djeddiej
Premium
join:2004-07-27
Toronto, ON
| reply to Rogers bandwidth
Re: Does Rogers enforce bandwidth cap?
I found this letter, posted at the Globe and Mail website, to be most interesting.
Dear Editor:
As one of the people affected by Rogers' new bit cap, I have a few points that I have brought up to Rogers.
I have asked, and also suggest it to all Rogers users, that they no longer allow Rogers to bill them via e-mail. Emailed billings do use up a small percentage of my bit cap.
It's a small point indeed, but one that has a direct impact on Rogers. By forcing Rogers to do this by post, it will have to pay for the paper and postage.
I have also asked that monitoring of my usage be made available via software from my house. I understand that Rogers has tools in place for monitoring the usage, but by having to visit the Rogers website to view that usage, I am using up a percentage of my bandwidth, therefore using a portion of my cap every time I visit the page. This also requires that the information be accurate and honest.
Realistically, can we trust a company that is actively trying to curtail usage to deliver accurate statistics without some form of monitoring?
A senior support person told me that this page is cached on my hard drive and does not reload each time. However, for security reasons, I and many other users regularly clear our browser caches. This means a 1 or 2 megabyte hit each time I check my usage.
Rogers told me to get software off the Net to do this, but this will cost me to buy the program(s). I believe Rogers should provide this to me because they are implementing this policy shift.
Rogers also told me that it has no mechanism in place to deal with disputes over usage amounts. So we have no ability to contest their accusations.
I therefore asked to have monthly Internet billing include a complete breakdown of my usage. I point out to you that cellphone users are provided this service free of charge — I buy 50 minutes of air time for cellphone, which is analogous to my 60 GB cap. I'd like to know what I'm using. On my bill.
Rogers should also do a better job addressing spam. So far, it's highly inadequate. Each piece of spam uses a portion of my bit cap. Rogers is not doing enough to eliminate spam, which in turn cheats me by a small percentage each month of my 60GB limit.
Rogers should also change all of their Web pages so the graphics are at a minimum. Each time I have to visit a Rogers page, I use up a portion of my bandwidth/bit cap downloading unnecessary graphics.
I believe all users who subscribed to Rogers' Extreme service and paid the extra cash for the high-speed modems should receive a rebate or credit on their accounts, because they are now no longer useful. We bought this service based on expected usage.
The person I spoke to at Rogers even went so far as to suggest I curtail my usage of services such as newsgroups, streaming Internet radio, on-line gaming and downloading software updates to conserve my usage. I asked him then what was the point of having high-speed then? He avoided answering.
We Rogers users are fed up. We need a change, we need support and we need it fast.
Barrie Jones, Pickering, Ont. |
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drunkgoat
join:2004-04-18 | Screw rogers, im going to get a few people to push 1TB downloaded this month. |
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Bender_2k
join:2003-01-12
clubs: 
 ·Rogers Hi-Speed
edit:
November 10th, @03:14PM
| said by drunkgoat  :Screw rogers, im going to get a few people to push 1TB downloaded this month. That's not the way to go about getting what we want (no caps/reasonable ISP). Trying to convince fellow users to use 1 TB is just gonna: 1) hinder other users connections and suck up all the bandwith, 2) piss off Rogers into taking even more drastic measures and 3) get you'reself booted from the service.
Best bet is waiting and see'ing if Rogers comes up with something. |
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nathancrom
@cable.rogers | when i first got rogers extreme i was told there was no limit..... so they better not charge me anything |
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KyeU
join:2003-12-31
Canada
| said by nathancrom :
when i first got rogers extreme i was told there was no limit..... so they better not charge me anything
False Advertisement? Breaking the Consumer Protection Rights.
»lookup.bbb.org/
quote:
The Better Business Bureau is a system of over 120 independent, local BBBs working with businesses and consumers to resolve complaints and keep the public informed.
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mordin
42 inches of 1080p
Premium
join:2005-05-28
Moncton, NB
| reply to nathancrom
said by nathancrom :
when i first got rogers extreme i was told there was no limit..... so they better not charge me anything
Better read your agreement with them.... They can change the service anytime & anyway they want and your only recourse if you don't like it is to cancel.
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P4 2.8 800 fsb, Asus P4P800 MoBo w/1Gig PC3200 RAM, 256 Meg GeForce 5600, Sound Blaster Audigy Gamer, DVD-Rom/CD-R Burner & LG Duel layer DVD Burner, 2x 120 Gig Hard Drives |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Sympatico
| There certainly was a limit just defined by Rogers as "to not impact the use of the service by others" and "not cause an excessive load on the system".
Now in addition to those limits which still exist, there's also the "Hard limit" which they aren't enforcing. |
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TOPDAWG
Premium
join:2005-04-27
Midland, ON
 ·TekSavvy Solutions..
| reply to nathancrom
well far as I know like most terms of survive stuff rogers said at the bottom we can change anything we like. Also good luck taking them to court and trying to win. That will cost you a good bit.
Also I download and upload allot and I've yet to get near the cap. |
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nonamerogerscom
@cable.rogers
| reply to mordin
However, the issue of false advertisement still remains.
If you have a cap of 60G per month, what the hell remains "unlimited" to call their service "unlimited". I would have no problem if the service would be called 60G HighSpeed Internet. I do have a problem if the service is called "Unlimited" HighSpeed Internet. |
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nonamerogerscom
@cable.rogers
| reply to TOPDAWG
Actually taking Rogers to court should not cost you that much. Since the value of your claim will likely be bellow $10,000 dollars, you can sue them in the Small Claims Court. For that, you do not need the services of a lawyer, you can do it yourself. Or you can hire a paralegal to do it for you.
At the end of the day, if you win, you will be able to recoup part of your costs. If they win, you will have to pay them costs. Small Claim costs are not that terrible, they are around $300-400 dollars.
So, as you see, not that terrible. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | $300 to $400 to recoup how much ? A couple hundred? |
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