VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > [SunRocket] Outgoing not working?

[SunRocket] Outgoing not working?

its working.. but it is taking verrrrrrrrrrrrrrry long to get connected. 47 secs to be exact.

T40

reply to gerrond
Same here in Montgomeryville,PA.

reply to gerrond
Sometimes calls are connected, sometimes they are not. When I called memberservies they told me

Your inbound number is provided by GLBX and they are currently having problems. Inbound calls still work and outgoing calls should work "within hours"
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reply to gerrond
Working fine both ways in Maryland. Outgoing calls complete quickly.

I'm on my first day of $cumRocket and already there is an outage! I can get phone calls coming in, but can't make any going out! I had thought I had something hooked up wrong. Ugh!

My magic number is 3. If they have 3 outages like this in my first "test month" then it failes the wife acceptance factor, and I'm done. At which point I'll promptly LNP my number to ViaTalk.

Also, I've made 3 calls to $hitRocket and each one was hung up on. It sounds like their tech support calls are also on VoiP as they cut out like they're talking on cans and string. What a piss poor operation.

reply to gerrond
I tried once and did experience a 30 sec post dial delay. Next try went right through and my wife is still on line with the call....

With my outage there isn't any delay. Its straight to fast busy signal once I'm finished dialing.

reply to gerrond
I too have anomalies. Can't call the Jet Blue 800 number via SunRocket; it always rings busy. Incoming calls seem fine. Outgoing calls take 20 seconds or so before I hear any ringback, but then the called party answers and they sound fine.

reply to gerrond
Totally dead after dialing out. No probs at all for inbound calls tho. So much for my reliability streak.

reply to gerrond
COMPLETELY DEAD HERE. No light, no tone, nothing.

A-holes. 2 hours +

Totally dead outbound in Everett Wa.Inbound working

reply to gerrond
It’s same in Minneapolis, MN that outgoing call is dead air for 45 seconds and then it’s ring but inbound calls are fine.

From their website:
SunRocket Alerts

Currently some customers may be experiencing outbound calling issues in some areas. Symptoms of this include a long delay before connecting your call or just dead air without the call connecting. Our staff is working to resolve this issue and will have it running as soon as possible. We appreciate your patience in this matter.

reply to gerrond
I just got it connected about 20mins ago and I was going crazy trying to figure out whats wrong, now i know there's an outage.

Incoming working fine, Outgoing after dialing the number takes almost a minute of dead air and then it actually connectes to the dialed number.

reply to gerrond
Seems to be up and working again now in Miami, FL

reply to gerrond
I just signed up. I hope it is not affecting Level3 SR coustomers.

When will you people learn with Sunrocket??
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