mitchhoward
join:2005-07-08
Georgetown, KY
| [Services] Good riddens Bellsouth!
Before ever having my service activated at my new address, but had having it activated at my old address next door, I'm happy to say good riddens Bellsouth. I tried to transfer service to my new address (same phone number) this morning and was told that I couldn't.
The lady on the phone told me that Bellsouth would no longer sell DSL to non-Bellsouth customers(even though they did 11 days ago). She went on to inform me that not only could they not provide me with DSL but that I needed to contact my telephone service provider because my account was about to be closed. She supposedly called my telephone provider and verified all of this for me even. After getting off the phone with her I called my telephone company and it was verified directly to me that NOBODY from Bellsouth ever called to check on anything regarding my account and that my account was in perfect standing order.
On top of all of this, the lady on the phone also told me that my telephone number, that I happened to be calling from, wasn't even active. I assured her that it was because I was calling from it at the time. She asked me 2-3 times if my phone service was even working, each time I told her it was. At one point, she asked me for a phone number that I could be reached at so that she could call someone else and then call me back. So, I gave her the number that she said wasn't working. She hesitated to accept it, but did. After I hung up the phone she called me back immediately and said she would need to put me on hold. So, not only was she rude to me but she was basically accusing me of lieing about my phone service working and even had to call me back to verify that I was calling from where I said I was.
At the end of the telephone conversation with Bellsouth they told me that the sales department didn't know that my telephone number wasn't a Bellsouth telephone number and that is why they sold me the DSL in the first place. Then had the nerve to ask me if I wanted to return my modem or keep it. I mean, sure it would make a nice paper weight but I would rather not pay $80 for a paperweight. At any rate I'm happy to no longer be dealing with Bellsouth in any shape or form. I had switched my phone service from Bellsouth to South East Telephone (a small company that simply leases their lines from Bellsouth) over a year ago and was going to try Bellsouth DSL due to the promotions. Thankfully, the rude woman on the phone turned me away before I bound myself to a contract with them. I'll take the DSL service from South East Telephone and buy a damn mp3 player instead. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
| Well that was umm interesting. She certainly sounded rude and very unprofessional. Sorry to hear about your problems. That was extremely bizzare. If SE Telephone can provide you with DSL, most likely it's through BellSouth, so you'll be BellSouth's network  .
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Mizzat
Will post for thumbs
Premium
join:2003-05-03
Atlanta, GA | reply to mitchhoward
I'd like to hear an update on what happenes when you have to call tech support on that DSL your ordering through SE.  |
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mitchhoward
join:2005-07-08
Georgetown, KY
| reply to Rob
Yea, I know my DSL will be through Bellsouth's network but at least I won't have to attempt to deal directly with Bellsouth anymore.
mizzat, I've had SE for other services for a while and they have always been professional on every call. If/when I do have to call SE tech support I'll be sure to give an update though if you're really interested. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to Mizzat
said by Mizzat  :I'd like to hear an update on what happenes when you have to call tech support on that DSL your ordering through SE. He'll get to deal with an American who speaks English, not someone across the globe with broken English who lies to him from the start saying that her name is "Amy", whom can't wonder off the script or else she'd be lost.
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ILBSFANG
join:2005-02-23
Woodstock, GA
| reply to mitchhoward
To blame the whole of Bellsouth because of 1 foreign customer support person is ridiculous. The second you saw this woman was either incompentent or rude you should have hung up and called the BS billing # and demanded to speak with a US based customer support person (which they would have transferred you to without any problem). You wasted a tremendous amount of time dealing with this idiot woman.
Oh, and by the way, the word is "riddance" not "riddens". |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL | reply to mitchhoward
Stand Back! The spelling patrol is here.  |
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moko
join:2002-12-22
Fayetteville, GA | lol |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to mitchhoward
said by mitchhoward :Yea, I know my DSL will be through Bellsouth's network but at least I won't have to attempt to deal directly with Bellsouth anymore. mizzat, I've had SE for other services for a while and they have always been professional on every call. If/when I do have to call SE tech support I'll be sure to give an update though if you're really interested. We're a great bunch of folks here and the DSL techs who work for Bellsouth are just wonderful. If you ever need any help, please drop by. We'll try to help you as best as we can.
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to ILBSFANG
said by ILBSFANG :To blame the whole of Bellsouth because of 1 foreign customer support person is ridiculous. The second you saw this woman was either incompentent or rude you should have hung up and called the BS billing # and demanded to speak with a US based customer support person (which they would have transferred you to without any problem). You wasted a tremendous amount of time dealing with this idiot woman. Oh, and by the way, the word is "riddance" not "riddens". Bellsouth hired that CSR be it directly or indirectly. You should not have to find backdoors, good customer service should be provided regardless to every (potential) customer. If you don't like Bellsouth's customer service let them know with your wallet and choose a provider that can offer better customer service.
