HotRodFoto
Premium
join:2003-04-19
Denver, CO
1 edit | Speed slower with new modem I have been having connection issues with frequent disconnects so yesterday a tech came out out to replace my webstar with an old sb4200. Connection issue resolved BUT my download is now 1/2 of what it used to be  Called comcast a sec ago and CSR said that everything looked fine. Hmmmm I used to get almost 8 megs down with the webstar and the sb4200 isn't cutting it for the new speeds it seems. Is the 4200 new speed compatible even????
Frequency 609000000 Hz Locked
Signal to Noise Ratio 30 dB
QAM 256
Network Access Control Object ON
Power Level 5 dBmV
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All Things Art
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Re: Speed slower with new modem What firmware/software version do you have? | |
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
| Re: Speed slower with new modem said by Johkal  :What firmware/software version do you have? Not sure how to tell, does this help?
Frequency 609000000 Hz Locked
Signal to Noise Ratio 34 dB
QAM 256
Channel ID 5
Frequency 22000000 Hz Ranged
Ranging Service ID 2343
Symbol Rate 2.560 Msym/s
Power Level 49 dBmV
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Speed slower with new modem Kkart-
On the same modem page you got that info from - click on the HELP tab - and it should show you your firmware version at the top of the page.
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
| Re: Speed slower with new modem said by JeepMatt :Kkart- On the same modem page you got that info from - click on the HELP tab - and it should show you your firmware version at the top of the page. Thanks!
Software Version: SB4200-0.4.4.2-SCM01-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.3
yeah pretty bad download speeds for the gold tier
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Re: Speed slower with new modem Your modem has DOCSIS 1.0 firmware which can limit your download speed. Call tech support to see if they can update it to a DOCSIS 1.1 firmware or consider a new modem. | |
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
| Re: Speed slower with new modem said by Johkal :Your modem has DOCSIS 1.0 firmware which can limit your download speed. Call tech support to see if they can update it to a DOCSIS 1.1 firmware or consider a new modem. Okie will do that this sec, this is a comcast modem as it was replaced by them
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HotRodFoto
Premium
join:2003-04-19
Denver, CO | Well I sure shocked that CSR lol tech here tomm to swap out modem, we shall see! I'll update it here
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Re: Speed slower with new modem Hopefully they won't bring you another older modem. | |
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
1 edit | You ain't gonna believe this crap......I have just about had it now. I am calling Qwest later or a reseller for dsl, and at least look at that as an option.
Yeah they sent a tech out today, and he was a contractor. On his paperwork, it listed a equipment pickup for my DVR!!! wtf!?!??!?!? I just HAD that installed Tuesday when I had the modem swap! He didn't even have a modem with him....what the hell are the CSR's doing? I'm calling and raising holy hell. Also, he said that Bedrock has been having HUGE problems, as I figured as I was offline for a LONG time after the modem swap tuesday as provisioning was not working at all. The tech that day said Bedrock was offline......so, i'm on the 8meg gold tier, I am getting 3.3 max down on a Modem that's ancient and only has 1.0 firmware. What the heck is going on Comcast!?!?!??!? Oh, the tech also gave me the # for the central office here LOL I like this guy lol
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All Things Art
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Re: Speed slower with new modem I'm speechless! | |
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
| Re: Speed slower with new modem said by Johkal :I'm speechless! Yeah they are coming out here again tommorow....sigh....this has been ridicules
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HotRodFoto
Premium
join:2003-04-19
Denver, CO
| Re: Speed slower with new modem Last Result:
Download Speed: 8050 kbps (1006.3 KB/sec transfer rate)
Upload Speed: 694 kbps (86.8 KB/sec transfer rate)
Just swapped out modems, they have me a 5100, which I am iffy on as I had trouble with one before. As long as it remains stable. Fastest tech I have seen, 3 minutes flat lol
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Re: Speed slower with new modem Nice!  | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | 5100's are the best! | |
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