jbob
Reach Out and Touch Someone
Premium
join:2004-04-26
Little Rock, AR
 ·Comcast
 ·AT&T Southwest
| Re: [Connectivity] Comcast VS. DSL? I think with Comcast many times it is a hit or miss whether you get a good connection area or not. Their tech support leaves much to be desired according to what I have read. Unfortunately it helps to get a good tech when you call and also to sound like you know what you are doing in my experience. It's true you generally only see complainers on here and not the ones who have no or very few issues.
DSL has it's detractors as well though. From my experience DSL can be more problamatic than cable.
You shouldn't be having these issues and they should be fixed. Unfortunately you're caught up in the biggest issue with Comcast. You might try posting on Comcast's own forums and see if Jason can help you out getting it resolved.
I did have an issue here and after several calls it was elevated and a higher level tech was sent to check out my issue as there had been several revisits to my residence. My issue was not at my house wiring either.
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aliasrlz
Premium
join:2000-09-01
the world | Re: [Connectivity] Comcast VS. DSL? thanks jbob  | |
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aliasrlz
Premium
join:2000-09-01
the world
4 edits | Re: [Connectivity] Comcast VS. DSL? Nightfall, that is what I am doing....... they say they will send a LINE tech after one more visit. With my history, numerous calls on record, I'm not sure why they don't send a LINE tech now. They claim they need to have so many visits/complaints in the system before they can.
Hopefully , it will be escalated soon.
Someone stated that I was complaining and not reporting anything, since August was his lie. Comcast can see that I have called in *every single disconnect/outage* and had several visits.
I also mentioned my modem brand and model # (in this thread), as well as the # of splitters between the outside line and the modem, but that info was ignored by one and some irrelevant Firefox comment made about it (since it wasn't in original post), sad. People like mike52 are NOT helping, just pissing me off..
Others in this thread have helped and made GOOD suggestions  I had no idea the 5120 had chipset problems until someone mentioned it, or to look out for too many splitters (though not an issue for me). Confirmation on getting the booster added was also good advice. | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: [Connectivity] Comcast VS. DSL? said by aliasrlz  :Confirmation on getting the booster added was also good advice. Actually that is the worst advice that was given. Adding an amp will only create more problems. If you have a signal issue, have a tech come out and get him to see the levels. Posting them here wouldn't hurt either as a few people have asked for them. If you have too much noise in your network then an amp is just going to increase that noise and your problem will just get worse. | |
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| | | jabuqua
join:2004-10-10
Beverly Hills, CA
| Re: [Connectivity] Comcast VS. DSL? as i stated before...i hate making assumptions.
the point of my post was to get a tech in there and escalate the problem to a speedier resolution. i'm ASSUMING the tech will not install the amp if its not required. my point must've been lost in all that noise | |
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StillLearn
Premium
join:2002-03-21
Streamwood, IL
·AT&T Midwest
1 edit | said by imrf :Posting them here wouldn't hurt either as a few people have asked for them. If you have too much noise in your network then an amp is just going to increase that noise and your problem will just get worse. I see repeated posts with low signal to noise ratio. | |
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aliasrlz
Premium
join:2000-09-01
the world
| said by imrf :said by aliasrlz :Confirmation on getting the booster added was also good advice. Actually that is the worst advice that was given. Adding an amp will only create more problems. If you have a signal issue, have a tech come out and get him to see the levels. Posting them here wouldn't hurt either as a few people have asked for them. If you have too much noise in your network then an amp is just going to increase that noise and your problem will just get worse. :o:o:o... this was the advice of the phone tech. We will see if what they changed today fixes the problem. How do you post when things are bad if you have zero connection when things are bad?
