MightySeity
join:2005-07-11
Doylestown, PA
moderated:
March 23rd, @09:04AM
| On Your End
Great suggestion to help things on your end. It's not always a problem at SR causing these issues. Anything you can do on your end to enhance the call quality is also VERY important. Make sure you regularly run anti-virus and anti-spyware programs on your computer so you are not losing bandwidth. Make sure you try to separate the gizmo from other equipment like modem and routers to avoid interference. Run tests on your up and download speed as recommended. Have your ISP do a diagnostic on your modem just to make sure it is functioning at 100% and they can also check for line noise. Sometimes a cable or splitter could be bad. Check all of your connections. Most of all, if you continue to have difficulty, deal with your ISP and SunRocket representatives in a calm, professional manner and they will be much more willing and able to try to help you solve your issues quickly. Don't give up before you've exhausted all possibilities on you end. Have a great day. |
