 drakeOverdosed on confidencePremium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5
 ·Verizon FiOS
2 edits | Need to switch between Interleave and FastPath? Click here: Fastpath and Interleaving and what it means to you.
For the last couple of months, you can see the increased demand for FastPath on Verizon connections. There's been a number of horror stories about attempting to switch and after being transferred from about 50 Verizon Technicians, and still, no dice. So to alleviate the stress a bit, I'm creating this "official" Interleave-to-FastPath (and vice versa) thread for those seeking advice; what should be expected when calling; what should be said, etc.
First, there's no assurance the technicians will switch you over to the requested "data path". When calling, if possible, they'll put in a request to have you switched to your requested path, however, if your line stats are no good, then, at least you tried.
Keep in mind: many of the switch offices operate independently, so seeing how someone here switched their data path with stats identical to yours may not give the green light for you as well. The guys at your switch office make the determination. If you would like us to get a good idea of what your stats look like before calling, go into your modem's HTML interface at: »192.168.1.1/transtat.htm (If you have a router, be sure to disconnect it, temporary, and connect your modem directly to your computer.)
Here's an example of how it looks:
These are my stats for a 3mbps/768kbps line. As you can see, they aren't too good, and they don't qualify for FastPath (see the story here). These are the stats you should post along with how far you are from CO, as well. (Though it won't help us much, it's good info regardless.)
When you're finally ready to call Verizon, dial: 1-800-567-6789 you'll be speaking with, most likely, a Level-1 technician. Now, what do you say? Explain you are a vivid gamer and latency is unbearable. That said, if the tech is knowledgeable, he/she should be able to pick-up what you're saying. If not, ask for their supervisor, and/or request to speak with a Level-3 technician.
If there's no luck, even with Level-3, or Supervisors, your best bet is to keep trying; don't give up. When you do get results, please come back here -- share your experience, in detail. It helps every bit for those trying for FastPath or Interleaved as well.  |
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| Here are my stats. I have been trying to get switched to fastpath. I have been getting the run around from tech support. Right now I am 30ms to my first hop. I do not game but I feel my VOIP would be a little happier on fastpath. Although I am really not having any problems now.
Everyone's thoughts are welcomed. ( I may regret that  )
Should I leave well enough alone??
Dave
Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 19.0 11.0
Line Attenuation (dB) 28.0 16.0
Transmit Power (dBm) 16.8 11.1
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www.Leatherjockey.com |
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3 edits | Reply said by Lets Go 
Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 19.0 11.0
Line Attenuation (dB) 28.0 16.0
Transmit Power (dBm) 16.8 11.1
You definitely qualify for fastpath. No doubt!
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Can you say fiber optics?
Whats up with BBR why does it put my text in the quote area?!!?!? its after the closing bquote tag. nevermind, fixed |
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| reply to drake
Re: Need to switch between Interleave and FastPath? If that is the case are there any people on the forums that can help me get this done? I really don't feel like getting on the "Tech Support" merry go round again  .
Thanks,
Dave
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www.Leatherjockey.com |
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 borredoPremium
join:2004-03-29
Allentown, PA | reply to drake
here's a guideline on line stat reading...To sum it up the first and most important issue when going for fast path is your line stats. When I called for the switch it was the first thing that I mentioned, my line stats justified being switched, it got my foot in the door.
'SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding
Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues
"
My line stats....
Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (db) 19.0 12.0
Line Attenuation (db) 25.5 18.5
Transmit Power (db/Hz) 6.0 11.0
note: My noise margins were a couple points higher on interleaved. But I feel well into their parameters. |
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 antiseriousThe Future ain't what it used to bePremium
join:2001-12-12
Scranton, PA | reply to drake
... thanks for the post - I've tried on 3 different occasions to get switched, never with any luck, and only once did I find anyone that had ever HEARD of fastpath ... I have no idea if my area is capable (I believe they are) but here are my stats - do they look okay for fastpath ? ... should I see any improvement in performance if I can EVER get there ? ...
... thanks in advance ...
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... "Do You Know Where Your Towel Is ?" ... |
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| Re: Need to switch between Interleave and FastPath said by antiserious:... thanks for the post - I've tried on 3 different occasions to get switched, never with any luck, and only once did I find anyone that had ever HEARD of fastpath ... I have no idea if my area is capable (I believe they are) but here are my stats - do they look okay for fastpath ? ... should I see any improvement in performance if I can EVER get there ? ... ... thanks in advance ... Yep you qualify for fastpath as well. Lower latency results in faster DNS lookups and overall more snappy feeling.
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Can you say fiber optics? |
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borredoPremium
join:2004-03-29
Allentown, PA | reply to drake
Re: Need to switch between Interleave and FastPath? Where we stand on this fast path issue:
They can switch you back to fast path, that's a given.
Will they do it? If they made it easy for everyone, they would be swamped with calls, analyzing lines to see if a person qualifies, then placing work orders (opening tickets) to perform the tasks. I see their point.
However, I think they (verizon)got it a** backwards.
If a person has connectivity problems then they should then switch them to interleaved. But instead they want to place everyone on interleaved, making it a standard. Whoever made that brainless decision has headina** disease.
When I called it took about 1 1/2 hours being passed around from department to department with wait time. I refused to hang up. Then I got a long speech about if they switched me it was not reversable. (bullsh*t)
Maybe I was lucky, and maybe verbal skills played a part, but eventually was switched. In retrospect, I'm very glad I hung in there.
