Laramon
join:2005-10-02
Seattle, WA
|  7M/896K connects at 1meg
I ordered Qwest DSL with MSN Premium over a month ago, and have only connected at the rated speed ONCE, and that was only for 15 minutes. This happened after the first time I called Qwest and got a tech out. He did something outside for about 10 minutes before coming inside. He then made me feel like I was an idiot and told me to load up the modem status page. I was about to point the finger and do an "Ah- HA! SEE?" moment, only to hear him say "I can't get you any better than that" with a smug smile on his face. I was connected at 7168/896 at that moment. He left and I took a closer look at the page and it had only been connected at that speed for about 12 minutes. I shruged it off and happily sat down for some high speed DSL action, when it retrained to about 2200k...
I have the Actiontec 701-wg modem. Here is the report from the WAN Status page:
WAN Status
PPP Status
Status: Connected
LCP State: up
IPCP State: up
Authentication Failure: 0
Session Time: 0 days 00:20:09
Packets Sent: 3027
Packets Received: 3565
DSL Status
VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 1856/832 Kbps
ATM QoS class: UBR
Near End CRC Errors (I/F): 2970/0
Far End CRC Errors (I/F): 0/0
Near End CRC(Within last 30 mins) (I/F): 2924/0
Far End CRC(Within last 30 mins) (I/F): 0/0
Near End RS FEC (I/F): 9881/0
Far End RS FEC (I/F): 774/0
Near End FEC(Within last 30 mins) (I/F): 9504/0
Far End FEC(Within last 30 mins) (I/F): 760/0
Discard Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 10/5
Attenuation (Downstream/Upstream): 37/24
OAM Statistics
Near End F4 Loop Back Count: 0
Near End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 1
I cannot connect to the box outside, as I live in an apartment building with 31 other apartments. I have tried without a phone connected to the modem (only have 1 jack, so there's nothing else on the line). I have tried filtering phones even while in the "filtered" jack on the modem. Also, I get NASTY line noise when I'm on the phone. Every time the phone rings, my phone also hesitates to pick up (I think it has something to do with the modem dropping my signal) and my modem retrains when I hang up. When I restart the modem, it's crystal clear on my line, but it gets so noisy I can barely hear the tech when I call (and vice versa). I have used a short and long phone cord to test it as well. The short one connects around 6meg, but retrains every 5-10 minutes. The long one never connects over 3meg, but lasts longer between retrains. Also of note: when my DSL goes down, it connects temporarily at a decent speed, but has no PPP connection, then it goes back to 0/0 kbps, then it connects again, then the PPP connects. Anyone know what's going on?
I've called Qwest so many times, I lost count... I just want what I paid for...
NOTE: While I typed this, my modem went down again. It was down for several minutes, connecting between 1024 and 4096 downstream (variable upstream) for mere seconds before attempting anew. In fact, now it's just blinking the DSL light... and I'm forced to connect to my neighbor's DSL via wireless just to post this... |
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adsldude
always learning
Premium,Ex-Mod 2003-9
join:2000-11-10
Colorado
| said by Laramon  :SNR Margin (Downstream/Upstream): 10/5 Attenuation (Downstream/Upstream): 37/24 I've called Qwest so many times, I lost count... I just want what I paid for... You have a crappy line for DSL. The SNR is low (that's bad) and the attenuation is high (also bad). If Qwest can't fix your line you should reduce your service to the 1.5/896 speed or go to alternate provider like cable.
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My other passion is mountain biking. Info on the Colorado based Front Range Mountain Bike Patrol - FRMBP can be found at:»www.frmbp.org |
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Suffering
Retrovertigo
Premium,VIP
join:2004-03-06
127.0.0.1
clubs: | call tech support and have them drop your speed to 1/5 |
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Laramon
join:2005-10-02
Seattle, WA | reply to Laramon
I don't see why I should have to, though... I live 9 blocks from the CO, right in Downtown Seattle. I shouldn't HAVE to SETTLE for less... |
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ewth8tr
Premium
join:2005-04-03
Salt Lake City, UT
| if they have not already done this, which I would suspect they have if you truely have called in so many times, have them dispatch on it and train up with their test set at the dmarc. If it is fine there, your options are having your apartment complex replace their wiring or lowering the speed to something the wiring can handle. |
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nonymous
join:2003-09-08
Glendale, AZ
1 edit | reply to Laramon
always cross fingers if you guarantee something. lol burns the tech every time,
just call repair again and request a dispatch out for when you are home. heck, just say another tech please. first did not fix it would like another tech. leave it at that then see what the second tech says and go from there.
you can then have something to complain about from there on the first tech if needed.
if you call back quick enough think 30 days the tech gets a repeat and no credit for doing the job. If too many no credits as in too many repeats can be a problem for the tech if done consistently. So if only you he has a slight problem. But if lots of customers a problem. It is tracked by computer so no outs. Just call in and get another tech out and a repeat and no credit for the first tech. |
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