prince_ind
join:2005-11-01
india
| hiiiiiii people
hi
iam an indian and a tech support guy here . i have been lookint at the circumlocution at the forums here . jeez u guys need some training in politeness . believe me the tech support in india is working against all odds and doing their best to make u satisfied .
pls understand their our situation . our training and scope of support is limited . sbc has moved out non strategic tech support to other countries . for u blokes who believe indians are dud , india produces the highest number of graduate engineers in the world , this compared to the fact that the average american child is one of the worst performers in school grade math ........
leave behind ur racialist attitude and look at the world with open eyes .... this is a globalized village , we have lost jjobs with influx of american and western companies , our farmers have committed suicide unable to compete with ur genetically modified products , our electronics industry has not withstood the onslaught of amercian giants ....
this is a free world ..... with cut throat competition .... u either swim or u sink .... outsourcing is helping america as much as it is helping india ... every dollar saved is invested back in the us economy creating more jobs .... making products cheaper how in world would u get dsl for a paltry 14 dollars had not been for outsourcing .....
set right ur myopic view of the world ... i salute the free nature of the american society but not its racialist attitude and its insinuations .... LETS LIVE IN PEACE . GOD BLESS AMERICA |
|
attsbcisgay
join:2003-03-18
Beverly Hills, CA
edit:
November 1st, @05:23PM
| i don't believe in capitalism or communism where both will rape you for what you are and it enslaves people due to our fear of death, fear of pain and our ignorance of dependency on others which is all chained together like a pyramid scheme top few, bottom inferior slaves. one uses money the other just comes over and take everything from you and say it's for the benefit of the community. the key here is control and so long as people like you who believes whatever is being taught to you, you will continue to behave in a manner predictable by others. the world is not free, their is no peace. we are in a constant war but it's not happening everywhere at the same time. outsourcing is a way to kill jobs in america and exploits other country by paying them next to nothing. my opinions may not have an impact on society because the world only changes when people are self aware and willing to make changes. changes are not easy, most rather just move on and forget whatever that's bothering them. |
|
mgerst
join:2002-06-06
Saint Louis, MO
| reply to prince_ind
Myself; not a racist - but I do long for the days of tech support that knew what they were doing.
It used to be that I could call tech support, and yes, I may have gotten a young kid that was high as a kite, but they knew how to help you. They kept you calm, worked through your problem (not a script), and you were on your way.
Now it takes always jumping to 2nd tier to get that kind of support.
I have no problems with people from other parts of the world, just the 'training' and knowledge level. Heck, I used to work tech support when I was in college - that's right, I was that stoned kid - and do you think I recieved training? No. Heck no. I had 0 training hours and a little web-based Q&A script to read; we'd run through that script top speed or skip it all together and focus on that individuals problem. Yes, our call times may have been longer, but nearly every customer had their problems solved in one call.
In summation:
Lack of training is no excuse. Find an old used PC and start breaking it and fixing it on your own time. Learn the material - get real world. Have some pride. |
|
mgerst
join:2002-06-06
Saint Louis, MO | reply to prince_ind
And by the way - you are correct. I know several extremely intelligent engineers whom happen to be indian. I even know a few highly recommended surgeons whom also happen to be indian. |
|