That was months ago, policies do change, and yes, I would do it over again. |
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antiseriousThe Future ain't what it used to bePremium
join:2001-12-12
Scranton, PA | reply to drake
... well well well, must be my lucky day ... I finally got in touch with a very nice supervisor in Alabama who knew what I was talking about ... she managed to get in touch with the right people and now it seems I'm on Fastpath - total time, about an hour (35 min or so on the phone, and a call back in less than a half-hour to tell me it was done ! ... I didn't even have to re-boot the modem ... let's see if it makes a measurable difference ...
... fourth time is the charm ...
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... "Do You Know Where Your Towel Is ?" ... |
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antiseriousThe Future ain't what it used to bePremium
join:2001-12-12
Scranton, PA | ... just checked, latency cut in half or better on traceroutes ... sweet ...  ...
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... "Do You Know Where Your Towel Is ?" ... |
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| reply to drake
Re: Need to switch between Interleave and FastPath Consider yourself lucky!
Technically datapath(interleave or fastpath) is just a setting in your line card's configuration. There's no reason it should take days, It can be done instantly!
Enjoy!
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Can you say fiber optics? |
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drakeOverdosed on confidencePremium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5 Reviews:
·Verizon FiOS
| said by B777300:Technically datapath(interleave or fastpath) is just a setting in your line card's configuration. There's no reason it should take days, It can be done instantly! Your local switch office just doesn't "turn the switch on"; there's test needed to be done. Sure, you can switch the data path's, but would it cause more harm than good without looking at the stats, first? And not to mention, the technicians may be busy with other request, or just general maintenance around the CO. |
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 PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY
 ·RoadRunner Cable
 ·Verizon Online DSL
| reply to drake
Re: Need to switch between Interleave and FastPath? Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 10.5 10.0
Line Attenuation (dB) 52.0 29.0
Transmit Power (dBm) 16.7 11.0
I never much bothered with this as I am not a gamer and latency doesn't bother me much but when I went to 3/768 I was put on Fast Path automatically. Looking at my stats they seem marginal but I never have any sync isuues.
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support the Hunley |
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drakeOverdosed on confidencePremium,MVM
join:2002-06-10
Brooklyn, NY
kudos:5 Reviews:
·Verizon FiOS
| Wow, Pathfinder, your stats look very identical to mine. However, I really don't have too much issues staying on Interleave. It's a minor annoyance since my on-line activity doesn't have too much to do with how well my pings are, etc. I probably had a good chance of demanding FastPath, but if it's more trouble than it's worth, somewhat, then I think it's best if I left it alone.
Browsing between yesterday and today, it's been good, so far. Can't complain. |
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 MadnessLike a flea circus at a dog show
join:2000-01-05
Quincy, MA
kudos:1
·Verizon Online DSL
| reply to drake
Re: Need to switch between Interleave and FastPath After reading this thread, I had to fling in a couple pennies. Anyhow, I had switched to FP several months back but must've been REAL lucky in actually getting a tech who knew what I was talking about and was able to put in the "repair" ticket to have it done.
Here's the stats (W-2200 & ~7000'):
Transceiver Revision: 7.1.254
Vendor ID Code: 4
Line Mode: G.DMT-Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (db) 14.5 12.0
Line Attenuation (db) 42.5 18.5
Transmit Power (db/Hz) 12.0 11.0 |
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 tim_kButtons, Bows, Beamer, Shadow, KaseyPremium,VIP
join:2002-02-02
Stewartstown, PA
kudos:13 | reply to drake
Re: Need to switch between Interleave and FastPath? said by drake: The guys at your switch office make the determination. Your local switch office just doesn't "turn the switch on"; there's test needed to be done. Sure, you can switch the data path's, but would it cause more harm than good without looking at the stats, first? And not to mention, the technicians may be busy with other request, or just general maintenance around the CO. The CO guys don't do anything for the switch. It's done at the MCO or another NOC using software to remotely change it. It is just a setting on the line card. |
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 Mactronel Camino RealPremium
join:2001-12-16
CM94sv | Re: Need to switch between Interleave and FastPath said by tim_k:The CO guys don't do anything for the switch. It's done at the MCO or another NOC using software to remotely change it. It is just a setting on the line card. My experience with Maintenance Control would confirm this. I could see the change to and from Fast Path, Interleaved while on the phone with the Tech. He had control over my DSL connection while trying different setting to resolve a speed problem after an upgrade. He left it set at Fast Path. Oh ya, Fast Path resolved the speed problem too.
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If only the Verizon CSRs worked this well. |
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1 edit | reply to drake
Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 15.5 15.0
Line Attenuation (dB) 41.0 25.0
Transmit Power (dBm) 16.8 10.8
Whaddaya make of this? Oh yeah, and is it going to be a problem that I had to change my modem's password and login to get this to work? |
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| reply to drake
Can you get on fastpath with the 768/128 speed?
Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 864 160
Margin (dB) 14.5 28.0
Line Attenuation (dB) 48.0 31.0
Transmit Power (dBm) 14.1 10.9 |
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| reply to drake
Any suggestions on what can be done to get transferred to someone who'd know about this? We spoke to two different techs on two different phone calls and both seemed only to want to make their troubleshooting quota for the day. |
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