chudel
join:2002-01-20
Pineville, NC
|  Oneway switch from extreme to ultra?!
Hey - this is interesting. I downgraded from extreme to ultra recently (since I was seldom using the 3.0 bandwidth).
That said, I still like to check every day to see if X6 is available in my area. Not that I want to switch to it, but I just like to track the rollout through my state, city, and county. I just checked the upgrade page and now I can only go from Ultra down to lite -- what happened to my option for extreme regular 3.0? |
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dave006
join:1999-12-26
Boca Raton, FL
 ·AT&T U-Verse
| Interesting, let me check my account. I downgraded from Xtreme 3.0 to Ultra on 11/19. I just checked and I still have the option to upgrade to "FastAccess DSL Xtreme" (3.0). I don't have the option for 6.0 listed. Since I am in South Florida, it may appear later if my line qualifies and all the Hurricane repairs are completed.
Dave |
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heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN
| reply to chudel
said by chudel  :Hey - this is interesting. I downgraded from extreme to ultra recently (since I was seldom using the 3.0 bandwidth). That said, I still like to check every day to see if X6 is available in my area. Not that I want to switch to it, but I just like to track the rollout through my state, city, and county. I just checked the upgrade page and now I can only go from Ultra down to lite -- what happened to my option for extreme regular 3.0? You may have been on the boarder line to even get 3.0
After they re-qualified the lines for 6.0 they probably found that you were a little out of distance and took you name out of the database for 3.0
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A man is not idle because he is absorbed in thought. There is a visible labor and there is an invisible labor - Victor Hugo (1802 - 1885)Comment Line: 206-600-6096 |
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chudel
join:2002-01-20
Pineville, NC | The crazy thing is I reliably had very-near-3.0 MB service during speedtests. Who can I call to have this matter investigated?
Thanks,
Chris. |
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djlloyd
Premium
join:2002-12-18
Goose Creek, SC | Why waste any time on it when you don't want 3.0? It may be interesting for you but a waste of valuable BellSouth employee time in my humble opinion.
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Respectfully, Dennis --- A US NAVY NUCLEAR SUBMARINE VETERAN. |
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chudel
join:2002-01-20
Pineville, NC
1 edit | reply to chudel
Here's an interesting followup. Called Sales today, since with the price reduction, 3.0Meg service is more reasonably affordable -- hey, it's $60/year savings!
After 30 minutes, and six handoffs, a sales rep assured me that all Ultra->Xtreme upgrades have been placed on hold in my area, until my area is ready for X6.0 [even though I did not want to go to 6.0, only 3.0]. Says I should wait and receive an email on the first of the (next) month.
While I am unlikely to go to cable for internet services, situations like this don't really help!
[Edited by self: Removed paragraph disparaging CSR honesty] |
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