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"Long-winded diatribes are not necessary for one-liner comments (regardless of THE POINT). Something some will never get." | |
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imrf
Premium
join:2002-06-06
Utica, MI | Re: [Connectivity] Comcast VS. DSL? True, but can you post the signal levels now? It will show us what they are when they "good". They may be borderline then get too low and drop the connection. | |
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aliasrlz
Premium
join:2000-09-01
the world
| Re: [Connectivity] Comcast VS. DSL? said by imrf :True, but can you post the signal levels now? It will show us what they are when they "good". They may be borderline then get too low and drop the connection. Sure, since some others claim I don't answer questions, which is crap... Here is the info when it is "working":
Downstream Value
Frequency 711000000 Hz
Signal to Noise Ratio 33 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh
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"Long-winded diatribes are not necessary for one-liner comments (regardless of THE POINT). Something some will never get." | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: [Connectivity] Comcast VS. DSL? Can you post the upstream value as well. You SNR is borderline, with 256QAM a tad higher wouldn't hurt, but an amp would make it worse at this point. If you keep getting dropped another call and added pressure will be needed, or a call to the corporate center might be a better route. | |
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aliasrlz
Premium
join:2000-09-01
the world
| Re: [Connectivity] Comcast VS. DSL? said by imrf :Can you post the upstream value as well. You SNR is borderline, with 256QAM a tad higher wouldn't hurt, but an amp would make it worse at this point. If you keep getting dropped another call and added pressure will be needed, or a call to the corporate center might be a better route. Here ya go:
Upstream Value
Channel ID 1
Frequency 23984000 Hz
Ranging Service ID 432
Symbol Rate 3.200 Msym/s
Power Level 44 dBmV
Yes, I am going to do that if this "last fix" doesn't stop the intermittent drops...... thanks
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"Long-winded diatribes are not necessary for one-liner comments (regardless of THE POINT). Something some will never get." | |
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aliasrlz
Premium
join:2000-09-01
the world
| Re: [Connectivity] Comcast VS. DSL? jbob,
He had some "piece of cable" (threw it away already), and a very old splitter that he replaced. The piece of cable was about 6 in, and had the RF needled on one point. I don't know much more......but he brought both to me and said I could discard/trash them as he replaced them.
Here is the info, together, you requested:
Downstream Value
Frequency 711000000 Hz
Signal to Noise Ratio 33 dB
QAM 256
Network Access Control Object ON
Power Level 0 dBmV
Upstream Value
Channel ID 1
Frequency 23984000 Hz
Ranging Service ID 432
Symbol Rate 3.200 Msym/s
Power Level 40 dBmV
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"Long-winded diatribes are not necessary for one-liner comments (regardless of THE POINT). Something some will never get." | |
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schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs:  
 ·AT&T U-Verse
·AT&T Midwest
1 edit | Re: [Connectivity] Comcast VS. DSL? said by aliasrlz :jbob, He had some "piece of cable" (threw it away already), and a very old splitter that he replaced. The piece of cable was about 6 in, and had the RF needled on one point. I don't know much more......but he brought both to me and said I could discard/trash them as he replaced them. Here is the info, together, you requested: Downstream Value Frequency 711000000 Hz Signal to Noise Ratio 33 dB QAM 256 Network Access Control Object ON Power Level 0 dBmV Upstream Value Channel ID 1 Frequency 23984000 Hz Ranging Service ID 432 Symbol Rate 3.200 Msym/s Power Level 40 dBmV I wish I had those numbers (I don't) and I get 6mb/386kb reliably.
From memory:
SNR 35
Down -1.2db
Up 45db
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"Have I said something amiss?"
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aliasrlz
Premium
join:2000-09-01
the world | schja01,
I'm on the 8mbit package.......I'll give up the 8M for stability, I would | |
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| | | | | | | | | briankelly9
Premium
join:2002-09-11
| go take a picture of what he replaced outside and post it on here and that will show your connections, type of wire, and splitter. if you had an old junky splitter chances are you have old junky wiring to go with it. u can tell whats what just by the fittings they used. and are you sure there is no other splitter. alot of houses have 1 line ran to the attic and there is another splitter up there. or another behind a wallplate feeding something else. where is your modem located in that house? | |
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