Re: [SunRocket] Anyone down 10:30PM Saturday?

Author	All Replies
joako Premium join:2000-09-07 /dev/null ·AT&T U-Verse	reply to cbrain Re: [SunRocket] Anyone down 10:30PM Saturday? Call SunRocket's corporate office. Explain your fustration with Calltech (SunRocket's answering service) and ask to speak with a tech. For example I send calltech (memberservices@sunrocket.com) an email around 8th october and calltech entered a ticket to SunRocket on 20th october... TWELVE DAYS LATER THEY READ MY EMAIL AND OPENED A TICKET! Since I CC all my messages to my contact at SunRocket the issue was already resolved the following day. -- Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir
joako Premium join:2000-09-07 /dev/null ·AT&T U-Verse	to forum · permalink · · 2005-10-30 04:45:01 ·
cbrain join:2000-05-21 Silver Spring, MD ·VoicePulse for Bus.. ·Verizon FIOS ·Comcast ·Future Nine Corpor.. ·VoiceStick ·Packet8	said by joako : Call SunRocket's corporate office. What is the best number to call the corporate office? It is Sunday 11:00 AM and I'm still without service. I spoke with a tech last night who was unable to fix the problem. She promised to check with someone and call me back within 30 minutes. No call. I’m on my 3rd tech this morning without resolution. She can’t get anyone at tier 3 so wanted to call me back. The first tech put me on extended hold then disconnected me. She had my Verizon number so I left that line open and called from my cell to speak with another rep. After he couldn’t fix things he also promised to call back. No call. I told the third rep I would hold until I get help. She said “you will be getting a new gizmo Monday, why don’t you just wait.” What a company. I’m still on hold until SunRocket again disconnects me. Or they fix it if they really offer that service. Everyone is very generous with apologies.
	to forum · permalink · · 2005-10-30 11:04:05 ·
Voiponoid join:2005-07-12 Everett, WA	Have you tried the fix/trix from Voiplover? It has helped me almost every day the last week as MY Voice light goes down all the time: 1. Take the phone off hook. 2. With the WAN connected power the gizmo down then back up. 3. Don't wait for dial tone. Dial ##3332858, then listen for some sound (DOT) wait about another 30 seconds and then hang up the phone and remove power from the gizmo. 4. Wait about 4 seconds then power up the gizmo. The MGMT light should blink several times. 5. Wait about another 30 seconds and repeat step 4.
Voiponoid join:2005-07-12 Everett, WA	to forum · permalink · · 2005-10-30 11:20:50 ·
cbrain join:2000-05-21 Silver Spring, MD ·VoicePulse for Bus.. ·Verizon FIOS ·Comcast ·Future Nine Corpor.. ·VoiceStick ·Packet8	said by Voiponoid : Have you tried the fix/trix from Voiplover?... Will this force a default reset to gizmo? Calltech (or whoever answers the tech queue) was able to update the mac in SunRocket’s system. I can get the mac from the gizmo label, the welcome password web pages or from my router. In hindsight I don’t know if this was the problem since correcting the mac did not restore service. The last tech did a simple default reset from my gizmo. It came back online and my calls worked. It may also have solved my echo problem. Only took a few minutes. Think of all the money and time SunRocket saved by handling my calls the way they did for 60 days and keeping this tech from me. Perhaps BBR should add a self abuse category to the rating section. PS: UPS just interrupted my writing to deliver the overnight package promised last Monday. Maybe this will fix things.
	to forum · permalink · · 2005-10-31 10:00:47 ·


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