cbrain
join:2000-05-21
Silver Spring, MD
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| reply to Brian in MD
Re: [SunRocket] Anyone down 10:30PM Saturday?
Thanks.
Turns out it is simply SunRocket efficiency. They could probably use Mike Brown.
After 60 days without a single promised call back from tier 2 support SunRocket promised me a new gizmo sent overnight. That was last Saturday. When it did not arrive Tuesday I called and was told it went out that day. Thursday I called and insisted on getting a tracking number. SunRocket told me it went out that day, did not have a tracking number but forwarded me an internal confirmation. When it did not arrive Friday I sent an email to a marketing rep who answered an earlier complaint. He answered that a tech would get to me by the end of the day. NOT! Saturday morning I get an email that the new gizmo had shipped and a UPS tracking number which confirmed delivery for Monday. This evening my gizmo is dead. Turns out SunRocket put the new gozmo's mac address in the system killing my current gizmo.
Sure am glad I'm saving so much money.  |
