mts
join:2000-10-06
Lansing, MI
| [VoicePulse] Press Release: VoicePulse Delays E911 Implementat
from Voicepulse's Website:
VoicePulse Delays E911 Implementation
Company awaits government consensus on E911 before proceeding
JAMESBURG, NJ (November 28, 2005) - VoicePulse Inc., a top-rated broadband phone service provider, announced today that they will comply with the FCC E911 Order deadline of November 29, 2005, but have chosen to delay rolling out an E911 solution.
"Based on the conflicting messages coming from Washington D.C., our legal counsel has advised us to refrain from investing time and money in a solution that may end up being non-compliant," says Ravi Sakaria, VoicePulse President and CEO. "We are eagerly awaiting unified and clear guidelines from the FCC on what constitutes a fully compliant solution so we can begin offering it to our customers."
VoicePulse has won awards from highly regarded technical journals and trade magazines such as PC Magazine, PC World, and DesignTechnica. VoicePulse also boasts having the top award from Broadband Reports, which is based solely on customer reviews.
VoicePulse allows consumers to use their existing cable or DSL Internet connection for phone service. The service includes traditional features such as Caller ID, Call Waiting, Call Forward and Voicemail as well as a host of advanced features such as Distinctive Ring, Call Filters, Telemarketer Block and Anonymous Call Block.
Consumers need only a high-speed Internet connection and an ordinary touch-tone telephone to use the service.
VoicePulse uses Voice-over-IP technology to deliver broadband phone service. VoicePulse's services include:
* Unlimited local, regional and US long distance calling for $24.99 per month
* Unlimited local, regional and 200 US long distance minutes for $14.99 per month
* Advanced features including Voicemail, Telemarketer Blocking, Do Not Disturb, Anonymous Call Rejection, Distinctive Ring
* Voicemail with optional e-mail delivery of messages as sound attachments
* Choose your own area code
* Low international calling rates
* »www.voicepulse.com/
About VoicePulse
VoicePulse is a New Jersey based communications company that uses its VoIP network to deliver advanced features and high-quality phone service to residential and small-business consumers. The company leads the industry in delivering innovative features and excellent customer service. For more information about VoicePulse, please visit www.voicepulse.com. VoicePulse is a trademark of VoicePulse Inc.
For more information about VoicePulse, please contact:
Rima Vaghasiya
732-339-5100
rima @ voicepulse.com
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scooby
Premium
join:2001-05-01
Chicago, IL | Re: [VoicePulse] Press Release: VoicePulse Delays
Now give us the new voicemail for heaven sakes. |
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dcurrey
join:2004-06-29
 ·ViaTalk
1 edit | reply to mts
said by mts  :from Voicepulse's Website: VoicePulse Delays E911 Implementation Company awaits government consensus on E911 before proceeding JAMESBURG, NJ (November 28, 2005) - VoicePulse Inc., a top-rated broadband phone service provider, announced today that they will comply with the FCC E911 Order deadline of November 29, 2005, but have chosen to delay rolling out an E911 solution. Since Voicepulse intends to comply with the FCC E911 deadline and that the deadline requires companies to sell only in areas that they can provide e911 doesn't this prevent them from selling new service to anyone? |
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brianct1972
join:2004-06-17
Bethany, CT | What new voicemail? |
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innoman
-
Premium
join:2002-05-07
Raleigh, NC
clubs: 
·VoicePulse
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays E911 Implemen
This statement makes so sense to me. Are they going to comply or aren't they? I love my voicepulse service, I really do, but when I signed up I expected their service to get better. It has really just stayed the same. I remember quiet a while back when they stated they were going to offer voice encryption.
I also remember when their site stated that they weren't going to provide a 911 service because they didn't want to provide a less then desirable service. It's pretty much the same as this message. They have the requirements in hand, they need to at least provide a service that will connect us to emergency services and pass necessary information (IE Name, number and address.) Something is better then nothing. And it would probably increase their customer base exponentially. |
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nycityny
join:2005-08-09
New York, NY
·VoicePulse
 ·RCN CABLE
·ViaTalk
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays
said by mts :JAMESBURG, NJ (November 28, 2005) - VoicePulse Inc., a top-rated broadband phone service provider, announced today that they will comply with the FCC E911 Order deadline of November 29, 2005, but have chosen to delay rolling out an E911 solution. I love VoicePulse but this is just nonsensical double-speak. A position like that could put them out of business in this political climate. |
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vey
join:2003-01-19
Winter Park, FL | --nonsensical double-speak--
I think they are being prudent. If you know, please define a "compliant system."
