wiggumz
join:2005-12-04
Grayslake, IL
| [Connectivity] Modem Will Not Sync
I have signed up for High Speed Internet offered by Comcast. After picking up the self installation kit and making all the connections, I was unable to connect. Once again I called Comcast and a Tech was dispatched. He told me (and I quote), “There is something wrong with the cable that runs from the box out at the street to your house”. When I asked what had to be done to correct this problem, he told me that the cable HAD TO BE REPLACED!!!!! It was my understanding that my appointment made on 12/03 that required I take off from work to be present, was for just that purpose. At approximately 2:00 PM, I once again called Comcast to ask the status of this appointment. To my surprise, I was told the work had already been done! “No way” I said……..”How can new cable be run into my house when no one came into the house”? The Service Rep then had us test the Internet connection and sure enough it worked. It appears that rather than run the new cable as I expected would be done, they simply ‘spliced’ into something somewhere. Once again I called Comcast and a Tech is to be dispatched to my home again today (12/04/05). I fully expected to hear the same thing…….”the cable has to be replaced”. I was told by the Service Rep on the phone, not to let this Tech leave until I was satisfied. Now you tell me…..if he once again says the cable has to be replaced, where does that leave me? We already went through that scenario once!
Well…….the Tech has arrived for today. The first words out of his mouth when I tell him I cannot connect to the INTERNET, is that he is NOT an Internet Technician!!!!!!! But he was helpful and did what he could, but he left and the Internet still was not working. However He States That The Signal Strength And Frequencies Were Correct. While this Tech was still here, I called Comcast and this time I talked to a Supervisor name Theresa. She was very apologetic, but I told her that did not solve my problem. I told her to send an INTERNET tech out this same day and one arrived at 4:00 PM. He tested the signal which he said was OK, but was unable to figure out what was wrong. He Replaced All Connectors On Every Piece Of Coax From My House Out To And Including In The Box On The Corner ( I Believe This To Be The NODE) He went outside to check on the cable that was supposedly replaced, and then called in to his Dispatcher to tell him it looked like nothing had been done and the original cable had not been touched!!!! His solution was that the cable from the box to the house had to be replaced. Once again the same thing I was told was done the day prior and was not! To make matters worse, the person he talked to gave him a date of April 1st 2006 before the work could be completed. This Tech’s Supervisor suggested running the cable over and around my neighbor’s doorways until such time that it could be buried. This is not a workable solution since the Association that governs our sub-division will not allow that.
Now there is NO Internet At All... The Modem Will Not Sync ( Even When Hooked Up Only To The Line Running Into My House) No TV's At All Are Hooked Up
When I thought things could get no worse, I asked the Service Rep to make sure my Comcast account indicated that I never had been able to use the Internet service and therefore not to charge me. Instead, I am told that I MUST pay at least a “Seasonal Disconnect Charge” of $10 a month, OR my service order would not remain open!!!!!!
So again, I am paying $10 a month for something I cannot use, and Comcast refuses to repair until April of next year!
I Am Sending A Letter To Corporate And Thanks To This Forum I Am Going To Call Corporate Since I Now Found A Phone Number, But I Expect More Runaround... I Am Singing Up For SBC DSL So I Have Some Internet Till This Is Resolved |
bob61
join:2005-10-23
Bloomingdale, IL
| FYI - I had Comcast Telephony service added, required that the modem be swapped out. The technician did the swap out and had a problem with the modem install using the self-install kit. It required that he call their tech support for the field, took about 10 minutes but they resolved it by making some change to my account and included them sending a signal to the modem to force a reset. Don't know if that's similar resolution to your problem but just thought I'd mention it. |
