| Motorola DCT6200/2005 Closed Caption Problem Hello All,
I have a Motorola DCT6200/2005 STB from Comcast.
I have turned on the closed caption from the user menu
(Power Off then MENU button). I chose CC1 for analog and
Primary Language for digital.
I have used both coaxial output and S-video from the
STB for my TV and DVR (ReplayTV) respectively.
Unfortunately, there are no closed caption from both outputs.
If I turn on the CC support from my TV, I can see the
CC decoded by the TV.
Everything was working properly before Comcast upgraded
the "blue menu" software to the STB, i.e. both coaxial
output and S-video output can see the CC from the STB
without no problem. Since the upgrade, the CC from the
STB is no longer working.
Initially, I thought the STB was damaged because of the
upgrade, so I went to the Comcast office and exchanged for
another STB. However, it is the same problem.
Anyone see the problem before with the Comcast DCT6200 STB??
I really need the CC working (decode) from the STB.
I called the Comcast support but they said they had not
seen this problem before.
Any clue...
Thanks,
Snoopy1010 |
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peter99
join:2000-05-26
Livingston, NJ |
Yes, they've seen this problem before. I reported the same problem with my DCT-5100. CC stopped working after the iGuide upgrade. Comcast dispatched a tech to confirm, tech had no idea how to fix this (understandable from his perspective) and escalated internally.
That was 2 months ago...no fix of course!
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 Erikw23
join:2001-04-06
Bryn Mawr, PA | reply to Snoopy1010
Interesting. I am having this exact problem with a DCT6200 attached via component to a 30" Philips HDTV. I have another DCT6200 in my bedroom on a standard definition Toshiba 20" FST PURE via S-video and CC works fine there. I am not sure about my 65" Mitsubishi HDTV downstairs, will have to try it.
Any known fix for this? The CC feature on the box settings is bad. |
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| It seems that I am not alone 
Really want to know whether there is a fix for it.
Erikw2: If you swap your two DCT6200 between the HDTV and
SDTV, will they both work? Is it a strictly software problem? |
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Erikw23
join:2001-04-06
Bryn Mawr, PA | reply to Snoopy1010
I can take a look at this when I get home. |
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peter99
join:2000-05-26
Livingston, NJ | reply to Snoopy1010
This appears to be a bigger problem BTW. On my 5100 and now on my new 3412, CC seems to be broken when 4:3/480i override is enabled in the power-menu settings. If you leave all content as 1080i or 720i, CC is working fine both digital & analog.
Again, this started happening with the new iGuide download, it was fine before with 4:3 override enabled.
Let me know if you see the same behavior. |
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