editfilm
join:2001-12-20
Studio City, CA
| reply to Logan 5
Re: I'll beleive tha SBC really cares about custo
"going out in advance and conditioning the plant to make sure we can offer the service"
Conditioning the plant is meaningless when you live in a borderline area. I'm physically 14784 feet away from my central office. But line tests from demark point, where wiring enters the building place me at 27000 feet. Where's the extra 2 miles of cable? SBC doesn't know and doesn't care. But that won't stop them from trying selling it to me and then offer excuses when your DSL line tests at 256/128. Mind you this is in Studio City Los Angeles where new condos are selling down the street for $795,000. How will people react when they are sold Lightspeed and then told "there's a problem with your line, we don't know what it is and we won't fix it."
If they can't get DSL right after 8 years of empty promises why should I trust them with television? Not just any television, but a double re-compressed signal that will max out your line with just 2 streams of HDTV? No thanks, save the empty rhetoric for Wall Street. |
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raIDERspeed
join:2002-07-26
Soledad, CA | reply to Logan 5
hmm So they are not going to say you be getting DSL in 6 months then 8 years later I have it? They better not make that mistake again. |
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Logan 5
Some people go WAY over the top
Premium,MVM
join:2001-05-25
The WasteLAN
 ·Pacific Bell - SBC
|  I'll beleive tha SBC really cares about customers
The day I can get something faster then 1.5/384 because I'm considered on the 'fringes' for DSL at the CO I'm hooked in to.
Project Lightspeed?!? Hell, what ever happened to 'Project Pronto' and all the new RT's that were supposed to make life better??
Been a customer since 1999 and have the money for faster service burning a hole in my pocket, but I do NOT want to give up my @pacbell.net email address (and refuse to go to dialup to keep it) by changing to another provider.
So for me and many like me who will not benefit from VDSL, Project Lightspeed, IPTV and all the rest, who cares???
Fix what's not working for the paying consumer before offering new services and trying to gain new market share and you'll find that taking care of a growing subset of your installed userbase will not be the "evil bane" that you've thought it is for the last 6 years......
--
2004-2006 Chief of Operations & BoD member for The Crunchenstein Project |
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