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JoeOnSunset
Doublethink Is Doubleplus Ungood.
Premium
join:2002-11-25
Ormond Beach, FL
3 edits | Oh, and by the way, the word is "riddance" not "riddens". Seriously. I love this idea that it's the customer's responsibility to assess the competence of the representative the company provides to them, and if unsatisfactory, know tricks and use them to obtain better service.
I do agree however that you can't judge a whole company by one representative. You CAN, however, blame a company for a systemic problem such as: if you don't call a certain number and ask for a certain transfer, you get bad support. Yes, you can absolutely blame a company for a problem like that.
That is not to say that's it's not useful and beneficial for users to learn and discuss tricks to get better service. It's great: but you can't hold the customer responsible for not knowing them.
Edit: The period goes inside the quotation marks, not outside, Mr. Picky. |
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joako
Premium
join:2000-09-07
/dev/null | reply to mitchhoward
The loopholes are a moot point. Calling 888-321-ADSL should provide you with decent support every time.
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to JoeOnSunset
Caution OFF Topic
"Edit: The period goes inside the quotation marks, not outside, Mr. Picky."
Now that depends.......Its only the Americans that do that...I don't because I am British and perhaps so is the OP
»www.grammartips.homestead.com/inside.html
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson |
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mitchhoward
join:2005-07-08
Georgetown, KY
| Actually the customer service rep I spoke to was American I believe. Her name is Arlene Selan and she spoke good English, its just that she was rude and perhaps misinformed. Maybe I'm the one that is wrong. Perhaps Bellsouth does NOT sell DSL to customers that do not have Bellsouth phone service in the state of Kentucky and perhaps only billing can see whether or not your phone number is Bellsouth or not.
However, I don't actually think that Bellsouth, as a whole, is incompetent or rude based on one, or even several, conversations that I've had with their tech support over the past few years. I did, however, find it much easier to give up and go through a "reseller" of Bellsouth and get pretty much the exact same service for an identical price. |
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logic1977
Premium
join:2001-02-11
Tucker, GA
| reply to mitchhoward
it depends on the type of other local phone providers, there are ones BS will sell DSL to and there are others they will/can not.
Was your service at your old address with the same non BS company?
ALso did you order that DSL line a few years ago?
The rules over who BS does and does not have to sell to have changed quite a few times, so it may have been when you ordered the first time they were forced to provide dsl and now they are not |
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Canezoid
join:2001-02-16
Powder Springs, GA | reply to mitchhoward
Why were you contacting Bellsouth when you clearly stated that you were with another service provider?
Cmon man use your brain. |
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Juke Box
Free From Marketing
Premium
join:2001-01-29
Bar & Grill
·Comcast
| reply to mitchhoward
You know Mitch, you could just give in to the dark side of the force and sign up as a BS customer and get their DSL. It would eliminate any confusion.
Why isn't someone from BS trying to make a customer out of this guy is beyond me.
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Do you listen to Tangerine Dream? |
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mitchhoward
join:2005-07-08
Georgetown, KY
| Logic, I signed up for my DSL at my previous address on 10/27/05 and it was activated on 11/01/05. I requested transfer 11/07/05 and was given all the above information saying that Bellsouth no longer will sell DSL to ANY non-Bellsouth phone customer.
tsport... no comment.
Juke Box. Yes, I sure could. But then I would have to pay $15 MORE per month for the same phone service and would only be given 1000 minutes to non-Bellsouth phone numbers in my area plus calling range where-as my current provider offers me unlimited calls to all bellsouth and non-bellsouth phone numbers in my area plus calling area. So, I'd rather just take the DSL from SE who is leasing their lines from Bell South in the first place but offer no promotional deals other than free modem, which is fine by me. |
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stomp357
join:2003-04-13
Lake Charles, LA
·Suddenlink
| reply to Canezoid
said by Canezoid :Why were you contacting Bellsouth when you clearly stated that you were with another service provider? Cmon man use your brain.
I thought he mentioned that he had BS DSL at his old address, but not their local phone service. When he tried to have it all transfered to his new address, BS refused to transfer his DSL, unless he got their local phone service as well. Cmon man... Read the post! |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to Canezoid
said by Canezoid :Why were you contacting Bellsouth when you clearly stated that you were with another service provider? Cmon man use your brain. Because uhh his DSL service is provided directly BellSouth. Who was he suppose to call? Verizon?
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