: Daniel.Woeck@livebridge.com
You may also want to try running an spyware removal tool. I would suggest the MSN Virus Beta program or AdAware
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