nasadude
join:2001-10-05
Rockville, MD
 ·Comcast
| don't know where you live, but in Montgomery county MD, there is no "minimum response time" mandate for HSI like there is for cableTV (if cable tv goes out, has to be fixed within 24 or 48 hours or something like that). They can take as long as they like to resolve HSI issues and in some cases they take a looooonnngggg time.
My HSI service went out and tech determined it was a bad cable between the distribution box (the mushroom) and my house. They scheduled a digging crew to show up in 7-10 days. It actually took about two weeks. The tech left the mushroom unlocked, so I scrounged up some spare coax I had laying around the house and ran the cable out the window and on the grass to get hooked up.
I have had more subtle problems (packet loss, ping spikes) that took almost two months to get fixed.
Good Luck. |
