erniecon
Premium
join:2000-10-16
Miami, FL
| reply to fullman
Re: [Connectivity] Broward County/Wilma-affected area - Spd/Pckt
Hello cfull I'm in south dade and have been getting the same thing. I think all of Dade, Broward and Palm are in the same boat. We have to be patient.Willma did do alot of destruction (knocked down trees and lines). What i don,t like about comcast is that instead of letting one know about the problems they just say it's your fault |
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fullman
join:2001-12-30
Fort Lauderdale, FL
2 edits | LOL, perhaps it is our fault. 
Update:
I called Comcast and inquired about my latest bill, and they only gave me half credit.
I explained that even though my internet "came back" on the 16th, it was barely usable until the technician came out this past Wednesday and "fixed" it.
Stupid thing is, they only credited me to the 7th. 2 weeks. A week and a half before I actually got my service restored. I made sure she was very aware I was not happy with that, and she sent in a request for a credit for the entire month.
So I guess that leaves us waiting for the brushing up with their service. Perhaps I should downgrade to the standard package until their network can support the upgrades.
Good luck getting your connection back to normal. 
Second Update:
Turns out that my connection has once again gone to the dogs. It's worse than dialup, and the modem is constantly disconnecting.
I called Comcast, and the earliest available slot they show for a technician to come out is December 6th! That's a week from Tuesday! SiGh  |
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Jinwu
join:2002-07-30
Miami, FL
| Re: [Connectivity] Broward County/Wilma-affected a
Greetings,
I'm in the north miami/miami shores area, typing this from my PHONE. Anyhow, we got cable back last sunday and since, my signal has been horrible, however my speeds were fine. Problem is that for the past 3 days, my modem will sync downstream but not sync upstream every day until the evening for a couple hrs. Everyday I would call, the problem would be an outtage in my area, fine.
Well the last day I got sync, which was friday, I lost it again around midnight and haven't been able to reconnect since. Downstream signal connects instantly, upstream just keeps timing out, and what's funny is my snr and power levels are pretty decent. I have an appointment for tuesday, hopefully we'll see some progress this upcoming week. |
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fullman
join:2001-12-30
Fort Lauderdale, FL
1 edit | Yep, I have that problem now I think, where I can download (some) things at 200k/s but getting the page to actually come up is a challenge because it's constantly timing out when the browser is requesting something.
Uploading is a chode, I can't connect to my FTP server or send e-mail.
I had the Cingular data package for 25mb for 35/mo, and I used that up from the hurricane until my connection "came back" on the 16th, just in time too, only $0.37 in overages. WHEW! But even the Cingular crappy 1.8k/s connection was more reliable than this, and in some cases, even faster. 
Good luck with your appointment, I hope they don't just throw a limiter on there and say that'll fix it, because chances are, that fix won't last long.
Oh! And make sure you call Comcast's billing department and let them know that you have unusable service and you won't be paying for it. They only credited me till November 7th, like a week and a half before I actually got my service back. Probably when it connected for a minute or two then went back off, those buggers. Make sure you get at least an entire month free. |
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captainlynne
Awesome 9
join:2000-03-07
Miami, FL
 ·Comcast
| I've had the same problems in Coconut Grove. Sometimes I am getting very fast and other times the pages will time out and not load. Sometimes I show sync as fine and other times my "online" light blinks. I've called them several times to make sure they record the fact that my connection is spotty at best and I'm going to call for the credit this week. It was totally down for 3 full weeks so I expect at least that much back for the month, if not some compensation for the current "more down than up" service. Last time I called they told me they are replacing lines so sometimes service will be off and that they had just tried to get everyone to get some service so it'll be erratic. I guess that would be an accurate description! |
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