If someone moves the SIP to a different house, it is not unreasonable to say the whole system would be out of compliance. |
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burgerwars
join:2004-09-11
Northridge, CA
·voip.ms
·RoadRunner Cable
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays E911 Implemen
This whole situation makes no sense. I have the Broadvoice BYOD Lite plan, and they increased their surcharge to $2.50 per month, to help pay to be 911 compliant. When I dial 911 on Broadvoice, I get a recording stating the number isn't in service. With VoicePulse, I'm on their $14.99 plan, which has no added 911 fees. When I dial 911 from VoicePulse, it gets me nothing.
So which is the better value? Paying $2.50 a month for nothing, or paying nothing for nothing? It's probably a business decision on VoicePulse's part. They see no clear mandate from the FCC, so why spend money with the possibility of passing those fees onto the customer.
If I need 911, I still have my SBC POTS line, or I can try my cell phone if in the extremely rare case my POTS line isn't working. And if everything isn't working, I could yell for a neighbor. So if I die, it won't be because I couldn't reach 911. |
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gunji01man
join:2004-06-20
Kissimmee, FL
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays
If you have read the FCC E911 Order, you will see that while they mandate all these restrictions and requirements, they give NO outline to what constitutes an acceptable solution. There is no "FCC Seal Of Approval" on any existing product. This means that companies may spend tens of thousands of dollars (if not more) implementing a solution which will not hold up in court tomorrow. Most providers have already passed their costs onto their customers (BroadVoice $2.50, Packet8 $1.99, Vonage $1.50, etc). VoicePulse has said from day 1 that they don't have 911. Now they are playing it safe, NOT raising our prices, and making sure they do E911 the right way. Would you be complaining more or less if that press release announced a $2 price hike instead? |
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georgepan
join:2005-05-09
Wesley Chapel, FL
3 edits | reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays E911 Implemen
What makes no sense is that Voicepulse claims it will comply with the FCC mandate, yet has not even a partial solution for E911 at this point. The FCC mandate states that after Nov. 28 providers can't sell in areas they don't currently have E911 service established in. Unless VP comes up with a solution for E911 in a hurry they can't be selling new services to anyone to comply with the FCC mandate. Sunrocket has 96% compliance with E911 but stopped selling in those market areas they aren't in compliance with the FCC mandate for yet. Due to the lack of E911 Lingo has stopped marketing their service altogether. Banners have disappeared, promotions with telesales companies have been rescinded.
»abcnews.go.com/Technology/wireSt···eeds0312
"FCC officials clarified their position last week, saying companies that don't achieve reliable E911 service by Nov. 28 will not have to pull the plug on customers. But they will have to discontinue marketing Internet call service and accepting new customers in areas where the companies are not routing 911 calls to emergency response centers." |
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gunji01man
join:2004-06-20
Kissimmee, FL
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays
What doesn't make sense about it? It's written in plain English -- they will comply with the FCC Order, which means they will stop taking orders until they find an acceptable solution. Maybe they were just making a public statement so they could wait out until after Nov 29th to see if the FCC does an "oops, just kidding" again before signing a contract that would increase plan prices.
You forget that VoicePulse has a whole separate B2B product which is not covered by the 911 Order and Wholesale VoIP is VERY profitable right now. They are also the only provider of incoming SIP/IAX calls with phone numbers from across the country and they charge a premium for it. Seems to me like they have insulated themselves quite well against the uncertainty of residential VoIP. |
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nycityny
join:2005-08-09
New York, NY
·VoicePulse
·RCN CABLE
·ViaTalk
| said by gunji01man :What doesn't make sense about it? It's written in plain English -- they will comply with the FCC Order, which means they will stop taking orders until they find an acceptable solution. How do you know that is what they meant? My take is that they were intentionally ambiguous. If they meant that they would stop taking orders I would think they would highlight that rather startling fact. |
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jbs
join:2005-01-09
Birmingham, AL
| reply to mts
I signed up for VoicePulse's $14.99 plan two weeks ago - couldn't be happier with the service (highly recommended). When I signed up they asked for specific information to comply with that FCC order even though they clearly stated they didn't offer it.
