Mika24
join:2003-02-22
West Hills, CA
| Route from West Hills to San Jose
Well I called your wonderful (take wonderful as sarcastic) tech support department today and asked why is my signal being routed from West Hills (yeah I live near your offices, I actually stopped by today but I see you lock your doors) to Chicago then to San Jose and was told to call SBC because you have no real customer support. I humored him and called SBC and like I suspected they told me you have total control of your routers. Even the supervisor at SBC said that route is ridiculous. So for the second time in about a week and a half I sent an email to you through your web based support, still haven't got an answer from the first time even though your site says 24 - 48 hours, asking why my signal goes to Chicago adding 50+ ping. Here is the tracert:
2 13 ms 13 ms 13 ms g11-0-20.gsr.cr1.lax1.dslextreme.com [66.51.203.
1]
3 13 ms 12 ms 13 ms unknown63223032137.wvfiber.net [63.223.32.137]
4 21 ms 21 ms 21 ms sjc-c00-pos-1-6-1.OC48-lax-c00-pos-1-36-1.wvfibe
r.net [63.223.0.177]
5 73 ms 73 ms 76 ms sjc-c00-pos-1-27-1.OC48-chi-c00-pos-1-15-1.wvfib
er.net [63.223.20.54]
6 72 ms 73 ms 76 ms ibx.ge-0-2-0.cr2.chi1.speakeasy.net [206.223.119
.4]
7 77 ms 76 ms 77 ms 100.ge-0-0-0.cr2.sfo1.speakeasy.net [69.17.83.19
8]
Trace complete.
Let me know if you will fix this or if I have to look somewhere else.
Thank you. |
|
Bill
Light Up The Halo
Premium,VIP
join:2001-12-09
clubs:
| I also experienced some "funky" routing via wvfiber (see »New Routing (wvfiber.net)? ), but it was fixed quickly. Not sure if DSLX fixed it, or wvfiber did.
I did a tracert to the IP you mentioned and am not seeing the same as you:
2 netblock-68-183-49-1.dslextreme.com (68.183.49.1) 9.419 ms 9.593 ms 9.972 ms
3 g11-0-20.gsr.cr1.lax1.dslextreme.com (66.51.203.1) 10.037 ms 9.499 ms 10.457 ms
4 ge-5-1-115.ipcolo1.LosAngeles1.Level3.net (63.209.70.133) 10.249 ms 10.299 ms 10.036 ms
5 4.78.192.34 (4.78.192.34) 75.314 ms 74.521 ms 74.722 ms
6 fe-0-3-1.cr1.sfo1.speakeasy.net (69.17.82.206) 40.003 ms 39.312 ms 39.758 ms
7 100.ge-0-0-0.cr2.sfo1.speakeasy.net (69.17.83.198) 42.527 ms 40.613 ms 39.708 ms
You still seeing it? |
|
Mika24
join:2003-02-22
West Hills, CA
1 edit | 5:16 pm Pacific time 12/08/05:
2 12 ms 21 ms 12 ms g11-0-20.gsr.cr1.lax1.dslextreme.com [66.51.203.
1]
3 16 ms 13 ms 13 ms unknown63223032137.wvfiber.net [63.223.32.137]
4 21 ms 22 ms 21 ms sjc-c00-pos-1-6-1.OC48-lax-c00-pos-1-36-1.wvfibe
r.net [63.223.0.177]
5 73 ms 73 ms 72 ms sjc-c00-pos-1-27-1.OC48-chi-c00-pos-1-15-1.wvfib
er.net [63.223.20.54]
6 73 ms 72 ms 72 ms ibx.ge-0-2-0.cr2.chi1.speakeasy.net [206.223.119
.4]
7 76 ms 76 ms 76 ms 100.ge-0-0-0.cr2.sfo1.speakeasy.net [69.17.83.19
8]
Trace complete.
I do cut off the first and 8th hop since those 2 ips i do not want on the internet. But yes this has been the same for about a week and half
also there is thread further down with a guy posting yesterday with the same problem |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
1 edit | reply to Mika24
Hi Mika24,
Thanks for bringing this to my attention. It looks like a miss route in the WVFiber network. In testing I am also taking the Level 3 route that Sw Bill is seeing. So we can further isolate the route can you please send me an IM with your account information including the current IP address. I can then have our network operations team further investigate the route.
Thanks!
--
George
General Manager
DSLExtreme
Will work for reviews.  |
|
The Way Out
join:2003-01-20 | reply to Mika24
You need to post the real destination IP so we can duplicate the problem. |
|
Mika24
join:2003-02-22
West Hills, CA | i already gave it to the dsl extreme guys, i don't see the reason everyone beside the dslx tech guys need the ip
--
»www.npcgaming.com |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Thanks for sending me the IP information. I have forwarded the information to our network operations team and they are currently looking into it. I will let you know via IM when I have an update.
Thanks!
--
George
General Manager
DSLExtreme
Will work for reviews. |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
1 edit | reply to Mika24
Hi Mika24 -
The route has been updated. Here is the new route.
Tracing route to 69.12.37.162 over a maximum of 30 hops
2 2 ms 1 ms 1 ms netblock-66-51-202-129.dslextreme.com [66.51.202
.129]
3 6 ms 6 ms 6 ms netblock-66-218-58-113.dslextreme.com [66.218.58
.113]
4 6 ms 8 ms 7 ms g11-0-1.gsr.cr1.lax1.dslextreme.com [66.51.199.1
6]
5 6 ms 6 ms 5 ms ge-5-1-115.ipcolo1.losangeles1.level3.net [63.20
9.70.133]
6 50 ms 37 ms 32 ms ae-1-54.bbr2.losangeles1.level3.net [4.68.102.97
]
7 23 ms 18 ms 17 ms as-2-0.bbr2.sanjose1.level3.net [4.68.128.157]
8 18 ms 17 ms 18 ms ge-7-1.ipcolo1.sanjose1.level3.net [4.68.123.73]
9 35 ms 34 ms 34 ms unknown.level3.net [209.247.156.222]
10 35 ms 35 ms 34 ms 69.12.37.162
--
George
General Manager
DSLExtreme
Will work for reviews. ;) |
|
