As you are already aware, SBC Internet Services has been experiencing what constitutes as an outage affecting our POP3 and SMTP mail servers, which generates and error message/pop up in Microsoft Outlook and Outlook Express. At this time, there is no announced Estimated Time of Completion for the resolution of this problem.

As a result, we are recommending to our customers to use webmail in the interim, until the server problems can be cleared up. Webmail can be accessed through either sbc.yahoo.com website, or more directly through mail.yahoo.com. Once at the site, simply login with you username and password and mail can be sent from there, circumventing Outlook/Outlook Express.

said by stunod2002 :

From SBC:

said by stunod2002 :

From SBC:

said by wmgoat :

Sorry but thats a tapdance. They say that it constitutes an outage. In most computing related businesses, an outage is just that, its a Priority 1 event that pulls out all the stops until resolved. Where does it say that we, as stakeholders, will be updated until resolved? After all we pay for this service and it doesnt work as promised.

I didnt sign up for web based email, my subscription is supposed to give me pop access.

BTW, does any other email program, i.e. Eudora, Netacape Messenger, Thunderbird, etc, do this? I know that I have other pop accounts (using the same settings within outlook) that work fine, but SBC/Yahoo says that it only is affecting Outlook and Outlook Express. Hmmmmmmm......methinks that they might be barking up the wrong tree.....

said by stunod2002 :

From SBC:

As of 8:06 am PST, there have been no further updates on the email situation affecting SBC Internet customers using mail clients to acces their mail. We are still advising customers to use webmail at mail.yahoo.com or sbc.yahoo.com in the interim.

Also, those who have sent log files from their Outlook or Outlook Express can turn off the log file, as it will continue to grow if logging isn't disabled. Below are the instructions for both Outlook and Outlook Express. Please reply to this message or call me at the number below if you have any questions.

As of 11:02 am PST, there have been no further updates on the email situation affecting SBC Internet customers using mail clients to acces their mail, however I am expecting a status update sometime today. We are still advising customers to use webmail at mail.yahoo.com or sbc.yahoo.com in the interim.

Also, those who have sent log files from their Outlook or Outlook Express can turn off the log file, as it will continue to grow if logging isn't disabled. Below are the instructions for both Outlook and Outlook Express. Please reply to this message or call me at the number below if you have any questions. I shall be sending another email as soon as I get the next update.

Again thank you for your patience in this matter.