I think they're doing the right thing here since the FCC has been making some crazy knee-jerk decisions the last few years. I bet they're ready to implement "something" when the FCC tells them what that is, but in the meantime they won't be passing on any costs to me. Hopefully whatever that something is they can offer it as an extra charge option so subscribers can decline if they want to. I got rid of my POTS but I still get a dialtone on it.
Also, if they do implement something in a hurry and it doesn't work right, then they expose themselves to sue-happy people... like that Vonage fiasco. Apparently some people can't read their terms of service. |
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gunji01man
join:2004-06-20
Kissimmee, FL
| reply to mts
Find me one press release that says "We have decided to stop taking new orders." In effect, all VoIP providers have been severly limited in taking new orders by NO FAULT OF THEIR OWN. Even Vonage has had their footprint cut by 75% only because the PSAPs and Intrado do not support E911 in those areas. Vonage is spending money filing for waivers and probably has enough money to take this to court to remain selling service to people outside of the PSAP+Intrado footprint. Nevertheless, they didn't issue a statement that says "We're screwed and can't sign up customers in 75% of the US because of the FCC." In fact, they didn't issue any official statement at all. Instead of leaving us here to guess, VoicePulse told us that they are complying with the FCC (read the Order if you don't know what that mean) and will implement a solution that satisfies the FCC when their lawyers tell them to. |
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PacketDump
join:2005-11-29
| reply to mts
Not surprised by the limited focus outline for compliance. VoicePulse actually gains more respect from me with this response.
FCC "Jump!"
VP "Jump where?"
FCC "Jump further!"
VP "I have no problem jumping, just tell me where to jump to."
More pleased to see this response rather than some hap-hazard reactionary deployment of a system that will need to be gutted in 3 months at a cost to its customers. |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays E911 Implemen
The thing is that other VOIPs have managed to be in full compliance and have true E-911. I don't see why any E-911 solution VP would have to be hap-hazard. Why not just provide true E-911 like the others? Why is it impossible for them and easy for others? |
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gunji01man
join:2004-06-20
Kissimmee, FL
| Re: [VoicePulse] Press Release: VoicePulse Delays
They are not in full compliance just because they say they are.
Can you pick up the phone with SunRocket or Packet8 or Vonage and ALWAYS make a change in your E911 service address via phone IN A TIMELY MANNER?
If not, then they are in violation of the order: "we require that any method utilized allow an end user to update his or her Registered Location at will and in a timely manner, including at least one option that requires use only of the CPE necessary to access the interconnected VoIP service." (pg 27)
What happens if you wanted to change your address when Viatalk decided to turn off their CS phones so they could "focus on emails" during yesterdays problems?
Have any users been directed to the wrong PSAP?
If so, then your provider is in violation of the order: "To be clear, this means that interconnected VoIP providers are always required to transmit all 911 calls to the appropriate PSAP" (emphasis added by FCC on "always", pg 26)
YOU may consider these minor points, but when Vonage or Viatalk or SunRocket goes to court over another baby's death, they better hope the jury sees it that way. |
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gunji01man
join:2004-06-20
Kissimmee, FL
| reply to mts
By the way, go read the articles on Vonage's compliance. They specifically state they are continuing to market their service "despite" the E911 Order -- meaning they are ignoring it, which implies they are not fully compliant. If they're not fully compliant with hundreds of millions of dollars in funding, interconnection with Intrado/TCS/Level3/Verizon/BellSouth , I seriously doubt that SunRocket is. |
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vey
join:2003-01-19
Winter Park, FL | reply to georgepan
Not to mention that E-911 means different things to different people depending on where they live in the country. There are different levels to the "E." |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to mts
Re: [VoicePulse] Press Release: VoicePulse Delays E911 Implemen
Ridiculous. SR is in full compliance with the FCC regulation (for 96% of their calling area.) For you to claim otherwise requires some sort of proof to the contrary. Are you just going by feeling and dislike or do you have solid proof that Sunrocket is not in compliance with the FCC on E-911?
BTW, are you familiar with what Vonage chose to give their customers as 911 substitute vs. what Sunrocket decided to implement and negotiate right from the getgo? |
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